Fiesta Volkswagen

My experience was excellent. The service staff was freindly and very helpful. They were in constant contact with me. They also did a very good job in finding the problem with my car and fixing it. I a freindly and very helpful. They were in constant contact with me. They also did a very good job in finding the problem with my car and fixing it. I also appreciate the fact that they did not try to hose me. I have gotten my car serviced at University VW and every time I felt like I was being taken advantage of. Uptown VW was not like that at all. They told me how much it was likely to cost and that was the price that I was charged. Excellent job!! More

Uptown Volks Wagen's service department is by far the very best customer service I've ever received and I'm almost 65 years old. Not only are they super friendly they stay on top of there game at all ti very best customer service I've ever received and I'm almost 65 years old. Not only are they super friendly they stay on top of there game at all times. I got to watch them deal with a variety of problem situations as I was waiting for my Jetta's timing chain replacement to be completed and they were always courteous, professional and new what they were talking about. They hooked me up with a loaner (a really nice one) as I live in Gallup which is about 150 miles from Uptown VW and I really, really appreciate it! I can't remember her name but the woman who handles the payments is really sweet and friendly as well. Thanks again from a very satisfied customer. Greg Pughe PS: when are you going to get that VM mid-sized diesel truck in, so that I can buy one to go along with my Jetta? More

I brought my 2012 GTI in for it's first check up. The service department did a thorough job on my vehicle in a very timely fashion. I had a few questions and they were more than happy to answer them for service department did a thorough job on my vehicle in a very timely fashion. I had a few questions and they were more than happy to answer them for me. I feel I can trust the service department at Uptown to do what needs to be done and not try to sell me 1500 parts I really don't need. When I was there they were working pretty hard to remove a stain a customer had made on his interior, and they were locating an outside source to tint another customers windows. I can't say I have EVER had a service department do that for me. This service department goes above and beyond what the are required to do and it shows. But, aside from working with David who sold me the car, the Service Department is the only reason I would recommend someone comes here. More

I was very pleased by the quality of work performed on my VW Golf. Juatine was very pleasent to work with. The service area was clean, the waiting area was comfortable and the refreshments were way beyond th VW Golf. Juatine was very pleasent to work with. The service area was clean, the waiting area was comfortable and the refreshments were way beyond the usual coffee and water provided at other dealerships. All in all a very positive experience. More

Absolutely top notch service! Frienly and professional staff! More than cattered to our needs. Couldn't have asked for a better experience! I'll return! staff! More than cattered to our needs. Couldn't have asked for a better experience! I'll return! More

John took the time to listen to my concerns and after took the time to explain all that was done to my Tiguan. He also stated that he would call me when the radio update comes in. Service area waiting took the time to explain all that was done to my Tiguan. He also stated that he would call me when the radio update comes in. Service area waiting room is comfortable and everyone was very accommodating. More

When we purchased the Passat, we were told to bring it back in 60-90 days so the service department could check it out to see that the car is doing what it should be doing. back in 60-90 days so the service department could check it out to see that the car is doing what it should be doing. More

This is one of the best service departments I've ever encountered. John Holcomb and his team go above and beyond to provide a level of customer service and courtesy that continues to exceed my expectatio encountered. John Holcomb and his team go above and beyond to provide a level of customer service and courtesy that continues to exceed my expectations. This team is truly exceptional. They provide prompt, efficient service, thorough and reasonable explanations of proposed services, and the highest level of professionalism and courtesy that I've experienced. More

Very friendly and willing to answer questions and has very good answers. I will be coming back here to service my vehicle. Nice facilities and employees. very good answers. I will be coming back here to service my vehicle. Nice facilities and employees. More

The diagnosis process was fairly quick and a temporary resolution was given to me so that I could drive my car for the day and without any fee. A long term solution was suggested/recommended and when I d resolution was given to me so that I could drive my car for the day and without any fee. A long term solution was suggested/recommended and when I did this service it was also great. Thank you for the helpful, fast, and friendly service! More