Fields Motorcars

Our Sales Professional Ron Bigler was knowledgeable about all aspects of the Mercedes SUV type vehicles we explored. He explained the many features of the vehicle to include all the facets of the multi-medi all aspects of the Mercedes SUV type vehicles we explored. He explained the many features of the vehicle to include all the facets of the multi-media package which required a lot of patience because of our techno challenged abilities. He represented our best interest in making the deal come together. Ron and the Fields Lakeland Mercedes Dealership are most deserving of the TOP BLOCK Rating. Denise and Ken Sliker More

An excellent experience from start to finish. Felt welcomed and appreciated. Friendliest people. Clean dealership. Honest. Had car impeckably advertised and shown. Salesman Tim Lowery is kind and info welcomed and appreciated. Friendliest people. Clean dealership. Honest. Had car impeckably advertised and shown. Salesman Tim Lowery is kind and informative. Would recommend dealership to anyone. More

I had a very pleasant experience working once again with Tim Lowery. Tim took the time over several months to find the right vehicle and the right price for me. This is the second vehicle I have purchased Tim Lowery. Tim took the time over several months to find the right vehicle and the right price for me. This is the second vehicle I have purchased from him and highly recommend him as am honest and hardworking salesperson. More

After hours and hours of researching auto trader and cars.com I finally cut my list of cars I wanted to 5 cars. I was very interested in buying a Hyundai Azera and Genesis. So we went to the Hyundai de cars.com I finally cut my list of cars I wanted to 5 cars. I was very interested in buying a Hyundai Azera and Genesis. So we went to the Hyundai dealership to check it out, man it was nice but it jus didn't give me that wow factor, but since my wife had a Mercedes s class I kind of knew what luxury felt like. So We went to fields mercedes of Lakeland fl. We assume when we arrived that everybody there would be stuckup and really don't wonna help me and my wife assuming we couldn't afford anything, but I was completely wrong as soon as we opened the door we was greeted and introduce to and my eyes the best car salesman and the world, Carl Lockhart. Immediately he introduce himself, ask if we wanted bottle water, donuts or ice cream. I was like wow I'm not use to this kind of service. He kind through me off my game plan a little bit, but i could'nt let him know that so I Immediately put my game face back on. I told him I was interested in the e class I saw on cartrader.com. So he took us out there and completely sold the car to us, not by the look of the car or the features, just by his total honesty and knowledge of the car and what mercedes will offer over Hyundai. So we said let's make the deal. So in the process of making the deal we caught a couple of snags, but the worlds best car salesman knew exactly how to handle it no problem. To make a long story short, it was the best experience if buying a luxury car ever. I would like to say thanks to Carl Lockhart and all the guys at Fields Motorcars of Lakeland fl. I will refer everybody I know who's in the process of buying a car to you guys. Thanks Mr and Mrs McGriff More

I wanted to thank Don Josey and John Nevills for their time and patience with me during the purchasing process. They were always available and more than happy to answer the numerous questions I had during time and patience with me during the purchasing process. They were always available and more than happy to answer the numerous questions I had during several visits. They worked tirelessly to get me the card that I fell in love with at a payment that I was comfortable with. The customer service I have experienced from every associate I came in contact with as well as the facility itself is second to none. I never though buying a car could be this stress free and enjoyable. You truly do have a customer for life. More

Outstanding dealership, awesome experience! I Outstanding dealership, awesome experience! I unsuccessfully visited 3 different dealerships in search of my new Mercedes until I had a pleasure to Outstanding dealership, awesome experience! I unsuccessfully visited 3 different dealerships in search of my new Mercedes until I had a pleasure to speak with Ron Bigler at Fields. Ron found me exactly what I was looking for in a record time at a better price than I could wish for. Not only he did that, he made me feel like family! This was the best car buying experience I have ever had! Ron's unbelievable attention to my needs undoubtfully earned Fields all my future business, despite the fact that this is the farthest Mercedes dealership from my house. Thanks Ron! More

After several weeks of considering a Make of vehicle to purchase, I decided on Mercedes. I then began to research dealerships within 100 miles of my home. I contacted several dealerships thru CarGurus.co purchase, I decided on Mercedes. I then began to research dealerships within 100 miles of my home. I contacted several dealerships thru CarGurus.com and AutoTrader.com looking for competitive pricing. I found a vehicle that I was very interested in and ended up speaking with John Nevills (manager) at Field Motor cars in Lakeland about a car on his lot. This was the afternoon of July 3rd and due to my work schedule and me living over 50 miles from the dealership, John offered to meet with me on the morning of July 4th - which is a Holiday. The dealership was closed, however, John was extremely accommodating to my schedule and had the vehicle ready for me to review and test drive when I arrived the next morning. That began the experience of Top Notch customer service at Fields Motorcars. Carl Lockhart was the sales adviser that John had come in (on a Holiday!) to assist me with questions and take a test drive. Carl had vast knowledge of the Mercedes Benz and was very kind, he not pushy at all. He really explained things to me and took the time to be sure I was comfortable before making a buying decision. I ended up putting a deposit down on a Certified Pre Owned 2010 E350 and arranged to come back the following day (when the dealership was open) to complete the paperwork. Gary Bressman in finance completed the sale; he was very kind and professional during the process. I did not feel pressured in the least bit at this dealership. Everyone I came in contact with was extremely kind and portrayed the best customer service I have ever experienced. I would say that level of customer service at this dealership is of Ritz Carlton quality. The other thing I'd like to mention is the QUALITY of the product at Fields Motorcars. Every car I looked at was in fantastic shape and very clean. The car I ended up buying is a 2010 and looks as though it has never been driven. I feel it is very important that they take pride in what they offer to customers. John also shared the history of each vehicle I was considering so that I knew exactly what I was buying. Overall, this was THE BEST experience I have ever had in buying a car. Even though I live over an hour from the dealership, I will gladly use them for service on my car and I will confidently refer them to others who are looking for a luxury car. Thank you again! Best Regards, Michelle Chandler Chandler Homes, LLC More

This is the first time I have enjoyed talking to a car salesperson. Don was recommended by a friend who just purchased Mercedes from Fields, his recommendation was spot on. I purchased a Mercedes and was salesperson. Don was recommended by a friend who just purchased Mercedes from Fields, his recommendation was spot on. I purchased a Mercedes and was SO satisfied I bought my son his first car there also. Don and John(Fields Manager) went OUT of their way to do a few extra things on the car for me. My son loved it!! I have owned several Corvettes and Infiniti among other brands and they can't compare to my experience with Don Josey and John. I go weekly for a FREE car wash and enjoy talking with Don and John every time I go . They are truly the BEST even after you buy the car. Try to beat that, not possible. They are truly the best you will ever deal with!!!! More

I recently leased a C250 from Fields in Lakeland. I was very pleased with the professional service I received from the sales associate Dustin Bailey and manager John Nevills. The customer service and frien very pleased with the professional service I received from the sales associate Dustin Bailey and manager John Nevills. The customer service and friendliness from Dustin made my purchase and time well spent while finalizing the paper work for the lease. I will recommend Fields and the Sales team to my friends in family for future purchases. Thank you for taking the time to follow up and stay in communication while finalizing my lease. More

Don & John were extremely helpful and knowledgable in assisting us with purchasing a secondary vehicle for our family. Once we had the car home, we had some steering/vibration issues and they went out of assisting us with purchasing a secondary vehicle for our family. Once we had the car home, we had some steering/vibration issues and they went out of their way to correct the issue. We were brought a car to use for the day while the issue was fixed. I would highly recommend this dealership and greatly appreciate the help and professionalism both Don and John gave us. More