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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,319 Reviews

1,319 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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April 07, 2024

You can tell they are family owned because that's the type of hospitality that was shown to my wife and I. Everyone was friendly from our first call to set up our appointment, to everyone who took part More

by Ronald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellie Kerchner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Ronald! We're always here to help if anything else comes up!

April 07, 2024

Pleasant. I go to Rusty each time I need an oil change, and I'm happy with the customer service he provides. More

by Eric Stanley
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
Apr 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review, Eric! Our whole team really appreciates it! Let us know if we can help with anything else!

April 06, 2024

I never been to that dealership before. Leslie was wonderful person. I really enjoyed talking to her. With her personality she is in the right spot. I how the servicemen who worked on my ca More

by REBECCA J Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Rebecca, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

April 04, 2024

Service was completed as expected and in a timely manner. Good communication throughout service. Waiting area clean. More

by TFILLIPPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, TFillippo! We're always here to help if anything else comes up!

April 04, 2024

Leslie is great to work with. I trust her and the mechanics to take good care of my car. And not charge me for things I don't need More

by MILLARD.JACKSONIII
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Apr 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

April 04, 2024

Have been going to Faulkner of West Chester for more than 20 years. I have purchased two Enclaves from them and they have taken superb care of them! Leslie Hurst is my favorite service adviser. She is ve More

by VAL6773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Val, thank you so much for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

April 03, 2024

The Service department also provides outstanding work. Leslie always keeps me advised of repairs that are needed and what the costs will be. More

by johnfeatherman
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Apr 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, John! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

April 03, 2024

Very good ? ? Service has always been excellent when I bring all of my cars in for service More

by GDIROCCO
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Apr 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years.

April 03, 2024

Luis was very courteous and got our vehicle serviced promptly. He was also helpful because he pointed out some things that we should consider getting serviced for our truck. We decided to get that servi More

by pete smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Pete, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

April 03, 2024

It was a smooth process. Car was ready when promised. Please stop asking for more words. More

by Thecabreys
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Apr 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the review regarding our service department. We are happy to hear you had a smooth process with our team! We apologize if you find our review process to be too much.

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