Fields Motorcars

VERY POOR customer service from service department I was purchasing a vehicle online from a place local to Fields Mercedes of Lakeland. I asked the seller to have the Mercedes dealership perform an oil I was purchasing a vehicle online from a place local to Fields Mercedes of Lakeland. I asked the seller to have the Mercedes dealership perform an oil change and pre-purchase inspection (PPI) to verify the vehicle was in as advertised condition prior to me flying into town from 1,000 miles away to buy a $90,000 used Mercedes and driving it 1,000 miles home. A proper and thorough PPI will evaluate the entire vehicle for accident/flood damage, wear, worn components, neglected and/or needed maintenance items, visible abuse, proper operation of all components and systems, overall condition of the entire vehicle, etc... as you don't want an unexpected $3-5-8,000 repair bill shortly after purchasing a car! I was informed the cost of the PPI was $299.95 which I felt was fair and had no issue with, as they are professionals and know these vehicles from top to bottom, or so I thought.... Boy was I wrong....Not only did they not perform a thorough and proper pre-purchase inspection they missed almost $3,000 in needed repairs to the vehicle (dynamic seats inoperative and keyless go system inoperative) which were easily found myself by reading the diagnostic report that was finally provided to me AFTER I questioned the $299.95 charge for nothing more than the 10 minute routine inspection that is performed when you take the car in for an oil change. When I questioned Rick Greene, the service manager of the dealership, about the complete and utter lack of detail in the inspection report he was unwilling to provide any further information than "the car is in great shape" and "all functions operate as designed" when questioned about faults I saw on the diagnostic report, "We would have mentioned in the report any issues" I was told. I again explained that the report was incomplete and severely lacking info and details of items like brake rotor wear and was told "We do not measure brake rotors for wear". The brake rotors on this vehicle are in excess of $1150 EACH, wouldn't you want to know if you may need to replace them soon if you were purchasing a used vehicle???? This is exactly the type of information a proper PPI report gives the customer so they can either: A) Negotiate with the seller on price B) Budget for the needed repairs C) Find a different vehicle to purchase Rick Greene (service manager) was unwilling to facilitate any further inspection or gather any further info about the honest condition of the vehicle. He was only concerned that I pay his $299.95 invoice for a report that was absolutely NOT a pre-purchase inspection that I had asked to be done. In reality it was nothing more than a poorly performed oil change inspection. You know...the same one they do when your vehicle comes in for an oil change and they look for items to upsell to you that you may or may not need? I ended up purchasing the vehicle anyway even though it had a few issues that I negotiated pricing with the seller to compensate. I DO NOT recommend this service department to anyone looking for honest repairs or opinions about a vehicle they own or may purchase. More

Buying a New Mercedes Benz I had the opportunity to work with P. J. Nunez who helped me buy my 1st Benz. I highly recommend P. J. For your needs I had the opportunity to work with P. J. Nunez who helped me buy my 1st Benz. I highly recommend P. J. For your needs More

Our only Sprinter service center We have owned a 2012 Sprinter we purchased at another dealership before the Fields Lakeland Mercedes location opened. We had a couple of very bad expe We have owned a 2012 Sprinter we purchased at another dealership before the Fields Lakeland Mercedes location opened. We had a couple of very bad experiences with that dealership. We have purchased many vehicles at Fields dealerships in our area and have always had a good experience. Their Dodge dealership even performed service on our Sprinter a few times as they sell the Dodge version. When we learned Fields opened a Mercedes location in Lakeland, we were thrilled. It is actually closer to our house than the Orlando locations that are not Fields. We have had several different service representitives over the past few years, all of them great. Justin is the current one and he always takes good care of us. We recently ordered a new 2019 replacement for our van and despite numorous issues with Mercedes North America over their flawed roll out of the 2019s and their new South Carolina factory, Ron and Don have worked hard on our behalf to get us what we want and navigate the ever changing nightmare of options and unavalibility of colors and options they are still marketing. At the time of this writing, our van has still not been delivered from the factory, although it has been built. We get regular updates from Ron and Don although MBNA doesn't provide them with much information. We have always had great experiences with Fields, from BMW to MINI to Mercedes. More

CPO Purchase PJ was very helpful in locating exactly the car I was looking for in a very short space of time and helping me to work out the right price and terms. PJ was very helpful in locating exactly the car I was looking for in a very short space of time and helping me to work out the right price and terms. I love my new car. Thanks PJ! More

Great experience! PJ made what was turning into a stressful experience an exciting one. I was about to give up on my search before coming in to see him. He helped to id PJ made what was turning into a stressful experience an exciting one. I was about to give up on my search before coming in to see him. He helped to identify my needs & get me into the perfect car. He is honest & relatable. He made me feel like a VIP client. I will be coming back to him for all of my future car needs! Thanks PJ! Christian also was a huge help & together the two of them made sure that I was comfortable with the price & it was the right car for me. More

Vehicle purchased for corporation, seamless execution I needed to purchase a vehicle for our financial institution and ended up speaking to P.J. in sales over the phone. Through phone and email, he helpe I needed to purchase a vehicle for our financial institution and ended up speaking to P.J. in sales over the phone. Through phone and email, he helped our purchase on a new GLE go absolutely seamless. He got us a fair price and made sure the vehicle was delivered in perfect condition. We would highly recommend Fields Motorcars and salesperson P.J. for your next Mercedes purchase. More

Una compra agradable donde escuchan tus necesidades reales. En Fields Motorcars tuvimos siempre un buen trato humano y un servicio muy profesional!!! Gracias especialmente a Ricardo Gonzalez por su cordialidad En Fields Motorcars tuvimos siempre un buen trato humano y un servicio muy profesional!!! Gracias especialmente a Ricardo Gonzalez por su cordialidad y entrega en dar un servicio excelente. Ricardo siempre dispuesto a aclarar cualquier duda y hacer de la compra de tu Mercedes una experiencia confortable. Sin duda alguna, recomiendo Fields Motorcars, Mercedes Benz en Lakeland. GRACIAS!!!!! More

Big effort to make a good deal for me. Tim Lowery was great to work with. I feel he put in a great effort to find the car we wanted. I would recommend him to anyone. Tim Lowery was great to work with. I feel he put in a great effort to find the car we wanted. I would recommend him to anyone. More

Purchase of Certified SLK 300 My experience with PJ Nunez at Fields Mercedes Lakeland was perfect in every sense of the word. I have purchased numerous autos in my life and my exp My experience with PJ Nunez at Fields Mercedes Lakeland was perfect in every sense of the word. I have purchased numerous autos in my life and my experience with P.J. was the best by far. I highly recommend the dealership and P.J. In particular. Dr. A.G. Toth More

A class "A"experience. Have been dealing with Gary Bressman for almost 20 years and came away satisfied every time. Not a hard sell salesman either. Ordered a car that was Have been dealing with Gary Bressman for almost 20 years and came away satisfied every time. Not a hard sell salesman either. Ordered a car that was a special order from Germany and he kept us informed of the assembly progress until it arrived at the dealership. Good job Gary!!!!! More