Faulkner Nissan of Harrisburg

Great Experience My family of 4 and I came in looking for a used car with 3 rows in a specific price range. When we arrived we were greated right away by Holly she sh My family of 4 and I came in looking for a used car with 3 rows in a specific price range. When we arrived we were greated right away by Holly she she took great care of us. She showed us a used 2014 pathfinder. She was wounderful and made the car buying experience with two hungry anf tired children great. She helped make sure that carseat fit, one of my concerns, and shows us other important features on the car. As we sat down she brought the kids crayons, water and gold fish to keep them occupied while we worked out the details. The next when we came to pick up car the whole team we so nice to us. We were in a hurry and they made sure we were not late for our appointment, but did not make us feel rushed. As we pulled out we noticed there was a chip in the windshield. We called them Monday and the said they would take care of it. When we came to pick it up, they went above and beyond what was required. They replace the whole windshield. We truly had a wounderful experience and I would reccomending Holly and her team to anyone! Thank you!! More

Bad Service Dept. Management I've taken my car here twice in the last 1 - 1 1/2 years or so. My complaint is with the Service Dept. specifically the manager "Nick" - he is very I've taken my car here twice in the last 1 - 1 1/2 years or so. My complaint is with the Service Dept. specifically the manager "Nick" - he is very condescending and underhandedly abrasive in how he talks to customer's. The transmission in my Altima that only has 62k miles totally clonked out in the middle of the road. Long story short Nissan Consumer Affairs ended up covering the repairs under warranty, but before that, last week I called and spoke to Cole after my car was towed there (Cole was very polite, professional, and helpful) - the next day I called and asked if there was a loaner car available while Nissan was looking to see if they were going to cover the repairs or not. He had a loaner call there for me the same day, I got to the dealership handed my debit card and license and he asked me to take a seat while he processed the paperwork for the loaner car. 5 minutes later, the service manager "Nick" came out and said, did you give us authorization to replace the transmission - the loaner is for you to just to have while your car is here, we need authorization. you can hold the car until monday (mind you this was Friday, I had already told Cole that I was in contact with Nissan Consumer Affairs regarding my warranty and they would be reaching, he said yes that's normal, they usually take a couple of days in regard to warranties, he give no inclination about me having the loaner car during that time.) so anyway, I sat there looking at Nick a bit disgusted in his approach and also annoyed because I made it very clear to Cole what was going on and I'm sure Cole told the manager. I just didn't like how this was handled. I also had a previous experience with this manager and I don't have the space or time to write it out as I already complained to his manager about that incident. so I won't call again, I'll just place public reviews as I normally don't do this initially, but honestly I wish I would've gotten my car towed to Brenner Nissan but unfortunately Faulkner was a lot closer to where my car was being towed from, because again this is the second time with having a bad experience with Faulkner Nissan Service Dept. Just stay clear with the service dept. here. More

Go back on their word They play friendly to your face during sales, but once they get you in the door they go back on everything. Find another Nissan dealer! They play friendly to your face during sales, but once they get you in the door they go back on everything. Find another Nissan dealer! More

Exactly what we wanted We went into the dealership knowing what we wanted to get and the amount of money we were able to spend. Cedric and his team made that happen, includi We went into the dealership knowing what we wanted to get and the amount of money we were able to spend. Cedric and his team made that happen, including an extended warranty. We will recommend this dealership to anybody looking for a vehicle. More

Awesome!! This is the second time we have purchased from this dealership, and both times we have had great experiences. Would highly recommend. Cedric is by far This is the second time we have purchased from this dealership, and both times we have had great experiences. Would highly recommend. Cedric is by far the best salesperson we have worked with. Thank you guys!! More

Worst experience ever Never saw figures without other stuff on there bought extra warranty want my money back no response past 2 days after they tried giving me more mile w Never saw figures without other stuff on there bought extra warranty want my money back no response past 2 days after they tried giving me more mile warranty don't want there warranty! More

Job well done I came into the office looking at another car and it was not the right fit for my daughter. We came back in on Saturday and looked at a Jeep my daugh I came into the office looking at another car and it was not the right fit for my daughter. We came back in on Saturday and looked at a Jeep my daughter was WOW over it, but I was not. My Salesman, Cedric O'Hara, seen my face and I did not like the Jeep it was to big. So we look around and seen the Versa and he came out and said let try the Versa that was a match for the both of us. He seen my smile that was the WINNER!! Thank you for taking the time to make my car choice my choice! Ask for Cedric O'Hara!! MaryAnn Robinson More

Actually enjoyable for the most part! While spending large amounts of money isn't my favorite pasttime, my sales guy Christopher Hacker made it almost fun. The car is well worth the price While spending large amounts of money isn't my favorite pasttime, my sales guy Christopher Hacker made it almost fun. The car is well worth the price I paid for it. Chris entertained me with thoughtful conversation during the waiting times. The only downsides were these: the car's fuel tank was only 3/4 full when I left (it ought to have been full) and some documents that should not have been in the glovebox were left there by the dealership. Other than that, I would recommend this dealership for a pleasant and fair car-buying experience. More

Excellent Experience I am so happy with my experience at Faulkner Nissan. Cedric O'Hara was the best. He was so nice to me. Julia was also very helpful. I am happy tha I am so happy with my experience at Faulkner Nissan. Cedric O'Hara was the best. He was so nice to me. Julia was also very helpful. I am happy that I met Cedric. If you want a new vehicle I would highly recommend that you go see Cedric O'Hara. More

Great buying experience! This was absolutely the best auto buying experience my family and I have had...it was primarily due to the great staff who are willing to work with yo This was absolutely the best auto buying experience my family and I have had...it was primarily due to the great staff who are willing to work with you and understand your wants and needs. More