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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,319 Reviews
Call Service Center (610) 492-7109

1,319 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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March 28, 2024

Be very kind generous and he do his Job great. Very professional. I like the fact that he makes sure that his customers is very taken care of well, and cares for them More

by SUMMERTIME5758
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
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Mar 29, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

March 27, 2024

Easy drop off and pick up. Paying online is great. Status email had the incorrect vehicle but it was quickly resolved. More

by CMD
Recommend Dealer
Yes
Employees Worked With
Rusty
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Mar 29, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, CMD! Please let us know if we can do anything else to help!

March 22, 2024

Brett was reliable, responsive. transparent, and easy work with every step of the way. He went the extra mile to ensure we had the best experience. More

by ELIZABETHJAYNESMITH
Recommend Dealer
Yes
Employees Worked With
Brett Paden
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Mar 22, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Elizabeth! Please let us know if we can do anything else to help!

March 22, 2024

Prompt service. All work was completed. Courteous attendants and I would recommend dealership to friends More

by ITSTHECLARKS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Itstheclarks! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

March 22, 2024

Great service, great people I bought all my cars from you. I'll buy my next car from you. More

by RLOPEZ1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

March 21, 2024

Good communication and timely service Work done as expected. Low pressure to do extra work More

by RLAUDEMAN
Recommend Dealer
Yes
Employees Worked With
Rusty
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Jul 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

March 20, 2024

Quick and friendly service and have always addressed my concerns. Only one small complaint that my car didn't get washed as advertised for life of car More

by pittsloan
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Mar 21, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind review regarding our service department! We apologize for not washing your car. We will be sure to do so during your next visit!

March 18, 2024

The person I dealt with couldn't find my info in the system even though I've been there in the past. He told me they don't have something that was offered when I made the appointment. For my second expe More

by Jfanellijr
Recommend Dealer
No
Employees Worked With
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
March 18, 2024

I have bought several cars from Faulkner and the service has always been great. I will buy my next car from Faulkner also when the time comes More

by DEBBIEPADEN1
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Mar 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Debbie, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

March 18, 2024

My experience has been excellent. Our salesperson Magali Declet is excellent salesperson! All the staff is great! Will shop there again. More

by KCONSTANTINE
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Mar 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

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