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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,321 Reviews
Call Service Center (610) 492-7109

1,321 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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January 14, 2024

Always a pleasant experience although I seem to have trouble using my Rewards points against my bill. Rewards never came off my bill at checkout and when I texted Leslie she/no one responded. Rewards sy More

by pittsloan
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
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Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the review of our dealership! We apologize for the issues you are having regarding the user experience and rewards balance. We will make sure to address this internally to fix this for you!

January 14, 2024

Forgot to return my tire lock . Same price for oil change and oil change with tire rotate More

by GARY.KEMENY
Recommend Dealer
No
Employees Worked With
Service
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January 14, 2024

Great problem solving; clearly reviewed options with this customer; ensured customer decision was carried out. More

by Lewis_1513
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Lewis! Please let us know if we can do anything else to help!

January 14, 2024

Handle concerns professionally. Corrected their mistake without issue or additional charge. Overall it was a good experience More

by peterpiergiovanni
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

January 14, 2024

All good. Easy drop off and it was ready when promised. Liked it was washed More

by Thecabreys
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

January 14, 2024

Did what they said they would do and took us right away as we were far from home. Treated us well. More

by ghr39
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

January 14, 2024

Not good Unsatisfied. Disappointed They did not do enough to correct their mistakes. I am very unsatisfied with Faulkner service department More

by Sugarcon
Recommend Dealer
No
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
January 14, 2024

Everyone was very nice, able to answer all my questions and followed up when needed. Overall great experience! More

by MLCOPPOLINO
Recommend Dealer
Yes
Employees Worked With
Brett
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Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review! Please let us know if we can do anything else to help!

January 13, 2024

Excellent They did a good a thorough job I was very pleased with the service More

by Na
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review, Na! Our entire team really appreciates it! Let us know if we can help with anything else!

January 13, 2024

Great people, excellent service Helpful and kind Be sure to visit, you won't be disappointed More

by DMAST1
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, DMAST! We're always here to help if anything else comes up!

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