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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,594 Reviews
Call Service Center (610) 492-7109
Today: 7:30 AM - 5:00 PM Closed Now
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1,594 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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April 28, 2025

They couldn't fix my car so they traded it in for a new car. I couldn't be happier. More

by Allison
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
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Apr 28, 2025 -

Allison responded

They couldn't fix my car so they traded it in for a new car. I couldn't be happier. Thank you! Allison

Apr 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Allison! We’re so glad to hear that the trade-in process worked out and that you’re happy with your new car. If you need anything in the future, don’t hesitate to reach out. Enjoy your new ride!

April 27, 2025

The transparency, efficiency, and personalized attention was excellent! Leslie always goes above and beyond! Great experience! More

by COLVINC326
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Apr 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the fantastic review! We're so glad to hear that you had a great experience with us. Leslie truly goes above and beyond for our customers, and it's wonderful to know that her efforts made a positive impact. We appreciate your feedback and look forward to serving you again in the future!

April 26, 2025

We had a wonderful experience! Adam was absolutely fantastic and so helpful and patient! Justin was also incredible in assisting us with the financial portion. Thank You! I love my More

by ARBROWN1012
Recommend Dealer
Yes
Employees Worked With
Adam
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Apr 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the amazing review! We're thrilled to hear that Adam and Justin made such a positive impact on your experience. It’s wonderful that they were able to assist you with both the car and the financial process. Enjoy your new Terrain, and if you need anything else, don’t hesitate to reach out!

April 25, 2025

Very attentive and responsive He answered my questions and kept me up to date on timelines More

by PAUL.GRACI
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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Apr 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Paul! We’re glad to hear you had a positive experience and that you felt well-informed throughout the process. Providing attentive and responsive service is always our goal, and we appreciate you taking the time to share your feedback!

April 24, 2025

No problem with the dealer. My problem is with the manufacturer. The recall for rear wheel lockup in my view doesn't fix the problem. It was nothing but a software change that l More

by gcmeyer54
Recommend Dealer
Yes
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Apr 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your concerns. We understand your frustration and appreciate you taking the time to provide this feedback. While we’re glad to hear there were no issues with the dealership experience, we recognize how important it is for recalls to fully address safety concerns. If you have any lingering doubts or questions about the recall or how it affects your vehicle’s performance, we’d be more than happy to discuss it further. Your safety and peace of mind are our top priorities.

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April 24, 2025

Got me in last minute, friendly, great service All stages of the appointment: booking, checking in, the actual work, and check out were great More

by MELISSADELMORO
Recommend Dealer
Yes
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Apr 24, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much, Melissa. We are happy we could fit you in and that every part of your visit went smoothly. It is great to hear that you had a positive experience from start to finish. We appreciate your kind words and hope to see you again next time.

April 24, 2025

It is so convenient to be able to text your advisor since the beginning. Vincent was super prompt with notifications. He was also thorough and I appreciate that. He was so patient and willing to answer my qu More

by Doreidigonzalez
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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Apr 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the thoughtful review! We're so glad to hear that texting your advisor made things more convenient and that Vincent provided such prompt, thorough, and patient service. He truly cares about each customer, and it’s great to know his efforts made a positive impact on your experience. We’ll be sure to pass along your kind words to him!

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April 24, 2025

Traveled 40miles to purchase the car. They made buying a car fun again. They are the best. More

by TROB9696
Recommend Dealer
Yes
Employees Worked With
Brett and Justin
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Apr 24, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for making the trip to see us. We are so glad to hear that we could bring the fun back into car buying. Your kind words mean a lot and we are grateful for the opportunity to work with you. Enjoy your new ride and come see us anytime.

April 23, 2025

They all do great work, ended up doing much more than we thought we needed. ...so, was a bit costly. Like they rotated my tires for $42 but I hadn't asked them to do it. More

by hjshade99
Recommend Dealer
Yes
Employees Worked With
Patrick
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Apr 24, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback. We’re glad to hear you were happy with the quality of the work, though we understand your concerns about the additional services. We always aim to be thorough and helpful, but we truly appreciate you pointing this out. Your experience matters to us and we’ll use your feedback to improve communication moving forward. Please don’t hesitate to reach out if you have any questions or if there’s anything we can do for you.

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April 22, 2025

Leslie is the best! She was able to get my car on a Friday before the holiday weekend!! More

by christine.dunn2525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much, Christine! We're thrilled to hear that Leslie was able to get your car taken care of just in time for the holiday weekend. We truly appreciate your kind words, and we'll be sure to pass along the compliment to Leslie. If you need anything else, we're here to help!

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