Faulkner Toyota of Harrisburg

Excellent customer service for new customers . They are offering water or coffee with friendly manners. Mr. Anthony Gilbert sales agent and Mr.Ebrahim Moosa finance agent are helpful persons. They help me offering water or coffee with friendly manners. Mr. Anthony Gilbert sales agent and Mr.Ebrahim Moosa finance agent are helpful persons. They help me everything possible with fair price of the new vehicle. During this pandemic period it is hard time to purchase new vehicles but they make me easy to purchase. Thank you for your time and help to me. I would like to recommend this dealership and their helpful agents to my families, friends, neighbors and all well known people in Pennsylvania. More

Very responsive. What's to follow up and have you see the car in person. car in person. More

Fernando Forteza & EB Moosa are an amazing duo to work with. BEST experience I’ve ever had! with. BEST experience I’ve ever had! More

Had a bit of a scheduling problem because of my job and the bad weather. Brent and Lee went out of there way to make sure I could get in and get my car fixed in a very timely manner. Really appreciate ther the bad weather. Brent and Lee went out of there way to make sure I could get in and get my car fixed in a very timely manner. Really appreciate there efforts More

I like to thank one of the best dealerships in Harrisburg Faulkner Toyota. Thank you for your kindness.. I hope everyone have a wonderful holiday season Faulkner Toyota. Thank you for your kindness.. I hope everyone have a wonderful holiday season More

Went in for a quick oil change and tire rotation, service staff was very personable, knowledgeable, and timely. I will definitely be back for my next service appointment. staff was very personable, knowledgeable, and timely. I will definitely be back for my next service appointment. More

Went to Faulkner looking for a specific Tacoma. Salesperson was fantastic. Not pushy, knowledgeable and really worked with me on price. Wouldn't go anywhere else. Salesperson was fantastic. Not pushy, knowledgeable and really worked with me on price. Wouldn't go anywhere else. More

No communication Not happy, waited almost 2 months to get 1 part installed. The main issue isn't the waiting, the issue was little to no communication. Very frustrated Not happy, waited almost 2 months to get 1 part installed. The main issue isn't the waiting, the issue was little to no communication. Very frustrated and disappointed especially since this is an official Toyota dealer. I dropped my car off mid June, they called me on a Friday to confirm to buy the part. I said ok. They estimated they will have the odometer installed by next Thurs or Fri. Next Fri rolls around and no call. I decided to call them around lunch to find out the status. Someone picked up and the person said Ryan is out for lunch and will call me back. That's cool, let him finish his lunch. 4 o'clock rolls around, no call. Called back and Ryan said the package was still in the mail.... I said ok fine I'll leave my car a bit longer. He said it should arrive by Mon and will have it installed. Next Tuesday comes rolling around and no calls all day on the status of the part. I called around 3 to find out. Someone picked up and said the part have not come in and that he will talk to his manager more about it. I told him I need my car for work and he said he will have to talk to someone about that. He came back and told me I need to pay for the part first before I can get the car. The car been sitting at Toyota parking lot for almost 2 weeks and my car is being held hostage unless I pay for the part. I just paid it in the end. No call back on status for the rest of the weekday. I call back Friday afternoon. The guy said the part is not in yet. I was getting pretty annoyed and disappointed at this point. He said he will talk to his manager. I was thinking xxx in my mind. I told him you said you were going to talk to your manager on Tuesday. He said he is going to talk to him now. Extremely mind blowing and not happy with no communication or lack of empathy on this situation. Again no call backs until next week. At this point my wife handles this because it was getting very aggravating dealing with the staff and I didn't want to blow up on them. She had to call back every couple of days to get status. To emphasis I hate looking over people's shoulders and calling them for status. I'm not their parent, it is NOT my job to call them and make sure everything is ok. My experience with third party mechanics is 100x better then the official dealer and I spend a lot less on 3rd party mechanics. When I finally got my car back with the installed part. I left a polite message with Nick Reiber requesting to talk to him about my experience with the staff last Monday. No call back from him. This experience have left my tired and disappointed. I was not hounding the staff nor rushing any of them. I just wanted to know what is going on once in a while and I don't believe that is an unreasonable request just to be called back at least once a week. More

Terrible Service and Lack of Professionalism Terrible customer service and a complete lack of professionalism. I reserved a 2017 Toyota Tacoma TRD PRO through Logan. I was already preapproved for Terrible customer service and a complete lack of professionalism. I reserved a 2017 Toyota Tacoma TRD PRO through Logan. I was already preapproved for the cost of the truck that Logan had promised me. They had already locked me in for a price on my trade-in, as well. All we had to do now was wait. I waited for a month to pick up this truck, and on the day it arrived on their lot, they sold the truck to someone else. They like to exclaim that they thought I was walking away from the deal because they couldn't offer me the same interest rate through one of their lenders that my bank was offering me. This is simply not true, and I have all the text messages sent to and from Logan to prove that claim false. There was an extreme lack of communication on Logan's part that day. The same can be said of BJ (Sales Manager) and Frank (General Manager). Their lack of communication and responsibility coupled with their unprofessionalism have earned this company a rating of 1 star. Aside from the fact that I have to give them at least one star, they do deserve at least one star only because Logan was great to work with in the beginning. One employee has at least apologized and expressed that he is embarrassed about what has happened. I was also given a list of other dealerships that have the same truck and was told to just go shop with them. It seems Faulkner has no interest in making me a customer there and would rather tarnish the Toyota name altogether by not owning up to their mistake and trying to make things right. We all make mistakes, and I understand that, but there seems to be no remorse on their end. More

No hassle, no pressure. Although I live in Maryland I was enticed to visit Harrisburg’s Faulkner to check a well-priced vehicle. With no hassle and willingness to an additio Although I live in Maryland I was enticed to visit Harrisburg’s Faulkner to check a well-priced vehicle. With no hassle and willingness to an additional discount from the dealer I ended up buying the car. Needless to say, it was one of the most easy car purchases my wife and I ever made. No surprises and no pressure. Even though we arrived around the closing time, the staff (Jason, the salesman, and Dallas (?) the finance person with his trainer) made us feel very comfortable during the entire time. A day later, we contacted the dealership regarding an additional issue and found the Faulkner being very responsive. More