Fields Cadillac Jacksonville

First off I'd like to note . I am a small business owner in Jacksonville fl. And I work very hard for the things I purchase. It doesn't come easy and I pay what I need to pay when it comes to keeping my car in Jacksonville fl. And I work very hard for the things I purchase. It doesn't come easy and I pay what I need to pay when it comes to keeping my car in particular running properly. I've driven Cadillac for 20yrs and have need had this much trouble with keeping the last 2 Cadillac Escalades running the way they should. Fields Cadillac has disappointed me yet again in the way they've lied to me over and over again about my repairs. I've spent countless hours dealing with them which intels driving back and forth to Cadillac to test drive repairs. I am not a technician and shouldn't have to test drive my vehicle to see if it's done properly. # 1. Last year (2019) was the absolute worst of my experiences with fields Cadillac. I had my 2016 Escalade truck serviced for an oil change. J.R suggested it was time to service the transmission so I did so . The transmission has shift right since then . Brought it back for them to check the transmission, oil change, and rotate and balance at 8:30 am. At 4:45 after not hearing from him all day I called him and he then states he forgot to call me and they could not rotate and balance the tires because the rims are bent. When I get there at 5pm and get the bill he charged me for the rotate and balance over $200 dollars. After letting him know he would'nt refund and argued with me about it. I then went to talk to the GM (Jim signorile) he approached me in a very standoffish manner. I then told him not to worry I'll contact mr. Fields himself and walked out to get my vehicle. He then came out and said he'd personally take care of the vehicle the following week. When I returned the next week he wasn't there. #2. My parking sensor goes out I take my vehicle to fields Cadillac and the technician drops my bumper and scratched it up. They imply to me the scratches were there already and I had to sit down to explain the Mark's weren't there( same technician) #3. I then go back because the transmission still isn't shifting right and they allow the same technician to that is not a transmission tec to service the transmission and it still is shifting terrible. I go back again and they switch tecs ( master tec) he goes through and gets it running aloft better but not smooths it was when I purchased it. I go again to get and oil change, rotate and balance . They could not do the rotate and balance because of the bent rims . I have them repair the rims and get the truck back and my brakes are squeaking very badly . I take the truck back and they tell me I needed brake pads so I purchase brake pads and the truck is still squeaking every day. Take it back they drive it 1 time and then it sits for a week while being told they're test driving it every day to check for the noise. The reason I knew it sat all week is because of the Cadillac app tells me when the truck is moved. I also have the blackvue dash cam that tells me when its started up and records everything that's said and done in and around the truck. Those conversations and activities will be shown to mr. Fields at the appropriate time. My new service advisor has been very diligent in helping me at all times. It seems that management (Jim logIston) tries to blame her for my not being satisfied but it is in fact the technician and the leadership at fields. I've never been so upset with my experience at Cadillac. Being lied to by the GM ( Jim signorelli) to service manager (jim logIston) the technicians , the service guy (JR) . I'm sure when Mr. Fields reads about this there will be changes so I will not stop till I get in direct contact with him or the news More

My name is Hilbert McDougal. I'm writing again to state fields Cadillac also has me crippled in that my warranty is with them and is I go any other place then I have to pay.... another disappointment that fields Cadillac also has me crippled in that my warranty is with them and is I go any other place then I have to pay.... another disappointment that I have to deal with. So this means I have to report everything that happens when I leave the store. So stay tuned More

A bad experience is putting it mildly.. Best part of this dealer is the breakfast, let me explain....I've held off on writing a review because the GM of Fields Cad tried to make it right wit Best part of this dealer is the breakfast, let me explain....I've held off on writing a review because the GM of Fields Cad tried to make it right with our problems buying the car, but we just had our "free" service and I have to write something because I've had it. We purchased a new XT5 in 3/19 and when we went to pick it up there was a paint chip on the hood. They said they would fix it but I'm buying a new car, not a used/repaired car. After a few days they found another car and we picked it up at night. When we got it home and looked it over the next day there were different spots on the paint that needed polished out and the detailing on it was poor to say the least, so we brought it back. It took a few days to get it decent and the GM gave us some money for our first payment so we figured it was a mistake and at least he tried to make it right. While I was detailing the car I found they had the license plate hanging on and it scratched the paint so I just fixed it myself. The entire buying experience was maybe a 3 out of 10. You're supposed to be excited when you get a new car and we were just upset. So today we bring it in for the first service. I made an appointment for Thursday at 9 am and when I came in they said they had no appointment for me. After awhile they said they had me booked for Wednesday but they could do it today. She told me it would take a couple hours to finish, not a problem. We were sitting outside about 2 hours later and she brought all the paperwork to sign, (found out later it wasn't our paperwork) went to give me the key and it wasn't mine. She went to look for the key and found mine then said the car wasn't touched yet, they somehow missed it. I went inside to find someone to talk to and a few minutes later she came back and said the car was serviced but they washed it when I asked them not to. I went and checked the car and it wasn't washed, but she insisted she was told it was. I had enough at this point and took the car without any paperwork because they had no clue what was going on. I did get a call from the GM and Service Mgr apologizing for my problems and asked if there was anything they could do. I DO NOT want anything for my problems, but I'm going to let everyone know what kind of experience I've had with them. More