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Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,520 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,520 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
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March 23, 2025
Had two vehicles serviced on the same day. Rusty had excellent communication throughout the day, and Vince was very helpful during the pick up. Rusty had excellent communication throughout the day, and Vince was very helpful during the pick up. More
by Timkukoda
Employees Worked With
Rusty and Vince
March 23, 2025
Took me in at my scheduled time. Explained work being done as well as estimated time to wait. Vehicle was finished earlier than expected. Explained work being done as well as estimated time to wait. Vehicle was finished earlier than expected. More
by RON.KREMPA
Verified CustomerEmployees Worked With
March 22, 2025
Even though I repeatedly unsubscribe from their survey they send more like cyber xxxxxxxxxx every week. 0 stars and mighg report them for harassment. they send more like cyber xxxxxxxxxx every week. 0 stars and mighg report them for harassment. More
by BMS5096
Employees Worked With
Dealer rater
March 22, 2025
Regularly have two cars serviced here - always have a positive experience with appointments and service requirements handled by Leslie Hurst - I always sit down with a book and wait for service. The ser positive experience with appointments and service requirements handled by Leslie Hurst - I always sit down with a book and wait for service. The service waiting area is comfortable. Anything needed beyond the reason that I brought the car in for is explained and estimated by Leslie with options before service. Post service, Leslie always explains and estimates "what is next". More
by JDHERTRICH
Employees Worked With
March 22, 2025
Great job by the service team. I felt welcomed and informed with my service visit. I appreciate the technician checking in with the vehicle video walking me through my vehicle hea I felt welcomed and informed with my service visit. I appreciate the technician checking in with the vehicle video walking me through my vehicle health. More
by V.HALDEMAN
Employees Worked With
March 22, 2025
I really enjoyed coming to this dealership. Everybody was really nice and they did an awesome job with my vehicle. I would definitely return to them the next time I need service done. Everybody was really nice and they did an awesome job with my vehicle. I would definitely return to them the next time I need service done. More
by pcbossack
Employees Worked With
Vincent C.
March 22, 2025
It was a very good experience. My sales person was extremely knowledgeable and helpful in the purchase of my car. I would definitely buy another car there. My sales person was extremely knowledgeable and helpful in the purchase of my car. I would definitely buy another car there. More
by rjc1954
Employees Worked With
March 22, 2025
Dealership did not know what issue of my car was, my problem is why do I pay a 200$ diagnostics charge just for them to pinpoint the issue and when I say I will play and want the issue fixed, then they problem is why do I pay a 200$ diagnostics charge just for them to pinpoint the issue and when I say I will play and want the issue fixed, then they tell me that that wasn’t actually the issue More
by LENNIEK2004
March 20, 2025
Very accommodating and product delivered as promised. Much appreciated. For accommodating a set schedule for the vehicle. Very Professional. Much appreciated. For accommodating a set schedule for the vehicle. Very Professional. More
by JTRYON0
Employees Worked With
March 19, 2025
For one your shop rates are ridiculous! I stood waiting for the service advisor to help me when I came to pick up my vehicle at 15 minutes and he never came to help , had to find someone e I stood waiting for the service advisor to help me when I came to pick up my vehicle at 15 minutes and he never came to help , had to find someone else to assist. This is why I will stick with small garages . I will not be back More
by jim49e
Employees Worked With
