Fields Cadillac St. Augustine

Joseph lets me know all my options and also checks if any needed service is under warranty. Everyone there let’s you know they are appreciative of you as a customer. Matt in Sales is also great to have your needed service is under warranty. Everyone there let’s you know they are appreciative of you as a customer. Matt in Sales is also great to have your best interest in mind. Even the food service staff go out of the way to attend to you. More

Had to have my tire repaired. The service tech was great to work with. Had the car back prior to what the estimated time was. The service tech was great to work with. Had the car back prior to what the estimated time was. More

Great Service from Joe. Took care of my problem as soon as he could. Told me it would be 2-3 hours was in and out in hour and a half. Took care of my problem as soon as he could. Told me it would be 2-3 hours was in and out in hour and a half. More

Horrible and dishonest service staff ! !!! They charged me $2500 under a year ago to replace entire AC in my 2012 CTS sold me on the warranty - AC went out in less than a year - They did n !!! They charged me $2500 under a year ago to replace entire AC in my 2012 CTS sold me on the warranty - AC went out in less than a year - They did not hold their word! The service manager KEVIN said someone put too much Refrigerant in it and voided the warranty - Funny ! Cadillac were the only ones that worked under my hood at time of AC job! KEVIN tried to put it on a body shop who fixed my bumper ! WTH !!! This shop only fixed my bumper, grill assembly and headlight !! I gave proof of this with their itemized list (estimate) sent to GEICO! Kevin was rude, inconsiderate and had HORRIBLE customer service!! These people need to admit their mistake and honor my warranty instead of trying to charge me another $2100! I have emailed Dan Fields and other corporate officials. I would like to see this manager step down into a different position or none at all as he cannot deal with customers in the right way ! Please honor my warranty! More

Dealer was very prompt at notifying me that they had car and were quick to fix car. Very efficient. and were quick to fix car. Very efficient. More

I hadn’t planed on stopping but I’m glad I did because I bought a very nice car. There was absolutely no pressure everyone was nice I felt very comfortable throughout the whole process. Yes I’m happy 🙂 bought a very nice car. There was absolutely no pressure everyone was nice I felt very comfortable throughout the whole process. Yes I’m happy 🙂 More

The charges for my recent service visit were beyond outrageous. $432.20 for 2 hours and 9 minutes of labor. $467.81 for fluids and filters that should have been less than $200. even with substantial ma outrageous. $432.20 for 2 hours and 9 minutes of labor. $467.81 for fluids and filters that should have been less than $200. even with substantial markups. More

Fields Cadillac was a professional and efficient buying experience. Katlin was our own personal concierge! She was personable and helpful from the very moment she met us on the lot. Don found the XT5 w experience. Katlin was our own personal concierge! She was personable and helpful from the very moment she met us on the lot. Don found the XT5 we wanted at another dealership and Katlin picked it up for us the very next day! Matt gave us a great tutorial of our new car. Great experience all around! More

All the Personnel at St. Augustine Fields Caddilac dealership are ALWAYS…Very professional… Very knowledgeable… Very courteous…. Very customer oriented……worth the 35 minute d Augustine Fields Caddilac dealership are ALWAYS…Very professional… Very knowledgeable… Very courteous…. Very customer oriented……worth the 35 minute drive from Palm Coast EVERY TIME service is needed for my XT5. Even though I may be just there for an oil change, my salesman Matt Powell… never fails to stop by for a quick chat… as a Widow I have sincere trust & confidence in the veracity of this dealership. I would, without hesitation, recommend them to my friends & family. More

Maybe you have to buy a Cadillac from this dealer to get service. I had to wait a week for service on my ATS, they did not help me with my warranty service, tried to upcharge me with things I didn't need a service. I had to wait a week for service on my ATS, they did not help me with my warranty service, tried to upcharge me with things I didn't need and it cost me more money and wear and tear on my car than before I took it there. I will never go back. More