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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,327 Reviews

1,327 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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November 12, 2024

Easy going. Everyone is very nice and respectful. Wanted to get the deal done. Got me the truck I wanted. More

by Brendan Chandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Brendan, thank you for sharing your positive experience with our team. We strive to meet our customers' needs and are delighted to have been able to assist you.

November 12, 2024

Prompt, efficient, courteous, professional and polite. Ms. Lesile handled my questions and concerns extremely well. More

by ASBDJBR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

November 12, 2024

Prompt, friendly and courteous service. Trusted, reliable and consistent. I recommend this dealership highly. Thank you. More

by KIM.TAYLOR0909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Kim! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

November 12, 2024

Great service. They are very helpful and completing the oil change in great timing. Thank you More

by sarce0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
Nov 14, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

November 12, 2024

Speedy, efficient, and friendly. Kept me updated on what they were doing for my vehicle and what the cost would be. More

by josephbandru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
Nov 14, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 10, 2024

Always had excellent service from this dealership. Bought my last 2 Buicks from them. Needed inspection and emissions done. My only issue was black marks from someone's feet getting in and out of the More

by EDOCBANDIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the review, Edocbandit! We apologize for the marks and not washing the car after service. We will be sure to make a note of this for any future service visits. Your feedback is greatly appreciated!

November 08, 2024

Leslie was great. ..she greeted me with a big smile and quickly understood why I was there. The service was completed in a timely manner...A+ to all!! More

by DHAGELIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 07, 2024

I needed service on my car and called the dealership and Vincent Cavalcante Answer the phone and he was so patient and professional and detailed oriented. I was so impressed with him. In the past, I have m More

by KARENPATRICK17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalconti - service
Nov 11, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

November 07, 2024

Great experience as alway Leslie! I really appreciate you getting my truck in so quickly. Thank you for all you do! More

by Foolmeonce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

November 06, 2024

Please stop contacting me. I receive countless emails and phone calls to review my service or schedule an appointment. Even after I scheduled an appointment I got emails remind More

by SCOTT.STEFFY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We apologize for the reaching out, Scott. We will be sure to change your settings to contact you less. Thank you for bringing this to our attention!