Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,434 Reviews
Call Service Center (610) 492-7109

1,434 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

Sort by
January 10, 2025

I have always trusted the suggestions that the service department has made over the years. When we moved further away, we tried other dealerships, but they could not match the expertise and customer servi More

by lalere001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Kanuika
Report | Print
Jan 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your wonderful review! We truly appreciate your loyalty and are thrilled to hear that our service department continues to earn your trust. It's great to know that even after trying other dealerships, you’ve found that Faulkner West Chester offers the expertise and customer service you can rely on. We look forward to continuing to serve you for all your service and maintenance needs, no matter the distance!

January 09, 2025

The service overall was ok. The service writer was good. The tech was good until stated that an air bag on the truck was broken when it wasn't. Also, one of the service that More

by Hickster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your feedback. We’re glad to hear that you had a positive experience with the service writer and the tech overall, but we sincerely apologize for the confusion regarding the airbag and the recommended service. We take your concerns seriously and will address this with the team to ensure all services are thoroughly checked and communicated accurately in the future. We truly appreciate your insights and hope to have the opportunity to provide you with a smoother experience next time. Thank you again for bringing this to our attention.

January 04, 2025

Fast and efficient. My service advisor, Rusty, was polite and knowledgeable and kept me informed of the status of my vehicle. More

by Mom2Rusty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We're thrilled to hear that Rusty provided you with fast, efficient service and kept you well-informed throughout the process. We truly appreciate your feedback and look forward to assisting you again in the future!

January 03, 2025

Always great service at Faulkner GMC West Chester. Been a long time customer, and purchase all my vehicles there! More

by ADAVIS2453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words and for being a loyal customer! We're thrilled to hear that you've consistently had a great experience with us at Faulkner GMC West Chester. We look forward to continuing to serve you for many years to come!

January 03, 2025

Professional service with great communication. Very up front with benefits available and cost of any additional work prior to starting. More

by CHUCK.DICKHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your positive review, Chuck! We're glad to hear you had a great experience with our professional service and clear communication. We always strive to keep our customers well-informed about their options and costs. We look forward to serving you again in the future!

January 03, 2025

Friendly and professional service from making appointment to arrival and communication while waiting on completion More

by GRATKINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

January 03, 2025

I made an appointment to have a new antenna installed l. The old one did not survive a car wash. Lousy design. After 1 1/2 Hour wait I was told they did not have an antenna even though it was what I made t More

by CHARLIEGIL
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one was any help
Report | Print
January 02, 2025

Quick competent service at a fair price. Very happy with the results and will continue to have my vehicle serviced at Faulkner More

by CARRCREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

January 01, 2025

Professional, helpful, and friendly. The place is clean and comfortable. Thank you for keeping me updated through email. More

by ANIS31154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danial in the parts department
Report | Print
Jan 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

January 01, 2025

Service department has always been top notch on all my vehicles that I have purchased at Faulkner GMC More

by ADAVIS2453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued trust and positive feedback! We're thrilled to hear that our service department has consistently provided top-notch care for all your vehicles. It's always our goal to offer exceptional service, and we’re glad to know we've met your expectations. We look forward to continuing to serve you and keeping your vehicles in great shape!

1
...
6
7
8
...
144