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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,319 Reviews
Call Service Center (610) 492-7109

1,319 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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March 18, 2024

Easy to work with, they go the extra mile They stayed late on a Friday after hours to finish my vehicle so I could have it for the weekend More

by brianrae17
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
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Jul 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Brianrae! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

March 15, 2024

The Faulkner service team did a great job of communicating what they would do, and followed up with communication throughout the process. Great job, great team. More

by TBALL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

March 13, 2024

Great service. Fast and efficient. I don’t have any more words to put up in here. More

by dbyers1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

March 09, 2024

Due to traffic issues I was running a few minutes late called. The service department was excepted with graciousness that I was going to be a few minutes late. Leslie was more than glad to ask if I was he More

by CHRISD21
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Mar 11, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so pleased to hear our team offered you such a positive and memorable experience. It is our goal for every customer.

March 09, 2024

Easy checkin with estimate and follow up along the repair process. I was very satisfied. More

by bobbechtold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Bob! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

March 08, 2024

It's great service dealing with all involved I'm one of the part time drivers for the dealership and throughly enjoy the company More

by MYERS7554
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russty Miller
Report | Print
Mar 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Myers! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

March 08, 2024

Very comprehensive evaluation that was done in a very reasonable amount of time Thank You for your professionalism and through detection of the concerns More

by SJGOTLIB
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Mar 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

March 07, 2024

I came in for a scheduled oil change. Spent over two hours waiting and nothing was done correctly - leaving me to question if my oil was changed at all. Horrible experience! Will never co More

by CDA2J
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Luis Jimenez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Mar 11, 2024 -

CDA2J responded

I know you are busy, so am I, that is why I made an appointment. It makes no sense you would make an appointment with me and not be able to fulfill it for two hours. I have serious concerns on whether or not the oil change was done. I called your Service Manager about the long wait, a windshield sticker with wrong information that was put in my car, no floor coverings on the drivers side, my car oil change reset not being reset, and when i took my car to a trusted mechanic - he said it looked like my car was not even worked on. The managers response was that Faulkner will come and pick up my new $90K car and reset the system so it reads the oil change was done. Once again, thank you for nothing! I have to go to another service center and pay for an oil change because I am not sure you did it.

March 07, 2024

Great service, excellent communication and follow up. Fair pricing and accurate estimate. Will he back again. More

by MPODOB
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Mar 07, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks MPODOB, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

March 07, 2024

They were very nice and easy to work with and the job was done rite More

by JCANNON50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Jcannon! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

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