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Fertitta Chevrolet

Houston, TX

4.9
968 Reviews

16801 Feather Craft Ln

Houston, TX

77058

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968 Reviews of Fertitta Chevrolet

June 12, 2024

Kyle was nice and helpful as was the lady in the finance office. Everyone was straightforward with no surprises. Andrew was awesome! He explained everything about the car and helped us get all the registrat More

by hellomaria60
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Scheck, Andrew Reyes, Tonia Allen
Jun 14, 2024 -

Fertitta Chevrolet responded

Thank you for choosing Norman Frede Chevrolet and for sharing your positive experience! We pride ourselves on being straightforward and ensuring a smooth process for our customers. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, The Norman Frede Chevrolet Team

June 09, 2024

Very helpful and courteous to my needs . Great customer service . I will tell my friends about this dealership More

by Midnight
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Reyes
Jun 11, 2024 -

Fertitta Chevrolet responded

Thank you for the positive feedback! We are thrilled to hear that you had a great experience at Norman Frede Chevrolet. Your kind words about our customer service mean a lot to us. Please do share your experience with your friends, and we look forward to welcoming you back in the future. Sincerely, The Norman Frede Chevrolet Team

June 06, 2024

Always the best service in a timely manner. Haven’t had a complaint yet and don’t think there will be one because they aim for quality care. More

by ccmatthew1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Godail
Jun 07, 2024 -

Fertitta Chevrolet responded

Thank you for your kind words about Norman Frede Chevrolet! We are thrilled to hear that you had such a positive experience with us. We strive for quality care and are delighted that you felt well taken care of during your visit. We appreciate your feedback and look forward to serving you again in the future. Sincerely, The Norman Frede Chevrolet Team

May 28, 2024

I took my truck in for a oil change and they had it out in know time More

by Pooley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Godail
May 30, 2024 -

Fertitta Chevrolet responded

Thank you for the 5-star review! We're delighted to hear that your oil change service was completed efficiently at Norman Frede Chevrolet. We appreciate your business and look forward to seeing you again for your future automotive needs. Sincerely, The Norman Frede Chevrolet Team

May 17, 2024

Our Sales Consultant, Andrew Reyes, was very helpful in explaining everything to us about the car and all of its features. He was very patient with our questions and did not rush us to make a sale. I would More

by Marilea
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Reyes
May 20, 2024 -

Fertitta Chevrolet responded

Thank you for your kind words, Marilea! We are thrilled to hear about your positive experience with Andrew at Norman Frede Chevrolet. We pride ourselves on providing excellent service and making sure our customers feel informed and comfortable throughout the car-buying process. We appreciate your recommendation and look forward to assisting you or your friends in the future. Sincerely, The Norman Frede Chevrolet Team

May 07, 2024

After dealing with other horrible dealerships, Kelton at Norman Frede was actually honest and true to his word. The car was exactly as described and the price was what we agreed upon through a phone call an More

by nelson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlton Cotton, Pastor Osorio, Kelton Rembert
May 09, 2024 -

Fertitta Chevrolet responded

Nelson, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Norman Frede Chevrolet Team

May 04, 2024

Your service serviced is more concerned on how to deny approval for warranty rather than how to figure out how to get it approved. More

by joshchristopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paula Godail
May 04, 2024 -

joshchristopher responded

Your team should focus on ways to say yes instead of no.

May 03, 2024

Very friendly staff was taken very good care of my salesman Kelton was very helpful I’m very pleased with everything … More

by Tdishady
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Barr, Amy Bowlin, Kelton Rembert
May 06, 2024 -

Fertitta Chevrolet responded

We are truly grateful for this awesome review! We are thrilled that Kelton was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the customer service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, The Norman Frede Chevrolet Team

May 02, 2024

Our family have bought several vehicles from Norman Freire Chevrolet but after buying the Chevy Spark and having the last two oil changes; one on the Chevy Silverado truck and now the Spark, my impress More

by to51946@yahoo.com
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember name.
April 13, 2024

Sales person Andrew was very helpful and explained the processs of getting a new car. More

by S Rivas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Reyes
Apr 16, 2024 -

Fertitta Chevrolet responded

Thank you for your kind words! Andrew is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to seeing you again in the future! Sincerely, The Norman Frede Chevrolet Team

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