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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,433 Reviews
Call Service Center (610) 492-7109

1,433 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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February 04, 2025

Always up front good turn around time alittle expensive but the service is good thanks More

by Langslawncare99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We're glad to hear that you’re happy with the service and turnaround time. We understand that cost can be a concern, but we’re committed to providing high-quality work that’s worth the investment. We appreciate your business and look forward to continuing to serve you!

February 03, 2025

I had previous repair work completed at Faulkner when I was rear ended. The repair work was completed ahead of schedule and a PERFECT paint match. So when I was rear ended again, I didn't hesitate to retur More

by smedavey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan
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February 02, 2025

Service writer was fantastic! He took the time to tell me what was exactly wrong with my wives car. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Joe! We're so glad to hear that our service writer was able to take the time to explain exactly what was going on with your wife’s car. Clear communication is so important to us, and we're happy we could provide that for you. We appreciate your feedback and look forward to helping you again!

February 02, 2025

Excellent in all aspects I was extremely happy with the service I received on my vehicle. Also have been very happy with the purchase of my vehicle. I highly recommend Faulkner GMC. More

by ADLUHY
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
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Feb 04, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the fantastic review! We're so glad to hear that you’ve been happy with both your vehicle purchase and the service you’ve received. It means a lot to us that you would recommend Faulkner GMC based on your experience. We truly appreciate your business and look forward to assisting you again in the future!

February 02, 2025

We were very happy with the entire service department. Leslie was very helpful and kind. More

by Big E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

January 31, 2025

Great service. I showed up early and someone unlocked the door to guide me where to go (first time). The timing and experience was seamless. More

by JOHNKANE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi John, thank you for sharing your experience! We’re so glad to hear that your visit was seamless, and we’re happy we could assist you right from the start. It’s great to know that our team made your first visit easy and welcoming. We look forward to serving you again!

January 30, 2025

Professional, friendly and like working with Vincent. Work was finished while waiting and did not take long. More

by TFILLIPPO
Recommend Dealer
Yes
Employees Worked With
Vincent
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Jan 31, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great feedback! We're so glad to hear you had a positive experience with Vincent and that the work was completed quickly. We always aim to provide professional and friendly service, and it's awesome to know we hit the mark. Hope to see you again soon!

January 30, 2025

Leslie always ih helpful and explains everything. She even took pictures of my worn tires More

by PHILIPAULD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind words! We're so glad to hear Leslie provided excellent service and took the time to explain everything to you. It's great that she went the extra mile by showing you pictures of your worn tires. We really appreciate your trust and look forward to assisting you again in the future!

January 29, 2025

Very good service. Communication is awesome. I like how they send videos of them working on my vehicle and gives me an update on what is going on. More

by DONNAJ037
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Donna! Please let us know if we can do anything else to help!

January 28, 2025

From the beginning the service was straight forward and timely . Focused diagnosing the root cause to find the correct fix. More

by F.TAMMARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Tech
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Jan 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We’re glad to hear that the service was straightforward and timely, and that we were able to focus on diagnosing the root cause to find the right fix. Your satisfaction is important to us, and we’re happy we could meet your expectations. Looking forward to assisting you again in the future!

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