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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,370 Reviews
Call Service Center (610) 492-7109

1,370 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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December 13, 2024

Greeted in a professional manner and registered quickly. Waited about an hour for service to be completed More

by SJW33282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We're glad to hear that you were greeted professionally and that the registration process was quick. We appreciate your patience during the service, and we’ll continue working to ensure timely completion in the future. Thank you for choosing us, and we look forward to serving you again!

December 11, 2024

This is my second experience with this dealership's service department and both experiences were excellent. More

by ASHTON.SIMMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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Dec 12, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for sharing your positive feedback! We’re thrilled to hear that both of your experiences with our service department have been excellent. Providing top-notch service is our priority, and we truly appreciate your trust in us. We look forward to serving you again in the future!

December 09, 2024

Prompt, accommodated schedule, kept me informed. I was pleased how quickly it took and glad they alerted me to a recall I was unaware of More

by GINELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Ginelli! Please let us know if we can do anything else to help!

December 08, 2024

We thought everything was great, Rusty the service consultant was very nice, and the technician stayed late to help resolve a fuel injector issue as we needed our truck back by noon the next day and i More

by CTINC0573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Feltcher
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Dec 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your wonderful review! We're so glad to hear that Rusty and our technician provided excellent service and went above and beyond to resolve your fuel injector issue on time. We truly appreciate your feedback and are happy that we could get your truck back to you when you needed it!

December 08, 2024

This dealership Ed’s professional and very professional and delivered the work in the stated time More

by CONCORDE_16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, Concorde! If there is anything else we can do to help just let us know! Have a great day!

December 07, 2024

I enjoyed my time with the sales person and staff. We were treated like family. More

by wallacemichael
Workmanship
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Michael, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

December 07, 2024

I appreciated how Vin listened to my concerns and the specialized technician too the time to verify the issue and take steps to remedy the situation. More

by cflad2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent C
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Dec 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We're glad to hear that Vin and our specialized technician took the time to listen to your concerns and thoroughly address the issue. We truly appreciate your trust and are happy that we could help resolve the situation!

December 07, 2024

Polite people but they are not allowed to correct gmc quality issues it seems. Specificity unsafe sounding and feeling brakes More

by kev.jamison
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
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Dec 11, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your feedback. We're sorry to hear about the issues you've experienced with your vehicle’s brakes. While we strive to provide excellent service, it sounds like there’s been some difficulty addressing this concern. Please know that we take safety seriously, and we recommend bringing your vehicle in for a thorough inspection if you haven't already. If you'd like, we can help escalate the matter and work with GMC to get this resolved. Your safety and satisfaction are our top priorities, and we’d like the opportunity to make this right.

December 04, 2024

Wonderful service and treatment. Not long wait time and everything was explained to you about what services were being provided. More

by FRMJR51901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your fantastic review! We're so glad to hear you had a wonderful experience with us. It's great to know that the service was prompt and that everything was clearly explained. We truly appreciate your feedback and look forward to continuing to provide you with excellent service in the future!

December 03, 2024

Pleasure working with Leslie Hurst! Friendly, listening to ALL my concerns, and was so attentive to details! More

by DILLOW2123
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

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