Fiesta Volkswagen

I brought my Jetta in because of a bad battery problem, as well as a few other issues, including a recall I had ignored for some time. The service consultant who I worked with was very courteous--explaini as well as a few other issues, including a recall I had ignored for some time. The service consultant who I worked with was very courteous--explaining what was needed in terms of other work, and how long I would have to wait. I was especially impressed that after I had first called in with my inquiry about my immediate service needs (getting a new battery), he called my right back (thanks to Caller ID) with better directions to the shop. He explained my options, including what could be put off until another time. The work was finished pretty much at the time he said it would be done. They even washed the car!!! While I know I probably could have installed my own battery for a few dollars less, at least I know I got the right one in the time I had to get the job done. Thank you More

The people managing the service department were very courtious and professional. I was a little surprised to find that my interior light had been switched on, and that the vehicle clock had been altere courtious and professional. I was a little surprised to find that my interior light had been switched on, and that the vehicle clock had been altered. No big deal, of course. It took me a half minute to fix them, after i stopped about three hours later. I assume it had something to do with resetting the computer after the oil change. More

Very professional and courteous. They apologized for the delay in having my repaired and let me use a loaner for almost a week. I trust the work done on the car and the warranty cant be beat. delay in having my repaired and let me use a loaner for almost a week. I trust the work done on the car and the warranty cant be beat. More

John, Thanks again for your professionalism and John, Thanks again for your professionalism and helpfulness. You restored my faith in vw dealerships. I'll be sure to recommend you and will be brin John, Thanks again for your professionalism and helpfulness. You restored my faith in vw dealerships. I'll be sure to recommend you and will be bringing my car to you without a doubt for any service needs I have. More

I went to buy a car and Joe Robles was the first person that came out and greeted me. He was very nice through-out my whole experience. He never tried to push a car on me and was very patient and attentive that came out and greeted me. He was very nice through-out my whole experience. He never tried to push a car on me and was very patient and attentive. He made my experience wonderful and hassle free. I recommend him to anyone in the market of buying a car. More

The first time since moving to NM that I have a simple service bill less than $100! I'm very pleased to have a reasonably priced service shop with such a great reputation brought by the Garcia group of a service bill less than $100! I'm very pleased to have a reasonably priced service shop with such a great reputation brought by the Garcia group of auto dealerships. More

Positive experience, friendly, courteous staff. I felt that my car was in good hands and that this dealership has way more going for it than others that I have been to in the past. Thanks! that my car was in good hands and that this dealership has way more going for it than others that I have been to in the past. Thanks! More

Brought vehicle in because of battery problem. Vehicle under warranty. John Holcomb handled problem quickly and professionally. Vehicle is now running normally. Hopefully, the mechanical problem with t under warranty. John Holcomb handled problem quickly and professionally. Vehicle is now running normally. Hopefully, the mechanical problem with the battery will not recur. More

The service was great. Friendly smiles and great communication skills. The workers were also very professional which is very important in this line of work. communication skills. The workers were also very professional which is very important in this line of work. More

My car was in a no-start condition. I had my car towed in to be diagnosed and repaired. I had my car at the dealership by 10:30am. I was told my car would be in the shop within the hour, and I would be call to be diagnosed and repaired. I had my car at the dealership by 10:30am. I was told my car would be in the shop within the hour, and I would be called appx. 30 after to give me a status report. I called the dealership 3 hours later, and my car was still not in the shop. I again called the dealership, 5 hours after I had dropped my car off, and left a message requesting the status of my car. I received a call back less than 5 minutes later. My car was finally in the shop and diagnosed. The part was in stock, and my car was all set to be repaired. I gave them the go ahead, and and my car was finished right away. More