Fields Chrysler Jeep Dodge RAM Asheville

Where to start: Feb. 1996, my wife and I purchased our Where to start: Feb. 1996, my wife and I purchased our first vehicle from Skyland Automotive...Jeremy Shea was the Salesperson and Tony Sellers was Where to start: Feb. 1996, my wife and I purchased our first vehicle from Skyland Automotive...Jeremy Shea was the Salesperson and Tony Sellers was involved as a Sales Manager. Fast forward to Jan, 2013, my wife and I recently purchased a 2012 Ram 3500HD Crew Cab truck in Longhorn Trim....this vehicle made the 68th vehicle purchased from Skyland Automotive by either my wife and I, and family and friends that I've recommended to buy from Skyland over the last, almost 17 years now. Yes, we "keep coming back"...The owner, Mr. Parker is a real gentleman and one of the reasons I keep coming back. Tony Sellers and Dwayne Streetman have "bent over backwards" through the years to do everything within their power to make my buying experience "as good as it could be"...Most Recently, Dwayne has really worked hard to take care of delivery of my recent purchase and I am greatly appreciative of the time he spent in seeing to my needs. Can't stop without saying something about "my salesman", Jeremy Shea...He's the best...he's the MAIN reason I keep coming back. He is not only my salesperson but has become a good friend over the years and he has went " above and beyond" to do everything within his power to help us purchase cars, trucks, SUV's, whatever and keep them maintained and "be there for us" when questions needed answering. Not only for my wife and I but also our extended family. Just wanted to share with the great folks at Skyland and thank them for all the years of "Sales and Service" they've provided for my wife, my family, friends and myself. I've never had any of them come back to me and say anything bad about Skyland Automotive. Heres hoping this relationship continues...Again, thank you Mr. Parker, Dwayne Streetman, and big thank you to Jeremy Shea. Also a special thanks to Jan Perkins and Ann Parker, two young ladies who take care of all the financial paperwork and always have a smile on their face and work at doing their best to make that part of the buying process as fast and painless as possible, you're both great at your jobs. thank you all, Jim & Kathy Allen More

We have a 2010 Jeep Wrangler Extended Sport that is only two years old. Since the first year we have owned it, when we turn the key it wouldn't turn on. We took it to EGolf, they said it was the computer an two years old. Since the first year we have owned it, when we turn the key it wouldn't turn on. We took it to EGolf, they said it was the computer and that it was fixed-- but the problem happened again. We took it to Skyland, they replaced the computer. We are near the end of the 36,000 bumper to bumper warranty. I asked the serviceman, Bob, if he could kindly put a note in his system stating this is a pre-existing problem and that if it goes out of warranty, they would take care of it. He acted like I asked him to give me his first born. We discussed and he would not do it. I left feeling a little upset and that Bob was talking down to me. I was planning on calling Chrysler the next day to report Bob. The next day, my front windows would not go up or down. I called Bob in the morning to address the problem and to ask to please put the note on my account. Well if he acted rude the first day, it was nowhere as close to how rude and ignorant he was to me the following day...for their mistake. He said comments such as "Are ya finished?!?" "I'll Tell ya what" ... He came NO WHERE close to giving an apology for his serviceman obviously disconnecting something with my windows. In fact, Bob made sure to point out to me that "ya know, the computer's connected to a lot of things in the vehicle". Ya know, I think I'm a pretty intelligent woman with a Master's Degree and can figure out that the computer probably IS connected to a lot of things in the vehicle, Bob. Here’s the kicker, I called another dealer to ask about the situation and they said the computer being replaced is not why the windows do not work because they are actually NOT connected. Wrong again Bob. Needless to say this was the worst customer service experience in my life. I have never been spoken to or yelled at by someone like this. I asked for the manager numerous times to speak to because Mr. Bob would not stop yelling, and I had to pretty much tell him to have his manager call me back and hang up. It was astounding to me. Nowhere in the conversation was there "we're sorry for our mistake", "I'm sorry for your inconvenience". Someone has to work on their customer service skills and my guess would be Bob in Service. I don’t even like saying “Bob in Service”—it is more like “Bob in Disservice”. More

We were quoted $195 and 2 hours for a repair on our vehicle. 10 days later and a new estimate of over $1,700 and we still do not have our vehicle back. The service department has not returned messages vehicle. 10 days later and a new estimate of over $1,700 and we still do not have our vehicle back. The service department has not returned messages we have left. This is by far the worst customer service experience we have ever had. More

This is my fourth car purchased from Skyland Automotive. At this point, they know me quite well, and give me the best deal right at the get go with no hassle. Always a very good experience!!! At this point, they know me quite well, and give me the best deal right at the get go with no hassle. Always a very good experience!!! More

Laura was very kind to help me with the Service Dept. issue that I had posted prior to this. I have always enjoyed working with Laura and the employees at Skyland and will do so in the future. She was issue that I had posted prior to this. I have always enjoyed working with Laura and the employees at Skyland and will do so in the future. She was very informative about tire options, etc for future reference. More

I have bought 5 cars and trucks from Skyland. A great place to buy a car or truck..service dept. is number one in my book. I will never buy from a another dealership. place to buy a car or truck..service dept. is number one in my book. I will never buy from a another dealership. More

From the time I stepped out of my car Mr. Kent was professional, friendly, knowledgeable & helpful. I test drove two cars & was shown very car I inquired about. Mr. Kent also went over the car with my professional, friendly, knowledgeable & helpful. I test drove two cars & was shown very car I inquired about. Mr. Kent also went over the car with my daughter, when she arrived. The next day Mr. Kent,put together the paper work to get me the car that I wanted. Mr. Kent introduced me to Earl Wheless, Sales Manager & Jan Perkins, F&L Manager. Both were professional,friendly & helpful. I have & will tell anyone that wants to buy a car to go to Skyland Automotive. More

Every empoyee I had contact with treated me with respect and kindness.I am recovering from a serious accident and I am in extreme pain. The patience and kindness of the salesman, Phil Smith, never wavered. and kindness.I am recovering from a serious accident and I am in extreme pain. The patience and kindness of the salesman, Phil Smith, never wavered. Equally important was the dealers efforts to sell me a car that fit my needs and my budget at a very fair price. I highly recommend Skyland Auto in Asheville, NC. Thank you. Suzanna Biro More

Very good experience in the service that I recieved in purchasing a new vehicle. I thought the service was good. Even though the threat of rain coming, Jeremy was good in describing the vehicle to me and purchasing a new vehicle. I thought the service was good. Even though the threat of rain coming, Jeremy was good in describing the vehicle to me and my wife. Very good experience. More