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Fertitta Chevrolet

Houston, TX

4.9
968 Reviews
Call Dealership (281) 306-0161
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16801 Feather Craft Ln

Houston, TX

77058

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968 Reviews of Fertitta Chevrolet

April 04, 2023

Was quoted a price for a fairly standard repair (cooling fan and thermostat replacement) that to me seemed excessive at just over $2000. I went to another repair shop and they ended up doing the repair for More

by lauren
Recommend Dealer
No
Employees Worked With
Lenny Gordon -Service Dept
Report | Print
Apr 06, 2023 -

Fertitta Chevrolet responded

Hello Lauren, Thank you for your feedback. We would like the opportunity to address your concerns. We would need your last name to be able to look up the details of your estimate in our system. Please reach out to our service manager. He would be more than happy assist you better understand why there is such a price difference. Thank you, and we look forward to hearing from you. Sincerely, Norman Frede Chevrolet Customer Care 281-486-2219

April 03, 2023

The service advisor was great. The tech that changed the oil didn’t put the dip stick back in like it was supposed to be. The dip stick was sticking out it wasn’t seated properly. More

by Busybee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chaise Merritt, Chaise Merritt
Report | Print
April 03, 2023

Prompt, affordable customer service. My 2007 Chevy HD Siverado received the same care as an owner of a new vehicle. I will return! More

by rnd861609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Gordon -Service Dept
Report | Print
Apr 06, 2023 -

Fertitta Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Norman Frede Chevrolet Team

April 01, 2023

The staff at this dealership is always professional and kind. The service on my truck is always excellent. More

by babs77354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaelynn Silva
Report | Print
Apr 03, 2023 -

Fertitta Chevrolet responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Norman Frede Chevrolet Team

March 31, 2023

Great service and people. Everything went according to time estimates and vehicle was actually ready earlier than planned. Very professional and personable staff More

by jsgelardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Gordon -Service Dept
Report | Print
Apr 03, 2023 -

Fertitta Chevrolet responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Norman Frede Chevrolet special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, The Norman Frede Chevrolet Team

March 30, 2023

The people were very informative and helpful in getting me a great deal on the right car. More

by John.mckinney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tab Billups, Brett Barr, Pastor Osorio, Steve Gomez, Joan McKinney, Carlos Garcia, Chance Merritt, Kevin Martinez, Tony Medellin
Report | Print
Mar 30, 2023 -

Fertitta Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Norman Frede Chevrolet Team

March 28, 2023

Brett Barr did an amazing job and got me in and out very quickly. He was friendly, did an excellent job of explaining all the features on my vehicle, and you could tell he was very passionate about his job. More

by Pam.dumas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Barr
Report | Print
Mar 29, 2023 -

Fertitta Chevrolet responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Norman Frede Chevrolet Team

March 27, 2023

Service was great. Had an appointment and was quickly taken care of. Great dealership and customer service. More

by valeriecowart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylin Silva
Report | Print
Mar 29, 2023 -

Fertitta Chevrolet responded

Thanks for your kind words! We appreciate our team here at Norman Frede Chevrolet and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Sincerely, The Norman Frede Chevrolet Team

March 26, 2023

Awesome experience! !! Chris and the team did a fantastic job on both deals. It was my daughter's first car and they treated us like family there. Car was showroom ready More

by Jason.Antee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Dominguez , Charlton Cotton, Pastor Osorio
Report | Print
Mar 28, 2023 -

Fertitta Chevrolet responded

Jason, thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, The Norman Frede Chevrolet Team

March 24, 2023

Fast service department, in and out in less than hour for oil change/point check and tire rotation More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaelynn Silva
Report | Print
Mar 24, 2023 -

Fertitta Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Norman Frede Chevrolet Team

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