Faulkner Buick GMC West Chester, INC. - Service Center

Service is fast affordable and reliable. Leslie is the absolute best. She always addresses all my service needs Leslie is the absolute best. She always addresses all my service needs More

I was so impressed with the total experience at Faulkner. Mike was helpful, knowledgeable, and professional and dependable. Dan was also a pleasure to deal with. Mike kept me informed what was going on with Mike was helpful, knowledgeable, and professional and dependable. Dan was also a pleasure to deal with. Mike kept me informed what was going on with my car every step of the way and was able to get the work done in a timely manner. Leslie contacted me through text and was very prompt getting back to me about an inquiry. Everyone involved was top-notch and a valuable asset to Faulkner Buick. I was extremely pleased and they went above and beyond – my car looks great both inside and out. I will highly recommend Faulkner Buick. I thought the work done was outstanding and the pricing was fair. Thank you for a job well done. More

Quick and efficient The dealership was quick and efficient and got my car back to me the very next day. efficient and got my car back to me the very next day. More

When I bring my car in the team is waiting for me, they’re expecting me, they know what has to be done, and if I need a ride, they’ve got an arranged already they’re expecting me, they know what has to be done, and if I need a ride, they’ve got an arranged already More

The technicians are very professional and extremely friendly and helpful. Vince makes sure that he is well aware of all the issues and follows up. He also make sure that if I need transportation is ava friendly and helpful. Vince makes sure that he is well aware of all the issues and follows up. He also make sure that if I need transportation is available. More

Everyone in the service department treated me with respect. All questions were answered in a timely fashion. respect. All questions were answered in a timely fashion. More

Faulkner Buick/GMC ,Leslie Hurst and the service department are one of the many reasons I go to and continue to go to Faulkner. Top notch service and kind and courteous associates keep me going ther department are one of the many reasons I go to and continue to go to Faulkner. Top notch service and kind and courteous associates keep me going there. More

Excellent overall service! Went in for my Yukons inspection for the first time at this GMC dealership! I was treated with with respect and they serviced my car in a very time Went in for my Yukons inspection for the first time at this GMC dealership! I was treated with with respect and they serviced my car in a very timely manner! I will most definitely be back again More

The car I lease came with a dent. They said they would take it out. Once they did a Knick appeared where the dent was. I notified the service advisor and he said he had known about it They said they would take it out. Once they did a Knick appeared where the dent was. I notified the service advisor and he said he had known about it. Why did I take time to drive there if they weren’t going to fix it right? Why wouldn’t they have taken care of all of that, before I took delivery of the car? More

The service advisor was friendly answered my questions and the service was timely. They even addressed my recall. However I have a rattle in the truck which is only a year old. The technician apparently and the service was timely. They even addressed my recall. However I have a rattle in the truck which is only a year old. The technician apparently couldn't hear it. Upon leaving I hear it non stop..I've now taken videos and plan to revisit. My issue is that previously prior to the tailgate recall other technicians at this location offered to go for a ride to see if it could be reproduced. For something like this I don't think I should have had to ask and in fact within minutes of leaving I've reproduced the sound and now I'll have to schedule another visit. I also called and left a voicemail to see if I could bring the car back. I never received a call back. It's a 85k truck I guess I expect a little more from a investigative point of view. More