
Faulkner Hyundai - Philadelphia
Philadelphia, PA
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The service and sales are professional. The car is always running well. They look out and make sure all questions you may have and are very knowledgeable about your car. The car is always running well. They look out and make sure all questions you may have and are very knowledgeable about your car. More
Went today for maintenance check up. Oil change went well. I waited for my car in the waiting area that was very clean. The service rep was friendly and I was in and out quickly. Oil change went well. I waited for my car in the waiting area that was very clean. The service rep was friendly and I was in and out quickly. More
Making an appointment was very easy. I also did not have to wait very long for work to be complete. The cost to do the work was very inexpensive. I also did not have to wait very long for work to be complete. The cost to do the work was very inexpensive. More
Mike (finance) saved the day. We scheduled an appt and shared we were on a tight timeframe the day before. We prepared with all of the necessary documents, copies and even showed We scheduled an appt and shared we were on a tight timeframe the day before. We prepared with all of the necessary documents, copies and even showed up a little early for our appt. The greeting wasn't pleasant, our sales person was late, I asked the manager for support, he said with a warm smile, sure let me get you someone. Tic toc, tic top, nothing. Then Mike came and gave us a time that he would be with us, took the trade for evaluation and then here comes our sales rep, no apologies for the tardiness. Mike smoothed that out as well. After everything was complete, we go out to get in our detailed vehicle and it's not good. The sales rep apologized, offered a few oil change and tire rotation. With the 15 people all walking around, you would think everything would've been handled quickly and efficiently. Especially since we were the only 1 in the dealership at that time. Again, if it wasn't for the professionalism of Mike, I definitely would've left. More
I received excellent customer service and support from Faulkner Hyundai. Excellent communication skills. Called and explained in detail what the process was and kept me informed. Extremely pleasant and Faulkner Hyundai. Excellent communication skills. Called and explained in detail what the process was and kept me informed. Extremely pleasant and informative conversation. More