Fields Mazda Asheville

Poor information about service charges. First service which I was led to believe was free. Charged for oil change and tire rotation when I only had less than 2900 miles on my car. I was nev First service which I was led to believe was free. Charged for oil change and tire rotation when I only had less than 2900 miles on my car. I was never informed that I had to bring it in in less than a year. I don’t drive often and shouldn’t be punished because of it. More

Professional, prompt, friendly, accommodating. Environment is clean and welcoming, refreshments are a benefit as well! Environment is clean and welcoming, refreshments are a benefit as well! More

We had a great experience buying our car at Fields Mazda! Mark took great care of us! Mark took great care of us! More

Mark was wonderful to work with. He knew his product, inventory and was able to answer all of my questions. I never felt pressured. Once I decided to go ahead with the purchase it wa He knew his product, inventory and was able to answer all of my questions. I never felt pressured. Once I decided to go ahead with the purchase it was a simple process. When I picked the new CX-5 car the next day, Mark was very helpful in once again going over the features and making sure I was comfortable as I drove off the lot. More

Excellent service. Brent was very helpful. Really like the video of service telling what was going on with my car. Brent was very helpful. Really like the video of service telling what was going on with my car. More

We purchased our lease end CX-5 from Field’s and have gotten service there. They recently did front and rear brakes and a rear differential service. Parts were a brief hold up, so they gave us a discount gotten service there. They recently did front and rear brakes and a rear differential service. Parts were a brief hold up, so they gave us a discount. The people are nice, honest, and helpful. Another service member sent me a YouTube video on how to clean debris out of our blower motor, saving us time and money. More

Jax was wonderful. He greeted me at my car before I could get out and was very responsive to my needs. He was professional, cordial and well mannered. I was very sur He greeted me at my car before I could get out and was very responsive to my needs. He was professional, cordial and well mannered. I was very surprised after the struggle with Betty, the scheduling lady. Betty would not return calls and was rude and overtly hostile when I was finally able to talk to her, suggesting that I go to a dealership in another city. I love my Mazda but told others that I would never have bought it if I had realized that I would have such a difficult time scheduling service with no alternative dealership close by. I am giving Five stars in spite of Betty because it is not right for others to have difficulties because of her. All others were welcoming and the waiting area was lovely and comfortable with an open view and complete with snacks. More

Bought a new CX-5 from Fields Mazda yesterday. Process was slow due to all the paperwork, but Mark and the finance lady did all they could to move things along.Pleased with the transaction! Process was slow due to all the paperwork, but Mark and the finance lady did all they could to move things along.Pleased with the transaction! More

I called for an inspection and found out I had a recall. Within three hours they had me at the dealership. It was fast, easy and convenient. Within three hours they had me at the dealership. It was fast, easy and convenient. More

Very pleased with service staff and comfort in waiting room. Would return to Fields Mazda without hesitation. room. Would return to Fields Mazda without hesitation. More