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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,322 Reviews

1,322 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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October 22, 2023

They were very professional and have good customer service skills. The work was done in the amount of time stated and they let me know of upcoming services that should be done to my Buick Enclave. More

by ERNESTTURBESSIJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Ernest! We're always here to help if anything else comes up!

October 21, 2023

Everyone I dealt with did a good job with this purchase. The only things I wish I could have changed was price and loan percentage More

by JTOMASZEWSKI002
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business. Congratulations and welcome to our Family!

October 20, 2023

Very pleasant and reliable place to bring my car in for service. Very attentive workers who are concerned about getting my car out n time. More

by GINGERMAURO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

October 20, 2023

Fantastic service staff ! Quick in and out seevice., they treat you like you are family More

by GUNNLABS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, GUNNLABS! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

October 20, 2023

Very quick service and was able to get in the same day I called. Very nice experience. More

by Tomkirk326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Tom! We're always here to help if anything else comes up!

October 19, 2023

Very well run business with great customer service. Luis is very friendly and knowledgeable about the vehicles. More

by Brewstergee
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Brewstergee, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

October 19, 2023

Seamless experience from start to finish. Leslie took good care of me in all aspects of the visit. Im sure all of her guest enjoy working with her for I sure did. Lucky me, I get to bring ano More

by ajs81959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, ajs! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

October 19, 2023

This was a return visit to purchase a new car. The service that I received was fantastic just like the service I received with my other new car purchase. More

by ANNEASMANN
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, ANNEASMANN! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

October 19, 2023

I was visiting from out of town when my dash light came on for low tire pressure. I walked into the service station (over the lunch hour). I was welcomed with a warm smile and they accepted my car right a More

by LBauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department, LBauer. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

October 18, 2023

Faulkner is our go to when we need help with any GM products!! Always nice and very helpful, and very easy to deal with. Thank you! More

by CarShop CS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your positive review! We're glad to hear that you had a friendly and good experience with us. We appreciate your feedback.

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