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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,322 Reviews

1,322 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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October 11, 2023

It’s not thorough with their service and will just yes you to get you out More

by SWOLFE215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2023

Wonderful customer service and great to work with throughout the entire lifecycle of the service process. More

by BL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, BL! We're always here to help if anything else comes up!

October 09, 2023

Luiz did work very hard to help me with my truck! He went above and beyond to make sure everything was safe and in working order! More

by morrillm62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, morrillm! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

October 07, 2023

Nice clean respectful employees great that you wash vehicles only thing wish pop corn maker had pop corn More

by smithgdhome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

October 06, 2023

Always have our Acadia maintenance done here always courteous fast and efficient everyone there is always helpful and knowledgeable More

by DAVIDZIOBRO7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
Oct 10, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, David! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

October 06, 2023

I called on Monday Oct. 2 to come in to have my right front tire checked for a leak. I made an appointment for Wednesday because it was more convenient. They took care of it More

by MARCIA.PODGURSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Marcia, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

October 06, 2023

In general I find dealers to be too expensive for non warranty service so I typically take my basic business elsewhere but for this extended warranty repair, the team came thru as hoped for! More

by laibe_orders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hi laibe_orders, thanks for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

October 05, 2023

I had good service and everyone is friendly. The extras service was nice, and I appreciate the car wash. More

by SHAHADI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

October 05, 2023

It was very easy to schedule my vehicle for service as well as shuttle service to/from work. Service advisor was very pleasant and courteous, and the mechanic is both competent and trustworthy. More

by Missy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Morrison, Mechanic
Oct 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

October 03, 2023

Faulkner Service Staff Does an Expellant Job. All The Tech's Are Great. I Have Been a Loyal Customer for Years & I Consider Faulkner the Best Dealership Service Dept., That I Eaver Dealt With More

by GSHERUDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

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