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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,321 Reviews
Call Service Center (610) 492-7109

1,321 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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November 01, 2023

Great service and friendly staff Job was completed in good time and the wait time was short Recommend this be your next stop ! More

by CONNOLLYCONTRACTORSINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
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Nov 02, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

October 31, 2023

From drop off to pick up everything was great. Setting up an appointment was easy and convenient as well and everyone was really nice. More

by Allison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember names of people.
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Nov 02, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

October 29, 2023

They are always efficient and provide straightforward communication on the needs related to our vehicle. More

by LMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, LMB! Please let us know if we can do anything else to help!

October 28, 2023

Luis is the best! He is caring and does the best for you every time. More

by Vettevader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Vettevader! We're always here to help if anything else comes up!

October 28, 2023

Always treat me right Easy to do business with Very friendly people Convenient as well More

by ricec0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Oct 30, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Ricec! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

October 27, 2023

The whole team was great! Leslie was very professional and was quick with communication A very good service experience. More

by GJH0926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

October 26, 2023

They were helpful and got the truck I wanted to buy they worked with me More

by SWAINLE
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience. Congratulations and welcome to our family!

October 26, 2023

Love, Love LOVE this dealership! !! Had a minor accident..used Faulkner body shop thru my insurance. So Glad we bought a Certified Buick --- Everything was covered!! On top of that More

by Sherry R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Sherry! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

October 25, 2023

Brought in for inspection and fix fan. Felt like held hostage to incredible expensive prices. $65 for plate light bulb, $85 for wipers and $1300 for thermostat and flush. Got charged $178 More

by MDOWGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2023 -

Faulkner Buick GMC West Chester, INC. responded

MDOWGER, we apologize for your recent experience with us, and if you feel our pricing is too high. We cannot speak for other shops, however our pricing is different due to the fact that we use 100% Genuine GM parts, installed by factory trained and certified technicians. If you would like to discuss anything further, please reach out to our Service Manager at (610) 492-7109.

Oct 25, 2023 -

MDOWGER responded

Happy to hear an explanation as to why a $5 light bulb and $30 wiper blades jump up to $65 and $85 when labeled GM parts not to mention the $1300 versus $530 for the thermostat and flush. Worst part was being held hostage by that $178 diagnostic fee forcing me to make a choice to pay your outlandish prices or go somewhere else at a cost of $178. Also when I took it somewhere else their diagnostic showed different results than what you explained to me (included a bad temperature sensor). They did not show a bad sensor, fixed the Thermostat/flush and it’s fine. Leads me to question the quality of your diagnostics or even that you did it at all.

October 25, 2023

Luis kept me informed in diagnosing of vehicle. Car was ready when he said it would be. More

by deawl45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, deawl! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

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