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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,321 Reviews
Call Service Center (610) 492-7109

1,321 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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November 16, 2023

Customer service was excellent & explained what needed to be done. Repair was done Great and met my expectations More

by cnaforme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 16, 2023

Leslie our service advisor is Great. Our tech Tony Porreca is always spot on. He is the only tech I allow to work on our cars. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Porreca
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Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

November 16, 2023

Rusty, the service writer at Faulkner was very helpful, informative and diligent at providing tremendous customer service. Thank you More

by LWCJJL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

November 15, 2023

Excellent service center. They do quality work and are quick with service. The service advisors are great, Rusty was professional and answered all my questions. Been going More

by Gizzi47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review, Gizzi! We are glad to hear that you had a great experience and found our team to be professional. We appreciate your feedback and hope to serve you again in the future.

November 14, 2023

Always courteous and very detailed oriented. Luis is great! He always keeps me informed while my vehicle is being serviced. More

by WAGECG127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

November 14, 2023

Brought my car in for a wash, 2 hours later no one told me that it was done! Very unhappy. More

by TOMBAD
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
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November 14, 2023

Thanks for this opportunity. I came in on a Saturday with an emergency. Not only did they get my truck in quickly but they diagnosed and repaired it to get me back out on the r More

by Stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

November 14, 2023

The staff was friendly and helpful and courtesos which made the service a very pleasant experience More

by DOLOBARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

DOLOBARK, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

November 14, 2023

Very helpful & thorough. I am very thankful we took my car there. Took my car at 8:15AM and picked it up at approximately 11:30. Can’t beat that. More

by JGEORGE204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

November 14, 2023

Oil change and filter change. Easy wait and timely with appointment. My go to for service. More

by Ladydiane730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Ladydiane! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

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