Faulkner Hyundai - Philadelphia

I was very disappointed in the level of service and professionalism at Faulkner Hyundai. They had a 2011 Santa Fe advertised on the internet. We drove over to see the car. Upon arrival we were told professionalism at Faulkner Hyundai. They had a 2011 Santa Fe advertised on the internet. We drove over to see the car. Upon arrival we were told that the car was not there and had been taken in for service because of a cosmetic problem with the roof rack. They should take cars off the internet posting if they are not available. It was a wasted trip. We asked them to call us when the car returned to the dealership. We never received a call but had to call them and ask if the car had come back from service. Once it was established that the car "just had a cosmetic issue with the roof rack", we came in for a test drive. It was late and dark by the time we got there. We drove the car and liked how it handled. We were assured that the issue with the roof rack had been fixed. We decided to purchase the car and gave them a deposit. When we came back to get the car during the day, we could clearly see that the roof rack was not sitting correctly on the roof and that a very poor repair job had been attempted. The interior of the car was dirty with handprints and some sticky substance on the back of the passenger seat. Needless to say we decided not to get the car. We were told that we should speak with the general manager who was not in that Saturday. After three attempts at reaching someone, I finally spoke with the sales manager today. Although we will get our deposit back it was clear that the dealership had no interest in helping us find a similar car. The sales manager just said that we'd have to get a 2012 but that he could'nt discount it as much, etc. I feel that this dealership was deceptive in it's handling of the roof rack issue and at the very least negligent in putting it back out on the lot to be sold as new when it had a problem. Who is checking these vehicles when they come to port? Who is checking these vehicles when they come back from maintenance? Who is doing such a poor job detailing these cars? It was a very disappointing experience. More

I contacted Faulkner based on a ad from Cars.com. I sent a notice via email that I was interested in the 04 Honda Accord and Johnathan got back to me very quickly. However when I was able to make it to the a notice via email that I was interested in the 04 Honda Accord and Johnathan got back to me very quickly. However when I was able to make it to the dealership, about 2 days later, that particular salesman had left for the day. Cris Lopez was available and showed me the car and I purchased it. The process was easy; I did spend a little longer at the dealership than I would have liked but Cris very good company while I waited. More

I have been dealing with Faulkner car dealerships for 20 years. I have purched 5 new and 1 used vehicles from them. I find the service to be top of the line. I can call any time and get my car right in. Fro years. I have purched 5 new and 1 used vehicles from them. I find the service to be top of the line. I can call any time and get my car right in. From the sale to the service I have never had a problem and would recommend Faulkner to every one. More

Customer service (Steve) was awesome! The staff was soooooo friendly; every question was answered, and we never felt pressured or hurried. Keep up the good work! soooooo friendly; every question was answered, and we never felt pressured or hurried. Keep up the good work! More

Michael Dunn spent alot of time, and numberous phone Michael Dunn spent alot of time, and numberous phone calls with me about questions I had about a Hyundai Sonata and the Hybrid. He was very patie Michael Dunn spent alot of time, and numberous phone calls with me about questions I had about a Hyundai Sonata and the Hybrid. He was very patient and knowledgable about the vehicles. These were about two months of phone calls. Mike even knew that I lived at the Jersey Shore, that was my reason for not coming to the showroom to see him. I cannot express enough his patience with me, his GREAT attitude, and NEVER once made me feel bad about talking to him, nor that I was wasting his time. When I would appoligize for calling again, he'd say "No Problem", when he didn't answer the phone, he ALWAYS called me back. One Thursday, I took the ride, 100 miles, to see Mike. I told him I was NOT buying a car, I just wanted to see the differences in the various model Sonata's Hyundai had to offer. Again, Mike's reply, "No Problem." After the fourth car, and still loving the 1st, the Hybrid, I asked him to let's go see what we can do. Folks, EVERYONE at Faulkner Hyundai was a pleasure to work with. There was NO pressure. I felt very comfortable and was happy to purchase my NEW HYUNDAI SONATA HYBRID from MIKE DUNN and the Faulkner organization. YES, that is right I purchased my 2011 Hybrid from Mike...and I TELL EVERYONE TO GO SEE HIM, I am confident he will treat you like he did with me. He is NOT just my salesman...he is now my friend. Thank you Mike for making my experience a pleasurable one! More

Rob was extremely helpful and courteous. He helped me look at all the models on the foor and in the lot, and had an almost encyclopedic knowledge of their features and statistics. Very well-read about h look at all the models on the foor and in the lot, and had an almost encyclopedic knowledge of their features and statistics. Very well-read about his product. More

Very cometitve pricing and excellent financing. Steve Buchanan delivered on exactly what he promised. No games, no attempt to move me off of the quote he offered. He was very knowledgeable about the car Buchanan delivered on exactly what he promised. No games, no attempt to move me off of the quote he offered. He was very knowledgeable about the car we were interested in and very patient in the process of negotitaing our deal. The financing process wa smooth and professional by Joe Bauerle and I would recommend this dearlership to my friends and family without hesitation. More

Our purchase of a new Hyundai from Faulkner (Philadelphia) was as smooth as possible. The process was quick, easy and most importantly, honest. There were no surprises and no hard sales tacti (Philadelphia) was as smooth as possible. The process was quick, easy and most importantly, honest. There were no surprises and no hard sales tactics. I'd recommend Faulkner to anybody looking for a new or used vehicle and a no-nonsense deal. More

The Dealership was clean and organized. The staff was friendly. We leased a car through them with ease. They made the buying experience pleasant. We would return. friendly. We leased a car through them with ease. They made the buying experience pleasant. We would return. More

We had been looking at other dealerships for a Hyundai Elantra. My husband saw an advertisement for Faulkner Hyundai and we decided to go see what they had. From the very beginning it was a pleasurable ex Elantra. My husband saw an advertisement for Faulkner Hyundai and we decided to go see what they had. From the very beginning it was a pleasurable experience. Our salesman, Steve Buchanan, did not pressure us at all. We test rode two Elantras. The thing that I liked about test driving the car at Faulkner is we were able to drive the cars on our own without the salesman. This gave us the opportunity to take our time test driving and talk about the car alone. We traded in another car, and we felt Faulkner gave us a decent price for our trade in. We didn't have to squabble about the trade in price. Unlike other Hyundai dealerships that we visited, Faulkner didn't act like they were doing us "a favor." It was a very good experience, and I would recommend this dealership. More