Faulkner Toyota of Harrisburg

Took truck in for constant squeak from the rear end. Truck was there all day. Problem was never addressed. They sent me a text that it was ready to go. Realized it as soon as I drove it off the lot they Truck was there all day. Problem was never addressed. They sent me a text that it was ready to go. Realized it as soon as I drove it off the lot they didn’t do anything. Brought it back and they said they could not reproduce the problem. Told me I’d have to wait another 30 min to have someone drive it with me. They had the truck all day. Never called to say they could not reproduce the issue. Just gave it back to me like it was fixed. What a waist of time. I just left. Great communication! Thanks Faulkner! More

Bought a used 2023 RAV4 from them this week. All in all, it was a bad experience. First we were told by the salesperson that we could but down 2k to hold it until funds were transferred to my ba All in all, it was a bad experience. First we were told by the salesperson that we could but down 2k to hold it until funds were transferred to my bank. Then we were told, no, we had to write a check for the whole amount and leave it with them to hold until deal was finalized. After writing the check we were told that it wouldn’t hold the car but if I put 2k on my credit card that would work. After demanding to see the manager and telling him how ridiculous they were being he consented to holding the car over the weekend until we could finalize purchase Mon. This was a straight cash sale, no financing involved. The salesperson had little knowledge of procedures and had to hunt for 20 minutes to come up with the second key. We spent about four hours total there. Had we not liked the car we would and should have walked out. Never again! More

Staff very pleasant and helpful. Very knowledgeable. Waiting area was comfortable and lovely large screen TV available. Very knowledgeable. Waiting area was comfortable and lovely large screen TV available. More

When I called to set up the appt they were very accommodating to my schedule. My gentleman I had to sign me in was very nice and pretty accurate on the time that my car would be done accommodating to my schedule. My gentleman I had to sign me in was very nice and pretty accurate on the time that my car would be done More

We were there 10/28, test drove a car, discussed financing, they advised us what we need down, and we left, told us that our financing was good for 30 days, called them back Sat evening and Monday t financing, they advised us what we need down, and we left, told us that our financing was good for 30 days, called them back Sat evening and Monday to let them know we were ready to do business and they ghosted us. Guess our money isn't good enough for them. More

The sales representative ,Marianne S. ,was WONDERFUL ! She worked hard to get me a great deal !The management response was AWEFUL ! They had a car that was exactly what I have been loo ,was WONDERFUL ! She worked hard to get me a great deal !The management response was AWEFUL ! They had a car that was exactly what I have been looking for, and I was going to drive from Virginia Beach, VA, to Harrisburg, PA, to trade my car for the Highlander they advertised. They would not hold the car for me. I offered a $2000. non refundable deposit to hold the car. Management refused ! Management was aware I was in the middle of some serious health issues, and they still refused to work with me ! There was no way, I was going to drive 300 miles, if they would not guarantee me, the car would be there when I arrived ! This takes stupidity to a whole new low level! More

I've had service done by them on a car I didn't buy there. They seemed nice enough and very responsive. Fast forward to now. I am Leasing a car from them, their service hours are the hours I'm at work. there. They seemed nice enough and very responsive. Fast forward to now. I am Leasing a car from them, their service hours are the hours I'm at work. I asked if i could give them my tire to look at and put the spare on. So i could go back to work. I was met with reservation. He was talkin out loud when I got there, about how it makes him do extra work because I can't leave my car. They don't have a shuttle service, so I'm not sure how he thinks I'm going to get back to work. I follow up the next day to see if i can get an answer about my tire. No real answer, just that it's not under warranty, they can't fix it because i drove on it. I call 4 hours before closing and leave a message. Crickets. I already said yes to the repair so i guess he can ignore me now. I realized he never actually told me what was wrong with my tire initially, did it have A nail? I wouldn't recommend working with Lee Sprout. Very rude and not willing to compromise. More

I have seen a few reviews related to me, They are not learning from it. Last week I literally got a call from one of the salesperson Julia I guess, saying come and see a car that just arrived in. I rush learning from it. Last week I literally got a call from one of the salesperson Julia I guess, saying come and see a car that just arrived in. I rushed there driving 45 mins , and as soon as I got there, it was sold to others. My time and gas wasted for no reason. I don't appreciated that at all. More