Findlay Lincoln

Service Excellence at Findlay Lincoln is SOP! I took my Ford Fusion into Findlay Lincoln for a regularly scheduled oil change, tire rotation, fluid and brake check, etc. It was a most pleasant ex I took my Ford Fusion into Findlay Lincoln for a regularly scheduled oil change, tire rotation, fluid and brake check, etc. It was a most pleasant experience from the moment I was greeted by service consultant Jose Meraz. The service was performed quickly while I utilized the comfortable waiting area with coffee, soda, bottled water and cookies and a nice big screen TV and comfy chairs. Jose pointed out that my rear brakes needed attention and I will be bringing my car back soon to take care of that issue. For my previous service, Jose topped it off with a (much-needed) car wash and I left a totally satisfied customer. More

Fast and Efficient I was resigned to the fact that I was going to spend a long day getting my new Lincoln, but I was in and out in two hours, and that was with a test dr I was resigned to the fact that I was going to spend a long day getting my new Lincoln, but I was in and out in two hours, and that was with a test drive. Alan Rothenberg was knowledgeable, efficient, and a good guy. It helped that I knew what I wanted, and I special ordered the car. It arrived sooner than expected. It's also nice that they take care of the DMV for you at no charge as well. More

Great service...and great coffee too! Having moved from Southern California, I needed to find a new Lincoln dealership to service my leased vehicle. Findlay's service department came high Having moved from Southern California, I needed to find a new Lincoln dealership to service my leased vehicle. Findlay's service department came highly recommended so I gave them a try. Their convenient Saturday hours was a big factor in choosing Findlay. (I still don't get why all the car dealerships are closed here on Sundays.) Their service department did a great job maintaining my leased vehicle, so much so, that I decided to lease a new one when the time came to turn mine in. Never had an issue with repairs and the car comes back to you all nice and clean, Their service advisors are all friendly and competent. An added bonus to bringing your vehicle to Findlay is that they have an awesome new coffee brewing machine in their customer lounge, not to mention free WiFi and cookies! More

Alan Rothenberg took genuine interest in us Back in early 2013, we stopped into Findlay Lincoln for regular maintenance on our 2011 MKS and to check out the new MKZ hybrid. At that time we still Back in early 2013, we stopped into Findlay Lincoln for regular maintenance on our 2011 MKS and to check out the new MKZ hybrid. At that time we still had a year and a half on our 2011 lease. We talked to Alan and expressed interest in an MKZ hybrid for our next car. He checked and said it was too early to consider terminating our lease. After that, Alan checked with us by phone and email as to our continued interest in the MKZ hybrid. In July this year, we became eligible for an early bird termination on our lease. Alan called and asked us to wait a bit as he suspected that there would be incentives coming in a week or so. The next time he called, he told us that there would be 0% financing available on a 60 month loan and 1.9% for 72 months. At that time, we were ready and the next day, we drove off the lot with a brand new 2014 Lincoln MKZ hybrid. The sale was mostly done over the phone and when we arrived at the dealership, the paperwork was ready to be signed and the car was waiting for us. More

The dealership made little effort to give me facts before making a substantial drive to Las Vegas. They promised information but did not deliver. When I arrived, they put my wife and I in a room with the fin making a substantial drive to Las Vegas. They promised information but did not deliver. When I arrived, they put my wife and I in a room with the financial person and gave me a completely different price than had been verbally quoted. Their price on my trade-in was way too low based on what other dealers offered. Most importantly, they lied about the reason for the difference in the pricing. My wife and I both thought that the Sales Manager tried to bully rather than sell. We had a similar experience with the Service Department and General Manager at Findlay Accura when we owned our Accura. I will never go back to a Findlay Dealership. More