Faulkner Hyundai - Philadelphia

I have given this rating because of the extreme knowledge and courtesy of the people that I have dealth with. My experience was extremely great with the purchase of my new vehicle. and courtesy of the people that I have dealth with. My experience was extremely great with the purchase of my new vehicle. More

This was my first time buying a new car and Faulkner made it such an awesome experience. I had visited 4 or 5 dealerships prior to stopping in Faulkner and nothing compared to the service I received from the it such an awesome experience. I had visited 4 or 5 dealerships prior to stopping in Faulkner and nothing compared to the service I received from them. They were very helpful, answering any and all of my questions as well as making sure I understood things that I may not even thought to ask about! The team really did go above and beyond my expectations and I couldn't be happier. More

Steven Folbaum was a consummate professional. He was extremely knowledgeable and friendly throughout the entire process. He took the time to explain all of the features and options available to me regar extremely knowledgeable and friendly throughout the entire process. He took the time to explain all of the features and options available to me regarding the car I was interested in leasing. I would highly recommend this dealership to any friends or family interested in purchasing or leasing a Hyundai vehicle. A+++++++++ More

This was the first and last time I will ever use this dealership, and any of the other locations under the Faulkner name. Purchased as used 2000 Elentra private sale, 2 years ago. started to have transm dealership, and any of the other locations under the Faulkner name. Purchased as used 2000 Elentra private sale, 2 years ago. started to have transmission problem, dropping out of overdrive. Took it to my local repair, he thought trans rebuild? but also noticed CV joint rubber boot had a tear in it needing replacement. Never mentioned loose bearings. Since I was not very confident in my local service with the trans I took it to this dealer. After two days I authorized the repair of the axle and CV boots on the drivers side, but the trans in their estimation needed to be replaced, they quoted a used with 30 thousands miles on it. not a factory unit or factory rebuilt unit but USED. I told them it was to much money for the trans but to go ahead and repair the axle with the CV boots. Picked up car, after they called and said it was ready. Daughter took it to work and immediately called me on the phone telling me that the brake pedal was going down to the floor and could not stop the car. Went to the car and she was right pedal to the floor barely stopping the car. Had car towed to the dealer that night. Next morning showed up to tell them about the cars problem, they took it nonchalantly and told me when they had time to put it on the lift they would call me when they had looked at it and that I would not need to stay. They called and now told me that the master brake cylinder was now defective. I said to them the axle was what you were to fix how all of a sudden is the brake system now bad, they said it is an older car and it does have issues. Other issues were right front wheel bearing and left rear bearing. Counter service said he may have read the information wrong about what wheel bearing was bad.??????? now it's the left front bearing. Took the car from them. went to another local service that I sometimes use, he checked it out and immediately found that the axle spindle nut was put on incorrectly and the axle threads were now stripped and that is why the drivers side wheel was wobbling. The axle spindle nut was removed by them to put the new axle on. they tried to put the blame on the mechanic I took it to, saying he must have just done it, I took pictures and video, before anything was done. The dealer service mechanic also took a video of the wheel that was wobbling but NO ONE showed me this problem just that the bearing had some play in it and should be replaced. The mechanic that found this problem that I took it to, said that this wheel could have broken off and caused an accident! No one at the dealership ever mentioned that this was a safety issue and the car should not be driven. A report of this matter has been given to the corporate head quarters of Hyundai and I will not let up on this until someone pays for this fiasco. Larry Kaminski Philadelphia Pa More

My name is Derek and I love this place they are helpful and are the nieces people I met at any dealership and I keep coming back cause of them and will come to them in the future. and are the nieces people I met at any dealership and I keep coming back cause of them and will come to them in the future. More

My husband and I visited this dealer to discuss leasing a car. We were immediately greeted by Howard and he helped us find the right car for us. Howard was extremely helpful and friendly and explained ever car. We were immediately greeted by Howard and he helped us find the right car for us. Howard was extremely helpful and friendly and explained everything in terms we understood. I really appreciated the time Howard took with us and the patience he showed. We were concerned about the price of the cars but Howard explained that he would help us find the right car and then find a price we could afford. Once we found the car for us Howard told us how much it would cost. It was a bit higher then we expected so we worked with Howard and Rob (a manager) to find a price that worked for us. Both Howard and Rob were very friendly, patient and understanding during the pricing discussions. Howard went through the car's manual with us and explained all the features of the car. He really exceeded our expectations and we appreciated that he took the time to explain everything to us. We then met with Billy to discuss the details of leasing the car. Billy was very nice and easy to talk to and we really enjoyed working with him. He explained all of the leasing insurance options and was honest and open with us. After we signed all the paperwork it was late and the dealership closed but Howard was waiting for us to bring us to our new car. Howard took the time to show us how to use the radio and blue tooth and even link our phones to the car. We really appreciated the attention and quality customer service we received throughout the entire process. We would recommend this dealer to family and friends and we will definitely consider returning to this dealer (Howard in particular) in the future. Thanks to the staff at Faulkner Hyundai we now have a wonderful new car! More

This is the first time I visited a Hyundai dealership as I have owned Ford vehicles all of my life. What a pleasant experience I had at Faulkner Hyundai when I purchased my new Elantra. Howard was an absolu I have owned Ford vehicles all of my life. What a pleasant experience I had at Faulkner Hyundai when I purchased my new Elantra. Howard was an absolute pleasure to deal with. He answered all of my questions and made me feel welcome. Biilly was also a great help and took me through the closing process accurately and answered all of my questions as well. When it comes time to purchase my next vehicle I will definitely be back at this dealership. More

Everyone was very friendly and helpful. They took the time to find me the right vehicle. Once we figured out what was best for me they walked me through everything. I felt like family. time to find me the right vehicle. Once we figured out what was best for me they walked me through everything. I felt like family. More

I had visited 2 other dealerships in my area and Faulkner Hyundai BY FAR stood out to be the best choice and I am so happy I bought my car from them. The sales consultant (Howard) was great- very thorough an Hyundai BY FAR stood out to be the best choice and I am so happy I bought my car from them. The sales consultant (Howard) was great- very thorough and friendly. He worked out the best price for my trade in and gave me a GREAT deal on my new Hyundai Santa Fe Sport. All of the other staff I worked will was friendly as well and took the time to make sure I understood everything from financing, warranty, manuals, services and how the car works. Howard not only spent an hour with me to go over all of the car's manuals and offerings, but he then sat in the car with me before I drove it off the lot to explain to me how all the buttons and features worked. If you want to buy a car, be treated well, not feel pressured, and leave feeling like you made the best choice- got to Faulkner Hyundai on the Boulevard! More

We went to Faulkner Hyundai to window shop but came out with a 2013 Hyundai Tusan. Steven Folbaum, besides being such a sweet person, was so helpful in answering all of our questions and getting us a great with a 2013 Hyundai Tusan. Steven Folbaum, besides being such a sweet person, was so helpful in answering all of our questions and getting us a great deal. I would recommend Faulkner Hyundai and Steven Folbaum to anyone I know who is looking to purchase a new or used car. He was truly the nicest, most knowlegeable salesman we have ever dealt with, and we have dealth with many in our 35+ years of driving. He went above and beyond to make sure we knew everything about the vehicle before we left the dealership and assured us we could call him or come back with any question about the car or features were having trouble with. Thank you Faulkner Hyundai and Steven Folbaum for making our experience a great one. Sincerely, Paul and Debbie Silvestri Philadelphia, PA More