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Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,314 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,315 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
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November 02, 2024
Brought truck in for inspection. Was told I needed a gas cap to pass the emissions test. I told Rusty that your Faulkner Service Center just replaced the gas cap six months ago. Rust Was told I needed a gas cap to pass the emissions test. I told Rusty that your Faulkner Service Center just replaced the gas cap six months ago. Rusty talked with service manager. Came back to me and said "the wrong adapter was being used by an inexperienced service technician". Correct "emissions adaptor" was now used and passed test with no problems. Later, he then told me I need $1,500.00 worth of control arm work to pass inspection. I declined work and took the truck to a nearby inspection center. Mechanics said nothing was wrong and truck passed inspection for $95.00 I had a bad experience with your service dept. my last visit as well, but decided to give you folks another try this time. I have no faith in your service dept. and will not be returning. If you wish to contact me, feel free. I would love to explain my previous visit as well as this one and how poorly service was provided. More
by ROAKESIII
Verified CustomerEmployees Worked With
Rusty
October 31, 2024
The oil change was done on October 25, 2924 and my cupholder lid was fixed. Thankyou so much. I appreciate those who worked on fixing my stuck lid in my Cadillac. cupholder lid was fixed. Thankyou so much. I appreciate those who worked on fixing my stuck lid in my Cadillac. More
by MBIRVINE
Employees Worked With
Vincent
October 31, 2024
First class service from start to finish. Excellent customer service, I would highly recommend Faulkner West Cheyer for all of your automotive needs. Excellent customer service, I would highly recommend Faulkner West Cheyer for all of your automotive needs. More
by Bryanoreilly60
Employees Worked With
October 31, 2024
My repair started on October 10 and thru all the steps of finding the problem,ordering a part, doing the repair, l was kept informed of the progress. I was provided rides to and from work and received a rent finding the problem,ordering a part, doing the repair, l was kept informed of the progress. I was provided rides to and from work and received a rental car when necessary. A+ process and repair. A+ Service! More
by HAYJUDE69
Employees Worked With
Vincent gets 5 stars!!!!
October 31, 2024
Everyone is kind and courteous. Leslie is especially thorough and astute. Service charges are reasonable. Leslie is especially thorough and astute. Service charges are reasonable. More
by DANIELGSALSBURY
October 30, 2024
The service representative was helpful, courteous, and was able to obtain a rental vehicle for me while my Encore is waiting for a part to correct the gear shift problem. was able to obtain a rental vehicle for me while my Encore is waiting for a part to correct the gear shift problem. More
by SASSYCLOWN49
Employees Worked With
Vincent Cavalcante
October 29, 2024
The needed service started on October 11 and took several weeks to complete. In the interim l received rides to work and a rental as the work was completed, after waiting for a part. weeks to complete. In the interim l received rides to work and a rental as the work was completed, after waiting for a part. More
by HAYJUDE69
Employees Worked With
Vincent
October 28, 2024
Rusty was terrific kept me informed and moved the whole process along so far service was successful process along so far service was successful More
by fdziedizic
Employees Worked With
October 27, 2024
They weren’t 100% sure what was wrong with my car. They said 85% sure but it was a $1350 fix that needed to happen. thankfully the first shop I took it to I knew the owners and trusted them to tell They said 85% sure but it was a $1350 fix that needed to happen. thankfully the first shop I took it to I knew the owners and trusted them to tell me that I should proceed with the repair. So far the car of working as it should! More
by Crys
