Fields Cadillac St. Augustine

My wife and I bought our second vehicle from Field’s Caddilac in St Augustine. I found the vehicle we wanted online, made the inquiry and promptly received a response from, Xander. We set an appointment Caddilac in St Augustine. I found the vehicle we wanted online, made the inquiry and promptly received a response from, Xander. We set an appointment for a test drive the next day. The dealership was pristine inside and out. We were greeted with welcoming smiles from staff. Xander was ready and waiting for us with the vehicle of interest. He was professional, courteous, knowledgeable, personable and attentive. We felt as if we were the only customers in the room. After friendly negations with Alexis and smooth transaction with Bill in finance, we left with the vehicle we loved! Our relationship with Field's Caddilac has always been a stellar experience. We love being a part of the family! It’s a team effort and they most definitely make a remarkable difference! More

Friendly, fast, on time. Very helpful. Like sll the staff I had to deal with concerning my car. Very helpful. Like sll the staff I had to deal with concerning my car. More

Very professional and timely, great BLT. Jake was very straightforward and eager to please. Gladly take my car there again. Jake was very straightforward and eager to please. Gladly take my car there again. More

Fantastic experience didn't feel any pressure . would recommend this dealership.really great thanks much would recommend this dealership.really great thanks much More

Service department is always excellent at this dealership Enjoyed meeting zMichael who was polite, pleasant and informative Breakfast was great Enjoyed meeting zMichael who was polite, pleasant and informative Breakfast was great More

On schedule with my appointment and explained services ahead of time. Answered all questions! Friendly ahead of time. Answered all questions! Friendly More

Everyone we dealt with at the dealership was helpful, kind and knowledgeable. Matt and PJ in particular were fantastic to deal with. We would highly recommend shopping there. kind and knowledgeable. Matt and PJ in particular were fantastic to deal with. We would highly recommend shopping there. More

Pat (Patrick) Davis the service advisor could benefit from more customer service training. When I spoke to him in January to make an appointment for rim repair, I emphasized the distance I lived from the from more customer service training. When I spoke to him in January to make an appointment for rim repair, I emphasized the distance I lived from the dealership, which is two hours. Pat then mentioned the wheel repair guy is only there on Monday's. I SPECIFICALLY ASKED if the vehicle needs to stay there or can I wait. Pat informed me I can wait. I said ok, let's schedule. The appointment was then scheduled for February 2 at 9 a.m. and Pat mentioned the wheel repair guy will be contacted to inform him to be there on the scheduled appointment day and time. Well, when I arrived, it was a TOTAL different scenario and story. I DROVE TWO HOURS AND PAID TOLLS THERE AND BACK FOR NO REASON!!!!! Needless to say, I was beyond frustrated. I spoke to the rim repair guy, and he wasn't ever informed about being there at 9 a.m. also, since Florida did have unusually cold weather it wasn't able to be repaired until the weather warmed up. Weather is out of one's control so I do understand that part of it. However, Pat could have CALLED to inform me!!! I spoke to Steve, the General Manager, about my frustration, and I feel that was a waste of time as well. Though he understood my frustration, it was just a bandaid on the cut. Nothing was done to try to rectify the situation or inconvenience!!! Where is the great service after the sale!!! Typical dealership behavior. Initial impression of Fields Cadillac was impressive so this is not the service I thought I would receive. Thank you service advisor, Patrick Davis for your part in having the dealership receive a one star review. I am HIGHLY disappointed and HIGHLY doubt I will return or refer anyone else!! Elissa J. More

My first experience with this dealership and I haven’t seen the vehicle yet so I hope everything is as was represented seen the vehicle yet so I hope everything is as was represented More

Excellent Customer Service! A Purchase A Very Nice Clean 2018 Hyd Santa Fe Sport! I Love It. The Breakfast and Lunch are Fantastic! Thanks Mr. Melvin Jackson For a Wonderful A Purchase A Very Nice Clean 2018 Hyd Santa Fe Sport! I Love It. The Breakfast and Lunch are Fantastic! Thanks Mr. Melvin Jackson For a Wonderful Car Buying Experience! More