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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,520 Reviews

1,520 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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March 16, 2025

Great dealer and great service! Experienced team with unbelievable customer care. They are the absolute best!! More

by GTONY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McQuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince
Mar 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the amazing review! We're so glad to hear that you had such a positive experience with our team. Providing exceptional customer care is our top priority, and it's great to know that it made such an impact on you. We truly appreciate your kind words and look forward to helping you again in the future!

March 15, 2025

Service really bad sad they would look at it first thing in the morning They didn't look at it till the end of the day then gave a high price to look at it then we took it to another garage for half the p More

by Jeffrey s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Jeffrey, we're really sorry to hear about your experience and understand your frustration. It’s never our intention to provide anything less than excellent service, and we deeply regret that we didn’t meet your expectations. We appreciate you bringing this to our attention. Please reach out to us directly so we can look into the situation further and work toward resolving it. Your satisfaction is important, and we want to make things right for you.

March 15, 2025

Excellent customer service. Rusty was professional, responsive and very helpful. I highly recommend. Thank you. More

by MARK@LIVELOVE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Mark! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

March 15, 2025

I had a really great experience at the Westchester GMC car dealership. Everything went very smoothly. I chose this location because of how I felt their employees were honest, friendly and helpful. I did n More

by jeremiahbriancooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : jshacknai
Mar 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your detailed review, Jeremiah! We're thrilled to hear that your experience at Westchester GMC was such a positive one. It means a lot to us that you recognized our team's honesty, friendliness, and fairness. We understand that choosing a dealership is a big decision, especially when it's an hour away, so we're grateful that you trusted us over other options. Enjoy your new GMC Canyon, and we look forward to serving you again in the future!

March 15, 2025

My vehicle was done early, which was helpful. It is always hard to be without a car. Communication was good. More

by jaack630
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We're so glad to hear that your vehicle was finished ahead of schedule and that our communication met your expectations. We understand how tough it can be to be without a car, so we’re happy to make things as smooth as possible for you. We appreciate your feedback!

March 14, 2025

Had a great experience at Faulkner Buick-GMC, Very friendly and helpful staff. Vincent is aweosme, More

by Bryanoreilly60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thanks so much for sharing your positive experience, Bryan! We're thrilled to hear that you had a great time at Faulkner Buick-GMC and that Vincent made such a great impression. We truly appreciate your kind words and look forward to seeing you again!

March 14, 2025

The service was very accommodating. I was notified about changing the brake pads on my vehicle. To have Saturday drive-up appointments is wonderful to have. Thank you! More

by LWHOLLIDAY10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your great feedback! We're so glad to hear you had a positive experience with our service and that the Saturday drive-up appointments worked well for you. It's our pleasure to keep you informed and make your visit as convenient as possible. We appreciate you choosing us, and we look forward to serving you again soon!

March 14, 2025

Rusty Miller answered all of my questions. The mechanic corrected each of the issues. Having a shuttle made dropping the car off and returning to pick it up upon completion was most helpful a More

by HARVEYLERMAN23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic assigned to diagnose and correct the stated issues.
Mar 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your thoughtful review, Harvey! We're so glad Rusty and our mechanic were able to address all your questions and take care of the issues with your vehicle. We're also happy to hear that the shuttle service made your experience more convenient. We truly appreciate your feedback and look forward to assisting you again in the future!

March 14, 2025

Your work was quick and well done. Loved that the car was cleaned, shiny tires. More

by MIMI.MCGOWAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words! We're thrilled to hear you loved the quick service and the shiny tires. We appreciate your feedback and look forward to working with you again!

March 13, 2025

They offer great service. Prompt, knowledgeable and pleasant. Very reliable, clean and comfortable waiting room. More

by JONNAMCCOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review! We're thrilled to hear you had a great experience with our service team. It's fantastic that you found our waiting room clean and comfortable, and we're glad we could provide prompt, knowledgeable, and reliable service. We look forward to serving you again in the future!

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