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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,318 Reviews
Call Service Center (610) 492-7109

1,318 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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May 24, 2024

Great communication, comfortable waiting area, quality service. I have been happy with the team at Faulkner More

by MARKGNILSON
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Mark, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

May 23, 2024

Leslie Hurst is the best at what she does. .Very knowledgeable and trustworthy. I trust her immensely.. I only trust my Yukon to her...She is great. More

by brucem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, brucem! We're always here to help if anything else comes up!

May 23, 2024

SLOW made me wait way too long for a simple task and didnt give me my change when i paid for it because you didnt have in in the register More

by BNICHOLSON4185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024

Louis is doing a great job within the boundaries the dealership gives him. However, the dealership should be more flexible in its policies More

by tgcoleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind review regarding Luis, tgcoleman. We really appreciate it!

May 21, 2024

Luis was honest and up front with our ridiculous situation. He did everything that he could for us. More

by PJDUGGER1529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Faulkner Buick GMC West Chester, INC. responded

PJ, we apologize to hear about your situation but we are glad Luis could help you as much as he could! Please reach out if we can help with anything more.

May 21, 2024

Great organization. Every aspect of what they do is easy and well done. I highly recommend this team. More

by Rgibbons99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

May 21, 2024

I'm pleased with my visit and your service and your staff they did a great job! More

by bebebro12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

May 20, 2024

They do a great job. Leslie Hurst is the best She has the customer's interest in mind. More

by mlpape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, mlpape! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

May 19, 2024

Great service center. ..was greeted by Leslie with a big smile. This was my first service for my new car. She kept me posted on the progress and clearly explained whst ha More

by DHAGELIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

May 17, 2024

Dependable timely service at a fair price, honest, easy to deal with; no problems here; have been a customer for 25+ years. More

by CNQANDVLQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

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