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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,322 Reviews
Call Service Center (610) 492-7109

1,322 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

Sort by
September 17, 2023

Quick, efficient, and great customer service. I'm tired of these surveys, though. I've filled this out several times More

by GLAM1964MR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave your review, GLAM1964MR. We appreciate it and hope to see you soon!

September 17, 2023

Leslie Hurst is a great example of everything customers should expect from a Dealer Customer Service Rep. Leslie thinks of everything necessary to create a Perfect Customer Experience outcome. She is truly More

by Harry T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review, Harry! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

September 16, 2023

I appreciate the ease to schedule my service appointment and the great communication that kept me informed every step of the way. More

by REM103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
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Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We strive to provide excellent communication and daily updates to ensure a smooth repair process. We appreciate your feedback and hope to serve you again in the future.

September 16, 2023

This isn’t much to write about The people at the dealership Are well qualified and service is great More

by WLESNICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, WLESNICK! Please let us know if we can do anything else to help!

September 16, 2023

Very good customer service in a world that has forgot all about it. From scheduling to when I was waiting and paying my bill. More

by COLINFLYNN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

September 16, 2023

Because Louis and the technicians are very good and helpful especially when it comes to my car More

by heathknox41@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Heath! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

September 15, 2023

Good people, great service, attention to detail, concerned about customer needs and very attentive to those needs. More

by BRAE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, BRAE! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

September 15, 2023

A tonneau cover was removed from my old truck and put on my new one. That work was done professionally and in a reasonable timeframe. More

by MICHAELCLEARY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

September 15, 2023

Always takes care of what I need. Sometimes it takes longer than expected but the job is always done correct. More

by MR.Feddiman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

September 14, 2023

Courteous staff, friendly. Got me in and out quickly, not once but twice. All on very short notice . More

by OLREDDOG60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, OLREDDOG! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

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