Fiesta Volkswagen

My favorite mechanic is Jeff Sisk he does a fabulous job and I’ve used them for years I highly recommend him. The dealership is always friendly and the service is great.Best place in town and I’ve used them for years I highly recommend him. The dealership is always friendly and the service is great.Best place in town More

can't even change the oil right! Took my tdi there to get oil changed and I don't even think they changed the filter. I got the car home and noticed the next morning that when I check Took my tdi there to get oil changed and I don't even think they changed the filter. I got the car home and noticed the next morning that when I checked my oil it was overfilled. I looked under the hood at filer housing and it still had dust on it. I made a appointment on a Friday no one was in the dealership or getting service done that should have been a red flag. Also they take your car out back there is not a service department where you can watch them do the work. While waiting I wasn't even offered a water and I walked around and checked prices on there cars which I do at other dealerships their prices were much higher. Most other dealerships will throw in a complimentary car wash and are grateful to have your buisness not this dealership. More

Ellis Hill is a 5 star salesman! This was the most smooth and non stressful car buying experience I have ever had. Ellis Hill was wonderful to work with. He listened, wasn't pushy, ex This was the most smooth and non stressful car buying experience I have ever had. Ellis Hill was wonderful to work with. He listened, wasn't pushy, extremely genuine and a very good at communicating. The finance guy and the manager were both amazing as well. I highly reccomend purchasing your vehicle from Ellis and Fiesta Volkswagen. More

Fiesta VW... the good, the bad, and the ugly Garcia Uptown VW was a typical Garcia dealership. Horrible sales people with a competent service department. Then Fiesta VW bought the VW dealership a Garcia Uptown VW was a typical Garcia dealership. Horrible sales people with a competent service department. Then Fiesta VW bought the VW dealership and things changed dramatically for the worse. The GOOD... the sales department is a dream experience. Friendly, knowledgeable sales people who know their cars and are genuinely interested in putting you in the right one. The sales people are led by a sales manager who gives the customer a warm feeling when they are spending a considerable amount of money and wants to make sure they are getting a car that makes them happy. Even the finance people are considerate and professional. The BAD... Fiesta has degraded the service department to where it's tied with University VW for the least professional service department in this city. At Fiesta VW the service advisor doesn't posses basic knowledge regarding the cars trusted to him for service and the service manager provides no quality control whatsoever regarding the work done on customer vehicles. When there's a problem and you challenge the service manager three times in a row he lies to you twice and the third time he stands there silently because he can't remember what he told you the first two times. When a problem arises and you want to escalate the discussion up the ladder the person you need to speak to isn't at that location and doesn't call you till you hunt then down. When you finally get to speak to them they are only interested in the least they can do to get you to go away and not interested in the systemic problems in their service department. The UGLY... You take your car to Fiesta VW for a 10,000 mile service which is an oil and filter change with tire rotation and you may or may not have the correct oil put in your car even after telling the service advisor the correct weight oil because you had this wrong oil problem with them before on your previous VW and there's a factory sticker that states the correct oil on the radiator support and I added a big white sticker on the engine cover that states the correct oil. The service advisor doesn't know there's a factory oil sticker on the radiator support and tells you that you are wrong about the oil. You'd think the person changing the oil would look at the factory sticker or the big sticker I added but you'd be wrong. You may or may not actually get the oil filter changed because on my car it was obvious from the undisturbed dust on the oil filter housing that it had not been touched. You will get your car back with an oily hand print on the hood and multiple oily hand prints in the interior and on the inside of the windshield. Neither the service manager or the service advisor is looking the car over before presenting it back to the customer so there's NO quality control. How about the service department respecting the customer's car, having some pride in their work, and doing their job? With the exception of the lead VW certified technician in the service department you will put your car's life in the hands of an unprofessional hack when giving the car to Fiesta VW for simple routine service. Need a serious warranty repair done there? Are you lucky enough to have the top tech work on your car or will you get a less skilled, less qualified new guy who is learning on the job? Fiesta VW seems intent on taking the worst service department in the city crown away from University VW and they'll probably do it unless they train their service advisors to actually know the cars, advise the customer, provide some quality control, own the repair ticket until the car is returned to the customer and hire a service manager that IS a service manager to provide on site oversight and make sure the service department is functioning as it should instead of how it doesn't. At the Fiesta VW service department the inmates are running the asylum and the person overseeing all the Fiesta service departments doesn't seem to care. VW manufactures some really great cars. Well engineered, well built, well equipped, well priced, and offers an industry leading warranty that other car companies should offer but don't. A person of some authority at Fiesta told me "we are making progress daily". The question is how many days will it take for the Fiesta VW service department to return to providing the professional, competent, ethical, service that the Garcia Uptown VW service department did... and until then do we just tolerate the abuse the Fiesta VW service department inflicts upon our cars and its customers? If you buy or own a VW in Albuquerque don't expect professional, competent, ethical, service from either University VW or Fiesta VW at this time. I'm hoping that Fiesta management takes a hard look at their VW service department and brings it back to where it was and up to the level of their outstanding sales department. More

Ellis Hill is one amazing, patient, respectfull salesman. He listened to what we wanted. Want pushy. The whole experience was great. I'll be back. He listened to what we wanted. Want pushy. The whole experience was great. I'll be back. More

Wonderful employees! Always take care of my car and my requests! They are the best always very polite and are very trustworthy could not for any thing better. Your company is lucky to have them working fo requests! They are the best always very polite and are very trustworthy could not for any thing better. Your company is lucky to have them working for you. More

The Perfect Fit Michael Jones at Fiesta Volkswagen made car shopping so much less stressful than its ever been before. He listened to what I wanted in a car, never tr Michael Jones at Fiesta Volkswagen made car shopping so much less stressful than its ever been before. He listened to what I wanted in a car, never tried to push me into anything I didn't want, and helped me find the perfect fit in my 2019 Golf. On top of that, he was able to find me an incredible deal that fit into my budget, which I was starting to think was impossible. Thanks, Mike! More

Don't expect ANY follow-through! Just purchased a new GTI. There was a small discrepancy in the price I was quoted. The salesperson said he would correct it and did not. Worse: the Just purchased a new GTI. There was a small discrepancy in the price I was quoted. The salesperson said he would correct it and did not. Worse: the sales manager, KC, thanked me for bringing this to his attention, saw this as a "learning opportunity" for this (new) salesperson, and promised to call on the day I picked up the car. He did not. Several days later I left KC a phone message. It has now been 20 days. Nothing. Is this any way to run a business? More

Terrible Customer Service Very poor customer service - go to University Volkswagen instead! After purchasing my 2018 Tiguan from Garcia Uptown VW and reporting issues within th Very poor customer service - go to University Volkswagen instead! After purchasing my 2018 Tiguan from Garcia Uptown VW and reporting issues within the first week, the sales manager, Ayrat, was smug and dismissive. The service manager shrugged me off and wasn't interested in fixing the problem (lazy). Even when I tried to report my experience in person to the general manager of Garcia Cars, Matt Newton, I was told he was out of town and would get back to me - never heard back. Aside from CJ Sanchez in finance (very informative and understanding), this was the worst car buying experience I could have ever imagined. After months of frustration trying to work with Garcia Uptown VW and Garcia Santa Fe VW, I went to University VW where they treated me professionally, graciously, and fixed the issue within a week! I wish I had taken my business to them in the first place. More

Run so far away! Not sure where to start. The single worst experience I've ever had purchasing a car. Wait for it. My wife & I spent months finding the perfect car f Not sure where to start. The single worst experience I've ever had purchasing a car. Wait for it. My wife & I spent months finding the perfect car for her. Turns out it was a 2018 GTI SE. We test drove one in Scottsdale, loved it, and approached Uptown VW when we returned to see if they could match the price. They offered a deal that was within $500. I agreed & told our salesman Kevin that I would be there the following day with a cashiers check. As I was driving to the dealership, Kevin called and informed me that they could not put fuel in the vehicle. Having spent my youth as a mechanic, I figured it was some minor design flaw for the 2018 model & all would be fine by the time I wanted to pick it up for my wife. Wrong. They spent days trying to figure out what was wrong. Ultimately flying out a master tech from VW, only to tell them that the fuel tank was already full! Kevin called me and explained this. I said, ok what time can we pick up our car? 6pm Friday. Done. We arrive and Kevin is out on a test drive. I ask to see our car. The other salesman states that it's not ready. Upon Kevin's return, we find out that our car has not be detailed & cleaned because a manger wanted his personal vehicle washed. At this point they offer a loaner car to us so we can go to dinner. I accept only to find that once I arrive at the restaurant Kevin failed to give me the fob for the loaner car. Um what more do I need to say? Run, run so far away. More