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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,375 Reviews

1,375 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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November 28, 2024

Friendly service center. Good intake process. Got my service needs taken care of efficiently and easily. More

by MARCHENDERSON1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 28, 2024

I can’t say enough about Leslie Hurst. Friendly, helpful, professional. It may be the top reason that I have been getting service at Faulkner. More

by MGMCKINNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your wonderful feedback! We're thrilled to hear that Leslie Hurst made such a positive impression on you with her friendly, helpful, and professional service. We truly value your continued trust in Faulkner, and we’ll be sure to pass along your kind words to Leslie. We look forward to serving you again!

November 26, 2024

Smooth process. Drove into the bay and was greeted by Rusty. I waited there while the work was being done. The wait wasn’t long. Rusty came to me when it was all don More

by ttbajones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We're glad to hear that the process was smooth and that Rusty took great care of you during your visit. It's great to know that the wait was short and that everything was handled efficiently. We appreciate your feedback and look forward to assisting you again in the future!

November 26, 2024

We have worked with Leslie for many years and appreciate the service that she give us. The service department takes good care of all the maintenance. More

by CESCHORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued trust in Leslie and our service team! We're so glad to hear that you've had such positive experiences over the years. Providing excellent care and service is always our top priority, and we're thrilled to know that our team has consistently met your expectations. We truly appreciate your loyalty and look forward to continuing to serve you!

November 25, 2024

Great service. I will do my annual service again. My car was picked up in the morning and returned in the afternoon when service was completed. More

by Bill chen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

November 24, 2024

My Adviser carefully listened to my description of the problem I was experiencing with my truck and got me in quickly. The technician properly and quickly diagnosed the issue. The repair was handled profe More

by dave@davidjurgensen.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

November 24, 2024

Leslie is absolutely rhe BEST-efficient kind and professional -.she is just outstanding -the best More

by JUDYKRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Judy, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

November 23, 2024

Came to appointment and took right away for an oil change but they even went out of there way to check a couple other items More

by MARK1524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

November 23, 2024

I had a hard time scheduling this work. I had to call four times to get on the schedule More

by TCBRACKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your feedback. We sincerely apologize for the difficulty you had scheduling your service. We understand how frustrating that can be, and we appreciate your patience. Please know that we’re working to improve our scheduling process to ensure a smoother experience for all of our customers. If there's anything else we can do to assist you or if you need help with future appointments, please don't hesitate to reach out. Thank you for your understanding.

November 22, 2024

Always prompt and courteous service. Rusty provided accurate service information and constant communication throughout the process of the repair, which was an onboard computer recall. More

by DWHITGOALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

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