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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,322 Reviews

1,322 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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September 14, 2023

The ease of setting up an appointment and the kindness of the staff is what I am most appreciative about. More

by ttbajones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, ttbajones! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

September 14, 2023

Impeccable and convenient service. They picked me up and dropped me off so I did not have to worry about that ride.Leslie gave me a full overview of my services and made sure to have m More

by JDE3021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryant Pullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, JDE! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

September 14, 2023

I have always had excellent and professional service and treatment from Faulkner. I have purchased or leased at least four cars from them. I highly recommend GMC cars and Faulkner’s service. Thank you for y More

by Smcintyre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryant, Joe Demarco
Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Smcintyre! Please let us know if we can do anything else to help!

September 14, 2023

Prompt friendly service. Was very impressed with everyone I dealt with at Faulkner. Thanks for doing a great job. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe, the shuttle driver
Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Jack! We're always here to help if anything else comes up!

September 13, 2023

Had my car in for service and was told it was fixed and it was not. More

by SCCRAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2023

Leslie is the best! ! Also Perry and Ken in sales Nice place Good service team More

by richardjanthonyjr
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Sep 13, 2023 -

richardjanthonyjr responded

Leslie is the best! ! Also Perry and Ken in sales Nice place Good service team

September 13, 2023

Leslie is very personable and on top of things! I appreciate her input and help! More

by GLENDIAKENNEDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

September 12, 2023

Competent. Complete service. I do not need to write more. Do you not want input ? More

by Chip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the review of our service department, Chip!

September 12, 2023

Leslie set me up right away for a last minute tire repair. Quick and easy. More

by MIKEKANDCHRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so pleased to hear our team offered you such a positive and memorable experience. It is our goal for every customer. Congratulations and welcome to our family!

September 12, 2023

Very efficient. Luis kept in constant contact with all updates. Work completed on time. Never had any issue with work performed here. More

by THEKAISNERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

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