Fiesta Volkswagen

Total misrepresentation of car Flew 800 miles to purchase 2014 Equus which was represented as Ultimate model. Had several discussions with sales manager prior to flying down to Alb Flew 800 miles to purchase 2014 Equus which was represented as Ultimate model. Had several discussions with sales manager prior to flying down to Albuquerque about specific features of vehicle.. Car was base Signature model with severe "road rash" on all four wheels and lots of paint chips. Sales and General Managers were both very unconcerned about transaction and downright rude when i didn't buy car. Had to stay overnight and schedule return flight next day (Memorial Day week end so lots of delays). I had planned on driving the car back home. Requested ($350) refund which was one third of my expenses but was basically told too bad--admitted they didn't know the difference in the two models even after my many questions prior to flying to dealership. Glad to see that 5 months later they still have the car in inventory. More

Professionals Hands Down I had a one year factory maintenance service appointment. Service department was clean, stylish, and everyone in the building (service techs and sales I had a one year factory maintenance service appointment. Service department was clean, stylish, and everyone in the building (service techs and salespeople) were polite and courteous. My vehicle went in at scheduled appointment time and was out in less than an hour. The service manager took the time to go over the service provided. (and talk some college football out of season). As others have written, my vehicle was clean and shiny from the free wash. (Nice touch with the wash, VW Uptown!) More

Unprofessional, Rude, and Overall Terrible!!!! So unprofessional and rude! Refused to give me the contract to my car, and threatened to take it back. So unprofessional and rude! Refused to give me the contract to my car, and threatened to take it back. More

Rattling Engine Service Advisor, Charles Moon, diagnosed the problem with my 2000 GTI and gave me a firm cost for repair. Being a retired person now, I fretted over t Service Advisor, Charles Moon, diagnosed the problem with my 2000 GTI and gave me a firm cost for repair. Being a retired person now, I fretted over the cost for many days. Charles worked with me to reduce the cost and I was able to afford the repair now rather than way later. I have my much needed car to drive again and... Thank You, Charles and Uptown Volkswagen! More

Wonderful 5 Stars for everything at this dealership...wouldn't take my car anywhere else...I'm very comforted by the fact that they are professional, friendly a 5 Stars for everything at this dealership...wouldn't take my car anywhere else...I'm very comforted by the fact that they are professional, friendly and extremely accommodating!!! More

Very nice job! Very friendly staff, considerate and professional. Very attentive to concerns and provide options and make suggestion for solutions. They are also Very friendly staff, considerate and professional. Very attentive to concerns and provide options and make suggestion for solutions. They are also very mindful for the cost of service and provide better rates when possible. Nice job!! More

Kat - 30,000 The service manager was very helpful and very nice. i was concerned as my oil pressure indicator was on and they got my car in right away. Very nice The service manager was very helpful and very nice. i was concerned as my oil pressure indicator was on and they got my car in right away. Very nice people More

Great customer service! They were very quick and had all the parts that was needed, which meant I did not have to plan another trip down (3 hours). Super customer service!! They were very quick and had all the parts that was needed, which meant I did not have to plan another trip down (3 hours). Super customer service!! More

Service for life Very impressed with the professionalism and friendliness of the staff. I will always take my vw to uptown for maintenence. Thank you for your hard wo Very impressed with the professionalism and friendliness of the staff. I will always take my vw to uptown for maintenence. Thank you for your hard work and dedication to detail. More

30K Service Very pleasant experience. Natalie was courteous, kind, efficient, and informative. The service was good and they returned our 2013 Touareg shiny an Very pleasant experience. Natalie was courteous, kind, efficient, and informative. The service was good and they returned our 2013 Touareg shiny and clean. The estimated service of 2 hours was a pleasant one hour. Highly recommend! More