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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,322 Reviews

1,322 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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September 23, 2023

The dealership is very nice and the staff is very friendly and knowledgeable. Overall a nice place to shop for a car. More

by KCON380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, KCON! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

September 22, 2023

Faulkner GMC service department has always serviced me wit fantastical service. Highly recommend them for your vehicle needs. More

by richardttrautman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
Sep 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Richard! We're always here to help if anything else comes up!

September 21, 2023

Oil change and tire rotation over an hr wait even with an appt. Service people did not check the air in one tire. More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2023

Geat custmer service amd honesty I trust them very quick to start working on your car More

by MKORNEGAY0401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

September 19, 2023

I was amazed at how quickly my car was ready for pick up. Smooth checking and out. Thank you to Rusty Miller who handled my service. More

by jazzqueen01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, jazzqueen! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

September 18, 2023

After expressing my disappointment with a negative review regarding a leaky rear window in my 2020 Sierra pickup, I was directed to service manager Bernie Gunn. My frustration level was pretty high at this p More

by jec2669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

jec2669 responded

Just called. That number just gets me to a menu of options. Who am I supposed to ask for?

September 18, 2023

I was disappointed with the service as they cracked my dashboard and claimed it was already there. More

by Louise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
2.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2023

I always appreciate everything you do, you guys are the best Stew Senior Service Manager-Carshop More

by SSENIOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

September 18, 2023

Took care of my oil change in my car. He provided accommodations while I waited. More

by lindi.lamce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle, Lindi. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

September 17, 2023

I like the friendly people at the counter and service department and the quality work that is done More

by GLWATTERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Pullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ellie Kerchner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, GLWATTERSON! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

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