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Fertitta Chevrolet
Houston, TX
979 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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979 Reviews of Fertitta Chevrolet
November 09, 2021
Always an awesome experience every time I go since day one. The staff is incredible nice and knowledgeable. Service team rocks very sweet and professional. one. The staff is incredible nice and knowledgeable. Service team rocks very sweet and professional. More
by Alisia_jimenez
Employees Worked With
John , Ana Villa
October 27, 2021
Went in for oil change discovered lose back camera service man ordered parts and rescheduled on that day I was expecting big fee but was surprised that they were able to salvage parts wasn't overcharg service man ordered parts and rescheduled on that day I was expecting big fee but was surprised that they were able to salvage parts wasn't overcharged very caring service people More
by Maria t Gallegos
Employees Worked With
Isaac Garza
September 17, 2021
Ana and JB at Norman Frede are your typical used car salesmen. They use all the same tricks that make people nervous when buying a car. I just don’t like being lied to when making a large investment, an salesmen. They use all the same tricks that make people nervous when buying a car. I just don’t like being lied to when making a large investment, and I bet you don’t either. If they tell you they’re not like the ‘bigger dealerships’ in town, be cautious, it’s a bait and switch scheme. They had me wait a month until they had a Tahoe available, promising they would honor my supplier discount when inventory arrived, which was just a lie so I wouldn’t buy from Mac Haik Chevy in the mean time, which is the ‘bigger dealership’ in town who has more inventory. They touted how being smaller, meant they were more customer oriented, more inclined to offer better pricing, and would honor supplier discounts, they specifically told me this. So After a month and not buying from Mac Haik, Frede says we now have a Tahoe to sell, but no supplier discount will be given to you. They thought I would play into their hands and trickery, probably accept the situation as-is after waiting a month, and just buy the Tahoe, but I don’t do business with crooks. So I’m telling you now, coming from just a regular middle-aged, middle-class Texan in League City, Norman Frede is your typical used car dealership, keep that in mind if you visit them. Look for the signs. More
by Wil
Employees Worked With
John Bowlin, Ana Villa
August 28, 2021
On Wednesday 8/25 at 8:00AM to get a diagnosis on my car On Wednesday 8/25 at 8:00AM to get a diagnosis on my car as the rearview camera had been displaying while driving the entire time. I received communi On Wednesday 8/25 at 8:00AM to get a diagnosis on my car as the rearview camera had been displaying while driving the entire time. I received communication from service representative throughout the day that the service team was backed up and finally at 4PM the service rep asked me if I could leave my vehicle up there as the techs had not been able to diagnose it properly even though they had my vehicle for 7 plus hours. I informed the rep that I needed my vehicle and would bring it another day. So today 8/27, I bring my vehicle up there at 7:30 AM. The service rep is providing updates and letting me know once again they had not looked at my vehicle. Finally at 2:18PM, I get a diagnosis stating I need a Body Control Module possibly and to change my custom rearview bulbs as that could fix the issue. I said let's try the bulbs for now and I was informed only one bulb is in stock at the moment. I said I will just pick up as it is late and I thought my vehicle would have been already diagnosed as of the morning time and maybe even fixed by now. I finally picked my vehicle up at 3:30 PM and notice my subwoofers were not working properly. I called the service rep and she stated the tech thought he put everything back together properly. Honestly, I would not recommend this place to anyone as they have been unprofessional, not timely and now my subwoofers are not working at all. Mo More
by mlengar
Employees Worked With
Eddie Cox
July 02, 2021
I left my avalanche body shop walked to restroom walked to waiting area bought monster . Walk outside my truck is gone . I ask them where it is they say it's at the service department. Because the part did to waiting area bought monster . Walk outside my truck is gone . I ask them where it is they say it's at the service department. Because the part didn't fit . Technician was fustrated . I leave in truck it's over heated like it just in accident. All the red alert dash lights come on .Battery power loss . I get home it smells like wire burning. I call technician they say didn't do nothing. I ask for security video they act it's disgusting taking to me. More
by azteca3000
Employees Worked With
Junior illegal guy back there ., Charlton Cotton, Tab Billups, Brett Barr, Rick Anderson, John Bowlin, Dan Kennedy, Earl Degeer, Brent Biarnesen, Trever Craigie, Alex Bolanos
July 01, 2021
I took in my Pontiac G8 to get a recall done to fix the key fob. Even with an appointment made 1,5 months in advance, they took the whole day and stonewalled me with excuses about why the car was not read key fob. Even with an appointment made 1,5 months in advance, they took the whole day and stonewalled me with excuses about why the car was not ready. After I did get it, I realized they had taken it for a 4 mile "test ride". This is a rare high performance sports sedan (with the corvette/Camaro engine) and I am sure they took it out and abused the crap out of it. They gave me the excuse that the service manager always takes cars out for a test drive. I loose sleep over this every time I think about it. I will never do business the Norman Frede and never recommend them to anyone.This happened several years ago but I will keep sharing my story. More
by adams77059
Employees Worked With
Did not get names
June 26, 2021
As soon as I drove up the lot I had a gentleman named Johnathan Whitaker eager to help me and my daughter. I told him what price range we prefer and he showed us a car that was certified. Great mileage a Johnathan Whitaker eager to help me and my daughter. I told him what price range we prefer and he showed us a car that was certified. Great mileage and under the price range which is a plus. Johnathan was very helpful and got us in the car to test drive. Showed us the features of the car. He was very informative and that is nice to see. He knows the cars on the lot. His customer service skills are #1 to me. Thanks for that! We got a great deal for my daughter and the experience being her first time owner was A 1!! We will be definitely coming back!! He even called us back to follow up and that is amazing! More
by jimenez.julia915
Employees Worked With
Johnathan Whitaker
December 15, 2020
Beware of buying used cars from these guys. Purchased a used suburban and the transmission failed within two months of purchase. Understanding there was no warranty, I only expected them to at least repair used suburban and the transmission failed within two months of purchase. Understanding there was no warranty, I only expected them to at least repair th the vehicle at a competitive price. They quoted the replacement at almost $5000 and then pretended to “work the price down” to $4200 which is sill $1200 more than most other transmission shops. I’m already out about $450 having it towed from the town in which it left us stranded. It seems they are glad to make the sell but not good at customer support once they have your money. More
by Lsikes1642
Employees Worked With
Eddie Cox, Trever Craigie
