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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,548 Reviews
Call Service Center (610) 492-7109

1,548 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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April 29, 2025

The body shop at Faulkner is aces in my book. They finished the job in half the promised time! More

by MIKEDUNN2559
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan in the body shop
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Apr 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thanks so much for the great review, Mike! We're thrilled to hear the body shop exceeded your expectations and got the job done quicker than promised. We appreciate your kind words and look forward to helping you again in the future if you ever need us!

April 29, 2025

Friendly staff. Answered all questions I had an appointment at 10 am . Fortunately I had someone pick me up since my car wasn't done until 2:00. I am happy with the More

by Dorisarabia6
Recommend Dealer
Yes
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Apr 30, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We're glad to hear that our staff was friendly and able to answer all your questions. We appreciate your patience with the longer wait time and are happy to know you're satisfied with the work done on your car. If you need anything in the future, we're always here to help!

April 28, 2025

They couldn't fix my car so they traded it in for a new car. I couldn't be happier. More

by Allison
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
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Apr 28, 2025 -

Allison responded

They couldn't fix my car so they traded it in for a new car. I couldn't be happier. Thank you! Allison

Apr 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Allison! We’re so glad to hear that the trade-in process worked out and that you’re happy with your new car. If you need anything in the future, don’t hesitate to reach out. Enjoy your new ride!

April 27, 2025

The transparency, efficiency, and personalized attention was excellent! Leslie always goes above and beyond! Great experience! More

by COLVINC326
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Apr 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the fantastic review! We're so glad to hear that you had a great experience with us. Leslie truly goes above and beyond for our customers, and it's wonderful to know that her efforts made a positive impact. We appreciate your feedback and look forward to serving you again in the future!

April 26, 2025

We had a wonderful experience! Adam was absolutely fantastic and so helpful and patient! Justin was also incredible in assisting us with the financial portion. Thank You! I love my More

by ARBROWN1012
Recommend Dealer
Yes
Employees Worked With
Adam
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Apr 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the amazing review! We're thrilled to hear that Adam and Justin made such a positive impact on your experience. It’s wonderful that they were able to assist you with both the car and the financial process. Enjoy your new Terrain, and if you need anything else, don’t hesitate to reach out!

April 25, 2025

Very attentive and responsive He answered my questions and kept me up to date on timelines More

by PAUL.GRACI
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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Apr 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Paul! We’re glad to hear you had a positive experience and that you felt well-informed throughout the process. Providing attentive and responsive service is always our goal, and we appreciate you taking the time to share your feedback!

April 24, 2025

It is so convenient to be able to text your advisor since the beginning. Vincent was super prompt with notifications. He was also thorough and I appreciate that. He was so patient and willing to answer my qu More

by Doreidigonzalez
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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Apr 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the thoughtful review! We're so glad to hear that texting your advisor made things more convenient and that Vincent provided such prompt, thorough, and patient service. He truly cares about each customer, and it’s great to know his efforts made a positive impact on your experience. We’ll be sure to pass along your kind words to him!

April 24, 2025

No problem with the dealer. My problem is with the manufacturer. The recall for rear wheel lockup in my view doesn't fix the problem. It was nothing but a software change that l More

by gcmeyer54
Recommend Dealer
Yes
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Apr 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your concerns. We understand your frustration and appreciate you taking the time to provide this feedback. While we’re glad to hear there were no issues with the dealership experience, we recognize how important it is for recalls to fully address safety concerns. If you have any lingering doubts or questions about the recall or how it affects your vehicle’s performance, we’d be more than happy to discuss it further. Your safety and peace of mind are our top priorities.

April 24, 2025

Got me in last minute, friendly, great service All stages of the appointment: booking, checking in, the actual work, and check out were great More

by MELISSADELMORO
Recommend Dealer
Yes
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Apr 24, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much, Melissa. We are happy we could fit you in and that every part of your visit went smoothly. It is great to hear that you had a positive experience from start to finish. We appreciate your kind words and hope to see you again next time.

April 24, 2025

Traveled 40miles to purchase the car. They made buying a car fun again. They are the best. More

by TROB9696
Recommend Dealer
Yes
Employees Worked With
Brett and Justin
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Apr 24, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for making the trip to see us. We are so glad to hear that we could bring the fun back into car buying. Your kind words mean a lot and we are grateful for the opportunity to work with you. Enjoy your new ride and come see us anytime.

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