Fields Motorcars

Very friendly & very helpful I was interested in the s550 for my wife . Is our 25th anniversaries. We have found one thank to Mr.phillip Nunez for helping us through out process. I was interested in the s550 for my wife . Is our 25th anniversaries. We have found one thank to Mr.phillip Nunez for helping us through out process. More

Extremely honest and dependable My husband and I bought a 2014 used MDX Acura from Don Josey. Don described the car over the phone, we drove 160 miles one way and bought the car (dr My husband and I bought a 2014 used MDX Acura from Don Josey. Don described the car over the phone, we drove 160 miles one way and bought the car (drove it back home the same night). We definitely enjoyed working with Don he could not have been more helpful. The dealership and Don deserve more than 5 stars!!!! More

Excellent Experience A pleasure to work with Product Specialist Leon Gavin, who is an outstanding professional. Knowledgeable and personable, he made the care buying proce A pleasure to work with Product Specialist Leon Gavin, who is an outstanding professional. Knowledgeable and personable, he made the care buying process an enjoyable experience. Pre-owned Manager Ron Bigler was right there, too, providing information and ensuring that all went well. Pre and post-sale, Product Concierge Dylan Kyser has been patient and impressive in teaching the complexities of MB technologies. An excellent team at Fields and an excellent car-buying experience. More

Outstanding This is hands downs the best dealership I have ever used. We were in and out the dealership less than an hour. Ron, and Chris ensured that we didn't h This is hands downs the best dealership I have ever used. We were in and out the dealership less than an hour. Ron, and Chris ensured that we didn't have to waste a entire day doing or waiting on paperwork. When we got to there my new truck was out front the paperwork was printed out on Chris's desk, all we had to do was sign and go. First class service all the way!! More

Exemplary professionalism through and through! From our sales representative Mr. PJ Nunez to our experience with the Management team. Exceptional professionalism, utmost respect, product knowledge, From our sales representative Mr. PJ Nunez to our experience with the Management team. Exceptional professionalism, utmost respect, product knowledge, care, kindness, and a willingness to earn your business. True models in the industry to learn from. From my family to yours a heart felt thank you again for your time and efforts to make our experience enjoyable. Much appreciation to you all. More

Best car buying experience in a long time We were purchasing our son his first car and were coming from Birmingham Alabama. Ron and Lamar were amazing! They were very helpful and very friend We were purchasing our son his first car and were coming from Birmingham Alabama. Ron and Lamar were amazing! They were very helpful and very friendly! Best car buying experience we have had in a long time. It was definitely worth the long drive home! We would absolutely purchase from Field's again! More

Used Car purchase Margarita was absolutely amazing. She helped me leave with the absolute perfect car. I could not be happier with my purchase and I have Margarita, Whi Margarita was absolutely amazing. She helped me leave with the absolute perfect car. I could not be happier with my purchase and I have Margarita, Whitney, Bill in Finance and Dylan to thank for that. Jeff in service was very helpful and attentive as well! More

Great Customer Service as Usual I have purchased 4 vehicles from this dealership. There is another Mercedes-Benz dealership 15 minutes from my house, but it is worth the hour drive t I have purchased 4 vehicles from this dealership. There is another Mercedes-Benz dealership 15 minutes from my house, but it is worth the hour drive to deal with Fields Motorcars. More

HORRIBLE Customer & Utter Disrespect HORRIBLE Customer service!!! I regret purchasing my car from Fields Mercedes due to utter lack of respect and pitiful customer service. I thought so m HORRIBLE Customer service!!! I regret purchasing my car from Fields Mercedes due to utter lack of respect and pitiful customer service. I thought so much more of Mercedes!!!! I purchased my 2015 GLA 250 in November 2016. One week later, my keyless entry stopped working. It was a requirement when purchasing a car for it to have keyless entry for safety reasons as I am a young woman and frequently drive by myself, often arriving/departing in the dark. Fields Mercedes promptly replaced my key battery. However, since then, my keyless entry has stopped working five additional times (total of 6). It is extremely frustrating as they say my battery keeps dying and won't find the reason it dies. Yesterday, fields picked up my car to fix the keyless entry issue once again. Today they called me to tell me they had replaced the battery (again). I asked Justin, my account manager who I had previously asked to be removed from my account, why it was replaced and not fixed and he said they could not find an issue. As he was about to hang up on me, I asked to speak to the manager, Alex. Alex repeatedly explained to me that a battery has "life span" and mine had exceeded it. After telling him I know that batteries die and asked what is making it die, he repeated the "life span" spiel about ten more times. He belittled me and made me feel incompetent. When returning the car, Alex instructed the driver (who was very nice!) to show me how to UNLOCK MY CAR. It was extremely disrespectful and offensive. As I have been driving my car for six months, I am well aware how to unlock and lock it. In addition, he has shown me before as did the salesman. HORRIBLE customer service. I regret ever purchasing my vehicle from Fields Mercedes. More

Great Service My Service Rep Alexandra went above and beyond. Great service! On top of the great service, the waiting facility is comfortable, clean, and stocked wi My Service Rep Alexandra went above and beyond. Great service! On top of the great service, the waiting facility is comfortable, clean, and stocked with drinks and snacks. More