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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,319 Reviews
Call Service Center (610) 492-7109

1,319 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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April 02, 2024

Great friendly service team and got me in and out as planned. Thank you very much for the great customer experience! More

by kevinleebell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Kevin! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

April 01, 2024

Outstanding! Great customer service and a very timely response! Highly recommended service and loyalty to your customers More

by Mslider1210
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
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Apr 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, Mslider! If there is anything else we can do to help just let us know! Have a great day!

March 31, 2024

Good service and reasonable wait time. Reasonable cost and good warranty service as well ! More

by rpcroff
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Apr 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

March 31, 2024

The check-in process is easy. The waiting area is comfortable and clean. The Faulkner liaison is pleasant and professional. Checking out is easy. From start to finish, I have a go More

by JEANE.HARRIS
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Apr 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Jeane, we are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

March 31, 2024

They were able to schedule quickly, performed accessories installation perfectly, and checked with me on a few decisions that had to be made. Awesome crew! More

by STEVEFROMTHEBURBS
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Apr 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Steve! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

March 30, 2024

Nice that rides were provided but long waits for the driver. Good overall experience with service. More

by ROAKESIII
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Apr 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Roakes! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

March 30, 2024

Problem resolution required repeat visits and escalated bills. Waited long times for offered ride service. Bad experience overall. More

by ROAKESIII
Recommend Dealer
No
Employees Worked With
Luis Jimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
March 29, 2024

Needed new battery. Was very satisfied. Work done satisfactory. Work was done by committed time. More

by SHELBELLDANIEL
Recommend Dealer
Yes
Employees Worked With
Leslie
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Mar 29, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Daniel! Please let us know if we can do anything else to help!

March 29, 2024

Bill was extremely helpful and kind. He walked me through everything so I understood it. More

by Monalisa1185
Recommend Dealer
Yes
Employees Worked With
Bill Rouh
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March 29, 2024

Courteous, Professional Always a pleasant experience at Faulkner just moved to the area and find this dealer to be very professional courteous and knowledgeable. More

by CAJ5172
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Jul 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the recommendation, Caj!

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