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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,520 Reviews
Call Service Center (610) 492-7109

1,520 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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March 13, 2025

Vincent is the best customer advocate you could ask for. I have had issues with the dealership and the service rep always pushing to upsell and not delivering, even doing the work after I had said NO Vince More

by BUZZIMJTIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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Mar 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for sharing your experience! We're thrilled to hear that Vincent was able to restore your trust in our service department. Providing honest and transparent service is our top priority, and it's great to know that Vincent went above and beyond to make things right for you. We truly appreciate your feedback and are grateful to have earned your trust. We'll be sure to have Vincent assist you going forward!

March 13, 2025

Great service. Friendly, courteous staff. Great experience. I will be back for all my service needs More

by emperor2k9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante. There was also a young man I checked in with. Also the cashier(who is a chiefs fan). I dont remember their names,sorry..
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Mar 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

March 12, 2025

They were quick and easy. The process of scheduling, dropping off, and picking up was smooth and simple. More

by Brendan Chandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great feedback, Brendan! We're so glad to hear that your experience was quick and easy. We strive to make the entire process as smooth and simple as possible for our customers. We appreciate you choosing us and look forward to assisting you again in the future!

March 12, 2025

always have a good experience when dealing with Faulkner Buicks service department. Good communication and fixed right More

by TSWEENEY20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words! We're so glad to hear that you've had a positive experience with our service department. We strive to provide great communication and ensure that everything is fixed right the first time. We appreciate your feedback and look forward to serving you again!

March 11, 2025

Service at the dealership has been completely satisfactory and the workmanship produced excellent results, exceeding expectations. More

by ewchurchv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McQuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan from bodyshop
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Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful feedback! We’re thrilled to hear that your experience with our service department exceeded expectations and that the workmanship met your standards. We truly appreciate your trust and look forward to continuing to provide you with excellent service in the future!

March 11, 2025

Always a great job done never had any problems and we love Leslie She does a great job More

by Langslawncare99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review! Please let us know if we can do anything else to help!

March 11, 2025

I wanted to have the service done on my car while I waited.. I did not expect to wait 2 hours to have a scheduled oil change and tire rotation. More

by mcjdbrennan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback, and we apologize for the wait time during your oil change and tire rotation. We understand your time is valuable, and we’re sorry that we didn’t meet your expectations on timing. We’ll work to improve our efficiency and ensure that we communicate more accurately regarding wait times in the future. We appreciate your patience and hope to provide a better experience next time.

March 11, 2025

Easy to deal with and professional. My car was finished a day earlier than expected. More

by WHEELONFIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
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Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your great review! We're so glad to hear that your experience was easy and professional, and that we were able to finish your car a day ahead of schedule. We appreciate your feedback and look forward to serving you again in the future!

March 11, 2025

The dealership was very responsive when I brought my vehicle in, but upon leaving, I noticed some recurring issues which should have been fixed during the service. The dealership has not responded to my More

by ffludd123
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your feedback. We sincerely apologize for the issues you've encountered and for the lack of follow-up regarding your request. This is not the experience we strive to provide, and we truly appreciate you bringing this to our attention. Please reach out to us directly, and we’ll make sure to address your concerns promptly and ensure the necessary work is verified and completed. Your satisfaction is very important to us, and we’re committed to resolving this matter.

March 10, 2025

Leslie is helpful, knowledgeable, thoughtful and kind person. I would trust her judgment and knowledge implicitly. More

by vickeyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your wonderful review, Vickey! We're thrilled to hear that Leslie made such a positive impression with her helpfulness, knowledge, and kindness. It's great to know that you trust her judgment—she truly is an asset to our team! We appreciate your kind words and look forward to serving you again soon.

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