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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,319 Reviews
Call Service Center (610) 492-7109

1,319 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

Sort by
April 16, 2024

I took my car in for an oil change. The next day i noticed smoke coming from under the hood. Whoever did the oil change left the cap off of where you put the oil in. More

by SLEODOUGHERTY58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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April 15, 2024

Always a great job by this service center, only place I take my truck! Would recommend to family and friends! More

by ADAVIS2453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

April 14, 2024

They were all very hospitable and did there best to get my truck fixed in a timely manner More

by LUCIOPIZZINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Lucio, thanks for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

April 13, 2024

Appointment was easy to arrange Appointment was available in a reasonable time An appointment for waiting, with reasonable wait time Excellent service More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Charles! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

April 12, 2024

Came in recall item, ended up paying for other item. check engine light still on More

by VERONIQUELISKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 12, 2024

quoted one price for service, then when i called back service went up by over $600.00. Should honor quote, and get the quote right the 1st time it is communicated with customer. More

by SEIDENBERGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 11, 2024

The service team is always friendly and informative. I am kept aware of the progress of my service. The team listens to my concerns and helps me to find a resolution. I will continue to use Faulkner for More

by HOCKEYMOM48JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Hockeymom! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

April 11, 2024

I have purchased all my personal and business vehicles from Faulkner for over 25 years. I keep coming because of the service & specifically Leslie Hurst More

by JPMMBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2024 -

Faulkner Buick GMC West Chester, INC. responded

JPMMBE, thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

April 11, 2024

Very helpful, friendly and accommodating. Definitely would recommend using them. Consistent high quality of service More

by lcole2812
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Employy name
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Apr 12, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate your excellent review! It's great to hear you receive consistent high quality service during your visits. We hope to see you again soon.

April 08, 2024

I loved my sales person. She was very knowledgeable and I would recommend her ten times over. More

by STEPHEN.DILTS
Recommend Dealer
Yes
Employees Worked With
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so pleased to hear our team offered you such a positive and memorable experience. It is our goal for every customer. Congratulations and welcome to our family!

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