Fields Motorcars

Great customer experience. The entire staff excels in providing premiere customer service, Carl and the staff at Field's made this purchase a true pleasure......stress free!!!! providing premiere customer service, Carl and the staff at Field's made this purchase a true pleasure......stress free!!!! More

I've purchased many vehicles over the years, but Fields Mercedes Benz, hands down, has been the best car shopping/buying experience I've ever had. During my past car shopping experiences (at other d Fields Mercedes Benz, hands down, has been the best car shopping/buying experience I've ever had. During my past car shopping experiences (at other dealerships), I felt pressured while trying to decide on which car to buy and stressed out when leaving with my new vehicle. At Fields, as soon as entered your showroom, I was greeted by my sales person, Carl Lockhart, who immediately with a hand shake and a smile made me feel comfortable. I was given the freedom to look around without the high pressured sales tactics. He was always close by in case I had a questions. When I was ready to look at a specific car, he was very informative and also very patient, as I spent hours in your showroom trying to decide. Currently, I'm driving my second Mercedes purchased from Carl. He gets to know his customers, with follow up phone calls, as well as, greets you when you come in for car washes and service. It is truly a treat and a pleasure to come to your beautiful new showroom where all of your employees are friendly and courteous. I always receive first class service at Fields Mercedes Benz of Lakeland! More

I bought my first used Mercedes Benz from Fields Motorcars of Lakeland after a terrible experience from Mercedes Benz of Tampa, so when I decided on a new Benz I went back to my orginal salesperson Motorcars of Lakeland after a terrible experience from Mercedes Benz of Tampa, so when I decided on a new Benz I went back to my orginal salesperson Carl Lockhart, he really worked hard to get me what I wanted and a payment that was affordable to me. I would and have been recommending him and the dealership to anyone interested in a vehicle, you can't beat the sales team or the customer service provided by fields. Carl Lockhart has to be the best salesperson I've dealt with, such an asset to the dealership, keep up the good work. More

I purchased a 2004 Mercedes Benz SLK32 with 19 thousand miles last week from Fields Mercedes. I had been looking for a low mile SLK32 and was hesitant to purchase the car since I'm in MA and the dealer is miles last week from Fields Mercedes. I had been looking for a low mile SLK32 and was hesitant to purchase the car since I'm in MA and the dealer is in FL. I found the car on Ebay represented as "BEAUTIFUL CONDITION IN AND OUT,1 OWNER,PRISTINE". The car buying experience started out great, Don our salesman appeared to be a genuine salesman, but the experience ended very poorly due to several reasons. Dishonest representation of the car by our salesman Don, I received the vehicle with the drivers side door panel hanging off, the interior console area including the glove box, drivers side door handle area were are all scratched up and the front bumper had curb damage. Lastly I received the car with 1 working key remote "I was told both were working". After contacting the used car manager "John Nevills" and sending him pictures of the damage, his response was "As for the key, I feel that is something that you will have to take care of. We did provide two keys and the vehicle is an 04. I feel we represented the vehicle as best we could. I am sorry for any inconvenience. I do appreciate your business.". No further phone call or correspondence was made by John to me after I sent a "disappointed" response back to him. My experience in buying a used Mercedes Benz at Fields was overall not a very good one. I received a very poor customer service experience and I was taken advantage of. At the end of the day, I'll deal with the issues on my own and enjoy the car this summer. I hope this feedback helps the next buyer of a "used" Mercedes. _______ Update: I received a follow up from Gary Gordon "General Manager", the key has been replaced and I've been compensated for my troubles making this once again a good experience. More

I was searching for a new car and I expanded the distance restriction to 50 miles. I am so glad I did. Although I have 2 dealerships within reasonable distance from my house- it was well worth the trip to Fi restriction to 50 miles. I am so glad I did. Although I have 2 dealerships within reasonable distance from my house- it was well worth the trip to Fields MB in Lakeland. I received incredibly prompt email responses prior to my visit, and when I arrived- everything was what I would expect from a Luxury Brand dealership. The entire shopping/buying process was exceptional. Chris and the others I dealt with made the experience enjoyable and I never thought I would say that about buying a car. I received a great price on the car I purchased and would definitely return to this dealership in the future. I have been sharing my experience with everyone I know. More

Great internet pricing and helpful friendly sales people. No pressure and easy hassle free closing the deal. Well worth the drive from Tampa to Lakeland to buy this 2010 CPO GL. No pressure and easy hassle free closing the deal. Well worth the drive from Tampa to Lakeland to buy this 2010 CPO GL. More

We bought a Mercedes Benz GL-450 and we are happy, happy, happy! Our salesman now our friend Ron was the BEST!!! he took the time to answer all our question. On our second visit we also got help from Chris. happy! Our salesman now our friend Ron was the BEST!!! he took the time to answer all our question. On our second visit we also got help from Chris. They are a great team. Thanks to RON, CHRIS AND ROLO for making our car purchasing experience awesome!!! More

I am so glad that I took the time and was able to work with Field Motorcars. Everyone that works there is terrific and are willing to bend over backwards for their customers. Their prices are more than fa with Field Motorcars. Everyone that works there is terrific and are willing to bend over backwards for their customers. Their prices are more than fair and their customer support is beyond excellent. I recently just joined the Mercedes Benz family and I am so glad to have to started this relationship off with such a wonderful dealership. I personally worked with Ron Bigler and Rolo who were both very accommodating and wonderful to do business with. This is truly a company that puts their customers first and lets them know their importance as soon as they walk through the doors. I will forever be a Fields Motorcars client. More

I was extremely nervous about purchasing a vehicle from a different state that I did not even see:)Donald (salesman) was simply the BEST. He was extremely patience and understanding throughout the entire pro different state that I did not even see:)Donald (salesman) was simply the BEST. He was extremely patience and understanding throughout the entire process. My beautiful E350 was delivered to me as Don promised. I would recommend anyone purchasing a car online to go with Fields Motorcars as the service is impeccable!! This is definably a great place to purchase a car. More

Fields Motorcars stepped up and gave me a great trade on my 2009 C300 and put me in a new C250 with the payment plan I was looking for. The new C250 is a better car than my C300. Instrumentation is update my 2009 C300 and put me in a new C250 with the payment plan I was looking for. The new C250 is a better car than my C300. Instrumentation is updated and the 4 cylinder turbo has more pep than the sluggish C300 six cylinder. The people could not have been nicer and I am looking forward to referring my friends to Fields Motorcars! Brian Mills More