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Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,319 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,319 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
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February 11, 2024
Was able to drive right into garage. Was taken care of by Luis in a timely manner. Answered all my questions and told me what to expect. Was in and out of there in less than 1/2 hour. Was taken care of by Luis in a timely manner. Answered all my questions and told me what to expect. Was in and out of there in less than 1/2 hour. More
by WINWHITE
Verified Customer
February 11, 2024
The work is done in a timely matter and I have confidence that the work will be done correctly that the work will be done correctly More
by Bigzeke612
February 02, 2024
Leslie provides excellent service. She is absolutely the best service advisor ever. Faulkner is lucky to have her. She is absolutely the best service advisor ever. Faulkner is lucky to have her. More
by FRANK@BINSURED.COM
February 02, 2024
I only dealt with the service department, and the experience went rather well. Smooth and impressed experience went rather well. Smooth and impressed More
by Pdm008
January 30, 2024
Diligent service and friendly representatives. They provided excellent communication and made sure to stay on top of updating customer about status of vehicle and requirements for purchasing They provided excellent communication and made sure to stay on top of updating customer about status of vehicle and requirements for purchasing More
by DRIZZO1
Employees Worked With
Perry Bonifazi
January 27, 2024
As always excellent! On time and great service. Staff is very professional, friendly and polite. On time and great service. Staff is very professional, friendly and polite. More
by PSHA020761
January 27, 2024
Unhappy with customer service I feel talked down to and answers I get can sometimes be edgy or annoyed answers I get can sometimes be edgy or annoyed More
by M.GIACINTO
January 24, 2024
I had a scheduled appointment and arrived about 5 minutes late. The appt was to have the tech check for an oil leak. He had put dye in the oil a few hundred miles before. When I arrived there was 1 other per late. The appt was to have the tech check for an oil leak. He had put dye in the oil a few hundred miles before. When I arrived there was 1 other person in the waiting area, I arrived about 11:20, he left at 12:30 but my vehicle was not done until almost 1:30. All the tech had to do was put my vehicle on the life , look around to see if he could find the source and then be done. Two hours just to do that? Way to long. The tech did take me out to show me that there was no visible signs of the leak. More
by CLAYIDESK
January 23, 2024
Great service, but very expensive. .prices should be quoted upfront and service folks must be familiar with the coupons from the corporate HQ...I liked the mechanic test driving the car .prices should be quoted upfront and service folks must be familiar with the coupons from the corporate HQ...I liked the mechanic test driving the car with me and discussing the brakes... I live closer to Granite Run Buick, so might get my next oil change there, just to see if they do anything different More
by Jmaxwell527
