
Fields Mazda Asheville
Asheville, NC
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I was pleased with the service. I was displeased that Field’s had NO signage to signify that Mazda had moved! I know that Mazda is way down on the totem pole from Mercedes but still I was displeased that Field’s had NO signage to signify that Mazda had moved! I know that Mazda is way down on the totem pole from Mercedes but still...if you’re providing service, have the decency to let your patrons know!!! More
Easy to make appointments by calling or online. Good follow up calls during the service to make sure issues are understood and taken care of. Good follow up calls during the service to make sure issues are understood and taken care of. More
Rebekah and Chad kept me informed while my Mazda was being repaired. It was very much appreciated. Mazda is lucky to have these two individuals on their team! being repaired. It was very much appreciated. Mazda is lucky to have these two individuals on their team! More
I think the dealership is improving vastly from when it first took over the business. Efficient, and added complimentary snacks, beverages and car wash. Also, the added "tech" was quite nice with a video first took over the business. Efficient, and added complimentary snacks, beverages and car wash. Also, the added "tech" was quite nice with a video text from the mechanic while it was being serviced! Keep the coupon book going - really helpful! Chad, AS EVER, is a big asset and I hope the dealership recognizes this and rewards him accordingly! I have dealt with him since I bought my Mazda 3 - 5 years ago and was relieved when he stayed on after the sale! The entire place seemed to have a relaxed vibe this time around. It had been a year since I had visited and I noticed it immediately. More
Great customer service. The service manager was professional and considerate. They communicated at every step of the servicing and finished when they said they would. The service manager was professional and considerate. They communicated at every step of the servicing and finished when they said they would. More
I love the customer service, fast and reliable. They will give the best offer which means affordable and one of the best deal. Truly very helpful. Thank you Joseph and the Rest of the Mazda Fields They will give the best offer which means affordable and one of the best deal. Truly very helpful. Thank you Joseph and the Rest of the Mazda Fields staff. Keep it up. More