Fiesta Volkswagen

I gave this rating because the service was like no other I have ever had. For once I felt like part of a family or a friend when I came in, which made them that much easier to talk to and easier to trust. I I have ever had. For once I felt like part of a family or a friend when I came in, which made them that much easier to talk to and easier to trust. I have always gotten amazing service at Volkswagen Uptown and would recommend it to anyone! More

Everyone was very helpful, professional, and polite. Service was great and quick. Will continue to return here for any and all services. Justine, who works at the service department, was very efficient Service was great and quick. Will continue to return here for any and all services. Justine, who works at the service department, was very efficient and people friendly. Overall, zero complaints - 5 stars. More

Uptown Volkswagen is a great deanship. Friendly, knowledgeable staff. Excellent service work done right the first time by first-rate technicians and overseen by John Holcomb, an outstanding, knowle knowledgeable staff. Excellent service work done right the first time by first-rate technicians and overseen by John Holcomb, an outstanding, knowledgeable service manager. We would never take our Jetta anywhere else for service. More

This dealer is absolutely amazing, especially compared to the other dealer in town. They were very knowledgeable and willing to explain everything in great detail. I felt as if I were their only customer w the other dealer in town. They were very knowledgeable and willing to explain everything in great detail. I felt as if I were their only customer while I was dealing with them, which is unusual in this day and age of customer service. They fully addressed all of my issues and even scheduled a prompt follow up to take care of something for which they didn't have the parts in stock. More

Thank you for adjusting my xenon headlights on my '12 GTI. This was my first service visit and was using it as a gauge to determine if I wanted to use Uptown for any future needs. I got in the same day a GTI. This was my first service visit and was using it as a gauge to determine if I wanted to use Uptown for any future needs. I got in the same day and was done in 1.5 hours. Very polite service rep. More

I think I may at last have found the right people to service my car. I've tried several others and have never been as satisfied as I was yesterday. Thank you! service my car. I've tried several others and have never been as satisfied as I was yesterday. Thank you! More

Traveling from Phoenix back home to Colorado Springs, my 2005 Jetta TDI started "missing" randomly between Flagstaff and Albuquerque. We spent the night in Albuquerque (as planned) and then drove to Uptown 2005 Jetta TDI started "missing" randomly between Flagstaff and Albuquerque. We spent the night in Albuquerque (as planned) and then drove to Uptown VW at 7:30 am (not planned on Good Friday). John greeted us and listened to the symptoms of my problem. Even though I had no appointment, John got my car in the shop and had the air and fuel filters changed by 8:45 am. We continued our trip home driving 400 more miles with no more problems. John even called my house late in the afternoon to check and see if the repairs had solved the problem. Thanks for getting us in for service and minimizing the disruption of my trip! More

Cost of replacing running light a little high ($50) but satisfied with work. Diagnostic test of $60 a little high but satisfied with what found out. $1,500 repair estimate on air conditioner will mean 5 t satisfied with work. Diagnostic test of $60 a little high but satisfied with what found out. $1,500 repair estimate on air conditioner will mean 5 to 6 month waite to make repair or not make it at all on a vehicle worth $5,000 (2003 Passat with 135,000 miles. I will take back to you if make repair. Would be willing to consider what Garcia VW or Garcia Honda would offer for car on tradwe in. More

Everyone was very friendly and went out of their way to make sure we were happy. I definitely feel that the service people went the extra mile for us. make sure we were happy. I definitely feel that the service people went the extra mile for us. More

The "check-engine" light appeared on the instrument cluster of our 2007 Passat Wagon while traveling from Stillwater, OK to Phoenix, AZ for the Christmas Holidays. Albuquerque was the closes instrument cluster of our 2007 Passat Wagon while traveling from Stillwater, OK to Phoenix, AZ for the Christmas Holidays. Albuquerque was the closest major city, so we decided to stop at Uptown VW and have the problem reviewed and repaired before proceeding on to Phoenix. John Holcomb was our first point of contact... very friendly and he encouraged us to relax in their waiting room while our car was looked at by their service department. Within a few minutes we were presented with the bad news that the engine had experience a major problem and the repair required special parts that he would need to order. We were very disappointed at first since the car was packed with gifts for our family in Phoenix and getting the parts in on the Friday before Christmas seemed more than a long-shot. John immediately helped us locate a rental car, helped us exchange all of our possessions from our Passat into the rental car and sent us on our way. We and our gifts made it to Phoenix where we enjoyed Christmas as if we never experienced car trouble. Following Christmas he communicated when the parts would arrive... we planned our return drive accordingly and when we arrived the car was repaired and out for a test drive. Upon completion of the repair, once again, John helped us exchange our possessions between the rental car and our now fully operational Passat Wagon. We cannot say enough good things about John and the entire service team at Uptown VW! They helped to make a very difficult situation seem simple and exceeded all of our expectations! John and Uptown set a new benchmark for customer service that other VW dealers will find hard to meet or exceed. We made Stillwater, OK the next day and we still tell everyone we see about John and Uptown and what a difference they made to our Christmas vacation. More