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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,319 Reviews
Call Service Center (610) 492-7109

1,319 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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April 21, 2024

Fast quick very friendly and is a pleasing person to talk with. Always ready to help. More

by RICHWOP0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Richwop, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

April 20, 2024

Always very pleased. Especially with Leslie Hurst, the service manager. She’s an absolute standout!! More

by MWW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, MWW! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

April 20, 2024

My first time there and I thought he was abrupt and was not able to ask questions. Not too happy. More

by GUNTHRSMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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April 18, 2024

The dealership service department is finally like it was before Covid very accommodating thank you More

by THAUGHUMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

April 18, 2024

Completely happy with Faulkner Service. Leslie is so accommodating and helpful, It is a treat to work with her. More

by HOPEMWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop, Hope!

April 17, 2024

They took the time to involve me in the repair. I think that was brilliant. Leslie is soft spoken and pleasant. Bernard the service manager and the young mechanic pointed out that my problem wasn’t More

by Carl DiFilippo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Carl! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

April 17, 2024

The service was great and the staff was friendly and helpful with all of the things that were needed to accommodate my order. More

by KEMCA32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Kemca, thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

April 16, 2024

Super nice got back to me with answers. Friendly and professional. Helped me with an issue. More

by erictheiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Eric, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

April 16, 2024

I liked the early appointment, everyone was friendly & the wirk was completed promptly whie I waited More

by Akirk
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Akirk! Please let us know if we can do anything else to help!

April 16, 2024

Excellent service, very accommodating and always professional! I would highly recommend to anyone needing quality service. More

by donnashaffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Donna, thank you for sharing your positive experience with our team's professionalism. We strive to meet our customers' needs and are delighted to have been able to assist you.

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