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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,572 Reviews
Call Service Center (610) 492-7109

1,572 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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May 04, 2025

Patrick explained the process and kept me up to date while my car was being repaired. Patrick kindly provided a rental car since our car would be worked on most of the week. It ended up being ring fixed More

by bkynett
Recommend Dealer
Yes
Employees Worked With
Patrick
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May 05, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We’re so glad to hear that Patrick kept you informed and made sure you had a rental car while your vehicle was being repaired. It’s great to know that the repair was completed sooner than expected, and we appreciate your recognition of Patrick’s excellent service. If you need anything else, don’t hesitate to reach out!

May 03, 2025

Wonder i am a repeat customer Best in the area when it comes to customer service More

by JOEMEEHAN
Recommend Dealer
Yes
Employees Worked With
Vince
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May 05, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued trust and loyalty! We’re thrilled to have earned your repeat business, and we’re honored to be recognized for our customer service. We look forward to serving you again in the future!

May 01, 2025

Leslie ALWAYS had the customers best interest, she went over all the services required for my Yukon, and helped me prioritize them over the next few months. More

by CHIPNEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words! We're thrilled to hear that Leslie provided such thoughtful and customer-focused service. Helping you understand and prioritize your Yukon’s maintenance is exactly the kind of care we strive for. We'll be sure to pass along your feedback to Leslie—she'll be glad to hear it. We appreciate your trust and look forward to seeing you again!

May 01, 2025

If you had 3 more Vince's you wouldn't have to worry how much the shop is making More

by JADILLEY
Recommend Dealer
Yes
Employees Worked With
Vince
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May 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great compliment! We couldn’t agree more—Vince is a true asset to our team. We’re lucky to have him, and we’re glad you had such a positive experience. We’ll be sure to share your kind words with him!

April 29, 2025

Friendly staff. Answered all questions I had an appointment at 10 am . Fortunately I had someone pick me up since my car wasn't done until 2:00. I am happy with the More

by Dorisarabia6
Recommend Dealer
Yes
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Apr 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We're glad to hear that our staff was friendly and able to answer all your questions. We appreciate your patience with the longer wait time and are happy to know you're satisfied with the work done on your car. If you need anything in the future, we're always here to help!

April 29, 2025

The body shop at Faulkner is aces in my book. They finished the job in half the promised time! More

by MIKEDUNN2559
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan in the body shop
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Apr 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thanks so much for the great review, Mike! We're thrilled to hear the body shop exceeded your expectations and got the job done quicker than promised. We appreciate your kind words and look forward to helping you again in the future if you ever need us!

April 28, 2025

They couldn't fix my car so they traded it in for a new car. I couldn't be happier. More

by Allison
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
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Apr 28, 2025 -

Allison responded

They couldn't fix my car so they traded it in for a new car. I couldn't be happier. Thank you! Allison

Apr 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Allison! We’re so glad to hear that the trade-in process worked out and that you’re happy with your new car. If you need anything in the future, don’t hesitate to reach out. Enjoy your new ride!

April 27, 2025

The transparency, efficiency, and personalized attention was excellent! Leslie always goes above and beyond! Great experience! More

by COLVINC326
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Apr 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the fantastic review! We're so glad to hear that you had a great experience with us. Leslie truly goes above and beyond for our customers, and it's wonderful to know that her efforts made a positive impact. We appreciate your feedback and look forward to serving you again in the future!

April 26, 2025

We had a wonderful experience! Adam was absolutely fantastic and so helpful and patient! Justin was also incredible in assisting us with the financial portion. Thank You! I love my More

by ARBROWN1012
Recommend Dealer
Yes
Employees Worked With
Adam
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Apr 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the amazing review! We're thrilled to hear that Adam and Justin made such a positive impact on your experience. It’s wonderful that they were able to assist you with both the car and the financial process. Enjoy your new Terrain, and if you need anything else, don’t hesitate to reach out!

April 25, 2025

Very attentive and responsive He answered my questions and kept me up to date on timelines More

by PAUL.GRACI
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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Apr 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Paul! We’re glad to hear you had a positive experience and that you felt well-informed throughout the process. Providing attentive and responsive service is always our goal, and we appreciate you taking the time to share your feedback!

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