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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,321 Reviews
Call Service Center (610) 492-7109

1,321 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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January 13, 2024

Best dealership around. Have been with Faulkner's for 40 years. Won't go anywhere else. Sales personnel the best. More

by MARSHA1208
Recommend Dealer
Yes
Employees Worked With
John Simonelli and Perry Bonifazi.
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Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

January 13, 2024

I don't like that they don't vacuum the car after an oil change when you can get it better at jiffy lube More

by TONIALEXANDER5
Recommend Dealer
No
Employees Worked With
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
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January 13, 2024

Louis is was decent. I had to call to get updates 90% of the time. Some damage to the vehicle. The rental car the dealership was covering was a bit annoying at enterprise More

by KPELITEDETAILING
Recommend Dealer
No
Employees Worked With
Luis Jimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
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January 13, 2024

Very professional and helpful. Explained everything to me. Soon as they took my car into the shop they kept me informed More

by KHBARKER44
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
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Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience.

January 13, 2024

Great service Service is great. Leslie is very professional. Price for repairs and parts was high More

by JCKCULLEN
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
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Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your review of Faulkner Buick GMC of West Chester! We apologize if you feel our pricing is too high. We will review your comments with our management team to ensure our pricing is as competitive as possible.

January 13, 2024

Professional and efficient. Timely completion Easy to check in. Comfortable waiting room. And free coffee More

by STACEY.VACCHIANO
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
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Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

January 13, 2024

Excellent service and customer service. Leslie is very friendly and kind. Would highly recommend your dealership for services. More

by MARY.DITTBRENNER
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
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Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Mary, thanks for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

January 13, 2024

Love them, Leslie is top of her field! Completely professional as well as one of the nicest people I know More

by dpruggieri
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Dpruggieri! We're always here to help if anything else comes up!

January 13, 2024

Great experience, always very helpful Leslie is fantastic and great to work with And awesome More

by danengel924
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
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Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Dan! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

January 05, 2024

Everybody did a great job at Faulkner Hi My SUV runs like no my tires look great all the work that they did turned out really good worth the money More

by ROMULUS1403
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Jul 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

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