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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,321 Reviews
Call Service Center (610) 492-7109

1,321 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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January 14, 2024

Was easy to schedule an appointment on my timeline. Jimenez kept me updated with everything. Vehicle was ready when promised. More

by ROBERT.1.DELMORO
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

January 14, 2024

Always very accommodating with what ever you need They go above and beyond to help you out More

by james.ferver
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your review, James. We appreciate your feedback and are glad to hear that we always go above and beyond for our customers! Please let us know if there is anything else we can assist you with.

January 14, 2024

Leslie did research on my car to figure out the chip that was missing from when we bought it, which the person on the phone could not find. She also organized to have it fitted while I was there having my oi More

by KOPERVIK.VIKING
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

January 14, 2024

Very prompt service really appreciate the experience I had Called last minute and was able to get in right away More

by JJ
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, JJ! Please let us know if we can do anything else to help!

January 14, 2024

I've been dealing with Faulkner in West Chester for many years and am completely satisfied with the sales and service team. More

by CRSTEFFY
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, CRSTEFFY! If there is anything else we can do to help just let us know! Have a great day!

January 14, 2024

Quick service and the complimentary wash is a plus. I look to doing more business with them in the future. More

by 1976TPK
Recommend Dealer
Yes
Employees Worked With
Rusty
Report | Print
Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi 1976TPK, thanks for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

January 14, 2024

Could not have had better service. Leslie was very friendly and professional. My vehicle was clean and ready for me in no time. Thank you More

by KKCJOE
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, KKCJOE! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

January 14, 2024

We had an issue with another dealership and our vehicle was towed to Faulkner. Luis and his team fixed the issue quickly and had us back in the road in no time. Luis was very professional and was great to More

by hbhargreaves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

January 14, 2024

State inspection and oil change all done satisfactory Very pleased with service and the personnel More

by SHELBELLDANIEL
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Jan 13, 2024 -

SHELBELLDANIEL responded

Very happy with service I receive from this dealership.

January 14, 2024

Fast friendly, they explained everything. I love this place. Great team from the GM on down. Always a good experience here. More

by PMCSTRAVOG
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Jan 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, PMCSTRAVOG! Please let us know if we can do anything else to help!

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