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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,321 Reviews
Call Service Center (610) 492-7109

1,321 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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December 01, 2023

Appointment was easy. Service writer was exceptional. In and out in no time. Offered to wash my car which I had already done. Very pleasant experience! More

by RCUMMINS715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, RCUMMINS! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

December 01, 2023

Faulkner GMC service has been extremely friendly, accommodating and timely with my car and several service calls I had to make. They always go above and beyond and are extremely timely in their servi More

by Hettie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hettie, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

November 30, 2023

Service was spot on and quick Impossible This supporters on annoying The survey was going so well until now More

by RichCavanagh
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind review, Rich! We apologize if you feel our review process is overwhelming.

November 30, 2023

Hi I came in to address warranty issues but was told they were not covered. More

by JDD1951
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for the review, JDD! We apologize that your issues were not covered under warranty. If you would like to discuss anything more, please reach out to us at (610) 492-7109. We appreciate your feedback.

November 29, 2023

Dealer lied about details of vehicle. And then tried to charge us for complimentary oil change. More

by electrogump81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
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November 29, 2023

Mike, John and Perry were great to work with. They got what we wanted and they make it so easy to get the deal done. More

by ANDERSONJP
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, ANDERSONJP! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

November 29, 2023

Inexperienced staff Constant feeling that I'm not being told the truth I firmly believe that I am being lied to on actual repairs vs warranty and that my best interests are being compromised Incompetent ma More

by Mikeclark10
Recommend Dealer
No
Employees Worked With
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
November 28, 2023

Clean, on time, and courteous. Service was complete, answered my questions and always helpful, easy More

by TODDCLEARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

November 28, 2023

So far as many times, as I have gone there I never had a problem with anyone, and Leslie Hurst treat me with respect and she is kind and honest. More

by jasjys82
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 28, 2023

My wiper blades were covered by warranty. The service was very quick, I was there only about 1 1/2 hours. More

by MAUREENLUBAS
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle, Maureen. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

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