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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,434 Reviews
Call Service Center (610) 492-7109

1,434 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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December 31, 2024

Courteous and professional people in service. Picked up vehicle at my work today and returned it when it was done. The invoice was electronic and payment was easy.!Would recommend! More

by CINDYHALDEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your wonderful review! We're so glad to hear that you had a positive experience with our service team. It’s great to know that the convenience of picking up and returning your vehicle, along with the easy electronic invoice and payment, made the process seamless for you. We truly appreciate your recommendation and look forward to serving you again in the future!

December 29, 2024

They were really helpful and great to work with. Answered all my questions and walked away happy. More

by carolynseugling
Recommend Dealer
Yes
Employees Worked With
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Carolyn! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

December 29, 2024

We appreciate Leslie so much! She is so knowledgeable and makes the experience as smooth as possible. More

by Brakekt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind words! We're so glad to hear that Leslie provided you with such a smooth and knowledgeable experience. We truly appreciate your feedback and are grateful for the opportunity to assist you. We look forward to working with you again in the future!

December 27, 2024

Inspection on our 2016 Acadia SUV. Completely satisfied. Leslie was great and communication was excellent. More

by SHELBELLDANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

December 26, 2024

The service dept is efficient, friendly, and very respectful. The technicians are knowledgeable and thorough. More

by apostleduncan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful review! We're so glad to hear that our service department provided you with efficient, friendly, and respectful service. It's great to know that our technicians made a positive impression with their knowledge and thoroughness. We truly appreciate your feedback and look forward to serving you again!

December 23, 2024

When dealing with the staff at Faulkner, you will experience, great communication, friendly service and top notch work on your vehicle. More

by MIKEMAL22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Cavalcante
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Dec 23, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

December 21, 2024

Faulkner got me in immediately when I got a nail in my tire. They were courteous, kind and took care of my issue and had me on my way. More

by BBRADY728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We’re so glad to hear that we could assist you promptly and get you back on the road quickly. Our team always aims to provide courteous and efficient service, and it’s great to know we met your expectations. If you need anything else in the future, don’t hesitate to reach out. Thank you for choosing us!

December 19, 2024

Good scheduling, vehicle serviced, and recommendations offered. Thanks Takia and Vince for your service towards excellence. More

by BRIAN.SPROWAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince
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Dec 23, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review, Brian! We're so glad to hear that Takia and Vince provided excellent service and that your vehicle was taken care of. We truly appreciate your feedback and are grateful for the opportunity to serve you. If you need anything else, don’t hesitate to reach out. Thank you for choosing us!

December 19, 2024

2nd oil change on our one year old car. 2nd problem. After first oil change our car had an oil leak due to “Faulty O ring.” We needed to bring our vehicle in before next oil change was due More

by snjmarino
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know any names but people were. Fine
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December 18, 2024

Always very professional and courteous. The service is excellent and the vehicle is always ready when promised. More

by KKCJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
Report | Print
Dec 18, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words! We're thrilled to hear that you've had such a positive experience with our service. Our team strives to maintain professionalism and ensure everything is ready on time for you. We look forward to serving you again soon!

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