Fields Mazda Asheville

Worst experience ever! We have always dealt at this particular dealership back when it was Skyland Automotive. As soon as they changed to Fields we where excited to give the We have always dealt at this particular dealership back when it was Skyland Automotive. As soon as they changed to Fields we where excited to give them the same business as dedicated customers! My wife and I went into the dealership and after some time we decided on a vehicle. The gentleman dealing with us was extremely impatient, he was very very rude, and directed all of his questions to my wife instead of myself when I was the main buyer/signer. I mentioned to him I was getting irritated about these things and he brushed them off as if it was nothing. The representatives we dealt with absolutely did not want to budge on price, or give us even a half way deal on our trade in either. After finalizing the purchase, we where assured that Fields Mazda of Asheville would handle the tag transfer from our trade in to our new vehicle and the salesman we dealt with swapped our tag to our new vehicle. It has now been 5 months after our purchase and Fields Mazda is claiming that they never recieved a copy of my wifes drivers license, and they are pressing us to pay 110.00 fee for our tag which is still registered to our old vehicle!! The salesman has even gotten hostile with me over social media saying I had better come in and pay for their screw up or else I would get arrested?!? I will definitely be talking to an attorney about this situation and wanted to warn potential customers not to deal with these crooks!! They will screw you over any possible way that they can!!! More

Refreshingly Pleasant There are some friendly guys in this dealership. I bought a new Mazda for my wife from Austin. I actually went in looking for an SUV and wound up buyi There are some friendly guys in this dealership. I bought a new Mazda for my wife from Austin. I actually went in looking for an SUV and wound up buying a beautiful Mazda 3 with two tone interior. There was NO pressure at all and everyone there was full of pleasant conversations. I would certainly recommend this dealership. Price was right and we actually had a little fun !! Well done Austin. More

Not happy ,to many involved, confused, Went in to look at cars for my daughter . Found a CX5 I liked . Asked abt price. Payments were to high. Chadd ask abt leasing . I had never leased . T Went in to look at cars for my daughter . Found a CX5 I liked . Asked abt price. Payments were to high. Chadd ask abt leasing . I had never leased . They assured me this was the way to go . Left a week and half later. Garrett text ask if it was ok to do so. I said sure . He wanted me to come back in and talk about the car. I told him I needed his best price .he text 31,695 I think it was . I told Chadd that when I got there . He said I wouldn't never quoted u 31,695. I cant sell it for that. I was taking my husband to VA to ER. Told him if we got out early I might stop by. My husband has had a brain tumor, surgery,radiotherapy and Chemotherapy at Duke .we were doing monthly appointments there for extra chemo. My van had 166,000 miles on it I didn't want to break down on the rd to Duke in Durham. Sooo, I stopped by Fields . Talked to Garrett, he turned me over to Frank . In the mean time Garrett took another customer. Then I was turned back to Garrett. Deciding what to do .went to car 2 times to talk to my husband and brother in law . Garrett followed me out there the 2 times. We were discussing miles,money. What to do . He would say come on back in . Got there at 1ish after 6pm left . I decided to lease. 5.30 got to finance, Taylor was going over everything. Asking if I wanted to take extra insurance for this and that .3 more options. I took cosmetic option . 1300.00 extra. None of this was mentioned until I got to finance. I think salesmen needs to be honest tell all this up front. I signed contract. Got on the rd home .6.30ishpm .with a sick husband , I should have left along time before ,went to another dealer. I found others that were abit cheaper . I told them . Oh it didn't have all the equipment this car has. Blob blob. Making excuses . I ask abt Insentives .Mazda doesn't have to offer them because their cars sell so well. I knew I should have left. Taylor called ,I would have to resign my contract .3weeks later. Said Mazda wouldn't let them write the lease protection anymore. It was something new . I said u should have told me that at the signing . It just came out , it was a new thing. I said I'm not coming to Asheville it would take my miles . They would have someone come to me. Almost a week went by . No contact. She calls again she had been out with a sick dog . She apologize. Someone else would be in touch . Abt another week ,she called again with A salesman there . Said someone had been out of office several days . Blob blob. She would be out on Wed 6/5,and bring my tag which Garrett said was there since the 23rd of may. Taylor calls again this am ,said she couldn't bring it out ,someone else would bring it and get papers signed, and call Mazda with me to talk to them about the lease protection . ., Mazda wouldn't talk to me unless salesman was with me is what she said. What a run around . Tell me if I'm wrong. Bunch of bull. I texted Garrett today told them to come get the car . I hate being taken advantage of because I'm a woman . On july 10 fields called again .said i needed to resign my contract again . 3rd time now. They were sending a courier to my house 2nd time . Wanted me to send the 2nd payment by courier. I told them i would send it to bank not them . Wouldnt provide me with address to mail it in ..Hate getting jerked around with salesman and women .i told them they could have it back .i had more to worry abt than them . My husband has had brain surgery in and out of hosp dr offices. More

Customer Service Plus I really wasn't in the market for a new car at this time, but got a call from Fields Mazda saying they would like to talk to me about upgrading my Maz I really wasn't in the market for a new car at this time, but got a call from Fields Mazda saying they would like to talk to me about upgrading my Mazda 2 Sport. After seeing the Mazda 3, and test driving it, I decided to hear them out. I was happy with their offer for my car, and with the discounts they were offering on a new 2018, I was sold! Fields also went the extra mile by traveling to another dealer to get the color I wanted. All in all, I had a very enjoyable experience, and plan to recommend Fields to coworkers and family members. My primary sales person, Oliver Toledo, was exceptional and went above and beyond requirements to ensure I was completely happy with my purchase and sales experience. Thanks to everyone involved! More

Speedy service I took my Mazda for oil change and I saw about 5 cars at the service department. Chase told me that he would finish both oil change and tire rotation I took my Mazda for oil change and I saw about 5 cars at the service department. Chase told me that he would finish both oil change and tire rotation within an hour and everything was done in this time period. I appreciated it very much. More

Quick and Easy Called to check on getting an oil change. Did not need an appointment. Four cars ahead of us when we arrived-still got job done in about thirty minu Called to check on getting an oil change. Did not need an appointment. Four cars ahead of us when we arrived-still got job done in about thirty minutes. Nice place to wait in.overall great experience. More

Excellent service Jason and Chad are professional and courteous. Call back regularly to update on the process of my car when being worked on. Go out of their way to mak Jason and Chad are professional and courteous. Call back regularly to update on the process of my car when being worked on. Go out of their way to make sure customers are satisfied. Will definitely work with them again. More

Excellent service Mark was professional and friendly throughout our process. Before beginning financing, we laid out the details of our demands and he made sure that ev Mark was professional and friendly throughout our process. Before beginning financing, we laid out the details of our demands and he made sure that everything went smoothly. More

Mazda CX-5 I’ve had numerous cars through the years and I have to say my Mazda has been my favorite hands down. The buying experience was mellow with no pressure I’ve had numerous cars through the years and I have to say my Mazda has been my favorite hands down. The buying experience was mellow with no pressure and I got the car details I wanted. Bill Shea was so helpful and knowledgeable. Thanks for a pain free experience More